Touch Pro for Mogul Ecare email inside...

[Jocelyn84]

Originally Posted by d94

you dont have sero do you?
and did you send the email to the 3 ecare emails
or to the contact us via sprints siter

Originally Posted by mmsplease

i dont have sero. I sent the email to the contact us section via sprints site. I just replied to their reply when I had more questions...
Im going to stick with the 124.99 and print the email as requested when I visit the sprint store!

While my situation may be a little different than mmsplease's, considering I did the same thing with a touch for the diamond, I DO have sero and it worked the same way for me and others. I don't have tep, I've had the phone since July, and after 2 attempts they told me to pick whichever phone I wanted (Paying 150 for the cost difference of course).
Just tell them whats wrong with your phone and that you're very unhappy. If you get turned down, fill out a new ticket.

I just wanted you to realize that this an option for people on sero!!

[d94]

emailed em and this is how they responded:
darn..i emailed em and this is how they replied:

Thank you for contacting Sprint. I am sorry for the inconvenience that
has caused to you due to the handset HTC Mogul.

Currently line #5708 is eligible for the rebate of $75.00. This line
will be eligible for the rebate of $150.00 as of March, 2009. On the
rebate of $150.00, you will get the handset HTC pro on the online price.


You are a valuable customer for us. What I can do for you is that I am
offering you the additional credit of $75.00 on the account. Thus, you
will receive the total rebate of $150.00 against the price of the new
handset. Once you activate the new handset, please reply to us. I will
apply the credit of $75.00 on the account.

I understand your inconvenience due to the malfunctioning of the handset
HTC Mogul. Alternatively, I suggest you to replace the handset through
Asurion. Considering the inconvenience that has caused to you, I will
apply the credit of $50.00 on the account.

We appreciate your association with us. Have a great day!
--------------------------------
i wonder if i should tell him that their own tech even told me these mogul's are full of bugs and and issues

how should i respond?

[Jocelyn84]

Originally Posted by d94

emailed em and this is how they responded:
darn..i emailed em and this is how they replied:

Thank you for contacting Sprint. I am sorry for the inconvenience that
has caused to you due to the handset HTC Mogul.

Currently line #5708 is eligible for the rebate of $75.00. This line
will be eligible for the rebate of $150.00 as of March, 2009. On the
rebate of $150.00, you will get the handset HTC pro on the online price.


You are a valuable customer for us. What I can do for you is that I am
offering you the additional credit of $75.00 on the account. Thus, you
will receive the total rebate of $150.00 against the price of the new
handset. Once you activate the new handset, please reply to us. I will
apply the credit of $75.00 on the account.

I understand your inconvenience due to the malfunctioning of the handset
HTC Mogul. Alternatively, I suggest you to replace the handset through
Asurion. Considering the inconvenience that has caused to you, I will
apply the credit of $50.00 on the account.

We appreciate your association with us. Have a great day!
--------------------------------
i wonder if i should tell him that their own tech even told me these mogul's are full of bugs and and issues

how should i respond?

Personally, I'd send in a new ticket (You can always reply to that ticket at a later time).
Tell them you're unhappy with the new device, etc. and don't mention the pro until they give you an option to pick a phone...

[themuffinman]

Well I will say this, as bad as I want a great deal on this phone, I am not going to waste my time trying negotiate on a product from sprint thats not even out yet. I mean seriously, sprint can say whatever they want now but that may all change when the phone actually comes out regardless of how many emails that were saved about the promises they made. I have been in sales for a very long time and have seen some strange things happen and heard some strange things said, so if I don't have that product in my hands then I wouldn't be holding my breath.

P.S. when I was a kid my mother used to say " Son!! A promise is a comfort to a fool" and I live by those words today

[holo]

Originally Posted by mmsplease

The attachment shows up super small so here is the string...

Dear X,

Thank you for your reply.

The expected price of the HTC Touch Pro is for $299.99. Your line #x
is eligible for $75.00 and we offer you $100.00 additional rebate from
our side. So, after total rebate of $175.00, the cost of the handset
will become for $124.99 ($299.99 - $175.00 = $124.99).

