Quote:
Originally Posted by Inimical
Right....Sprint is losing 4.4 million customers because they replace/upgrade defective phones  |
Wait... What? Sprint keeps replacing phones, they keep losing money (Frankly the way they handle cash is very poor). If they replace to many phones then customer satisfaction goes down as well. Customer satisfaction goes down, customers will switch to someone who will give them a quality product and or service that customers deserve. (essentially good insurance on a bad product is a band aid and is not a good long term solution). However Sprint has not seen it that way in the past; their new products seem to be headed in the right direction latly at least.
Am I wrong? Yes I know their customer service still blows, but their rates are still good.