You can keep this email as a confirmation.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
xxx
Customer Service Specialist
Sprint

She did the math wrong. She should have subtracted that from the original price not the $299 ($599?). You had definitely better jump on that and hope that they honor it as the device should realistically be $599-$175=$424. Save that email as I'm sure you will get some runaround about it since that is definitely an error on her part.

[Lukas718]

whats ecares email address ?
or can I access that from my online account ?

[Cicatrize]

Originally Posted by holo

She did the math wrong. She should have subtracted that from the original price not the $299 ($599?). You had definitely better jump on that and hope that they honor it as the device should realistically be $599-$175=$424. Save that email as I'm sure you will get some runaround about it since that is definitely an error on her part.

I saw that too. That's a ridiculous mess-up, and I would be taking full advantage of it.

I'm getting mine for $199 and THAT is a great deal.

[schettj]

Generally, if ecare makes a promise sprint will honor it. However, sprint can *correct* an ecare error if they so choose.

The original poster got a double-dip discount (clearly an error) - congrats and hope they honor it.

ecare is where you go when you click the contact us link from inside your sprint account page on the web... it's ecare1@cc.sprintpcs.com (there may be more, ecare1, 2, 3?)

I generally find them to be more effective then calling in when resolving issues.

[spd2base]

Here is my email story, seems like Sprint is offering the phone for only 299.99. I made sure to tell them I do not want to renew my contract in previous emails, and they still said the phone is only 299.99.

Dear Mr. Lebron, Thank you for your reply.
We at Sprint, offer great rebates for the existing customers, depending
upon the handset life on the account. As per this rebate offer, you are
eligible for an Instant Rebate of $75.00 on the purchase of a new PCS
Phone. In January 2009, your account will be eligible for $150.00
rebate.

I am happy to inform you that the new HTC TOUCH PRO phone that you want
to purchase is for $299.99. After the Instant Rebate of $150.00, the
phone will just cost you $149.99.

At time of purchase the handset please write back to us. We will also
apply the $75.00 additional credit against the purchase after this
rebate your will cost you $74.99.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Andrew J.
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Bernard-

The whole issue is that I don?t want to terminate it, but I will if
Sprint doesn?t help me retain my needs for a new phone. I want a phone
with a keyboard like my Mogul, but I have problems with the letters
typing multiple letters and other tech issues with my phone. I do not
want to send in my old Mogul for a refurbished one thru the insurance. I
rather wait and replace my phone with the Touch pro. Unfortunately, the
Pro will retail at 599.99. No way I can afford that. I wish that I could
get extra discounts for the phone besides the ?phone upgrade? because
that amount is so small in comparison to the actual phone?s retail
value. Even with a $150.00 rebate it would still cost me 450.00 to buy
the Pro. Again, I'm not sure if Sprint has noticed, but we are in an
economic crisis right now in the US (besides the point). But Sprint is
unwilling to give a loyal customer for 5 years some sort of low cost
upgrade. My Mogul is still worth around $250 according to Sprint (even
though it does not work properly).

Therefore, since I will not receive any help from Sprint is why I asked
about canceling my account (and most likely will in March). The G1 is
now out and only $150 for T-Mobile and the new iPhone is only about
$175.00 for AT&T. Both phones are very comparable to the Touch Pro, but
Sprint will not help me get this phone without breaking my bank.

[mmsplease]

I just wanted to throw this out there... Im sure I will get crucified for it though.

While there are many legitimate issues that Mogul users are experiencing, it sure seems that many people without any issues are trying to cash in and get a touch pro via ecare or retention. I would encourage you not to do this unless you truly have an issue. Sprint is struggling as a company right now and I would hate to see them fail. As loyal customers we need to do the right thing.

Sprint has a superior network to other carriers and superior devices. If we would like to continue to see this out of Sprint, they need to make money. Im not saying that Sprint shouldn't take care of its customers and help customers through issues. What I am saying is that we owe it to the company to show some restraint in our "consumerism". Part of the reason that our (the us) country is having such a difficult economic time is that Americans as a whole, consume more than we should and often try to live beyond our means. In the end, we are talking about a pretty small part of what is really important.

Before someone call me a hipocrit for capitalizing on Sprints mistake on my situation, I have since emailed ecare again to get clarification on the math. If I have to pay 299.99 so be it. Hopefully, Sprint can turn itself around, sell the iDen network, and become profitable once again.