Touch Pro for Mogul Ecare email inside...

[SurfDan5]

Originally Posted by drexappeal

From reading your email chain that you posted, it looks like the rep had their numbers crossed up. The retail cost of the phone is $599.99. There are 2 "instant rebates" (just like the Diamond). $75-150 (depending on eligibility) and additional $50, plus $100 MIR, which is what makes the phone 299.99 (depending on eligible instant w/ 2 year extension).

That being said, this rep has basically given you $300 off (right away), then an additional $175 off.

Deal?...Well, I hope Sprint honors it.

I had a rep mess up the prices and put on a note on my account for the purchase of the touch pro for $124.99. I had to jump through hoops like a circus monkey to get them to honor it but after a week of fighting with sprint they did. So don't let them tell you they can't make that deal. Its not your fault if their employees mess up

[TheRealHotshot]

Wow amazing. My keyboard been giving me problems for months maybe I should email ecare about my problems and see where it gets me

[d94]

you dont have sero do you?
and did you send the email to the 3 ecare emails
or to the contact us via sprints siter

[Jocelyn84]

Originally Posted by d94

you dont have sero do you?
and did you send the email to the 3 ecare emails
or to the contact us via sprints siter

Originally Posted by mmsplease

i dont have sero. I sent the email to the contact us section via sprints site. I just replied to their reply when I had more questions...
Im going to stick with the 124.99 and print the email as requested when I visit the sprint store!

While my situation may be a little different than mmsplease's, considering I did the same thing with a touch for the diamond, I DO have sero and it worked the same way for me and others. I don't have tep, I've had the phone since July, and after 2 attempts they told me to pick whichever phone I wanted (Paying 150 for the cost difference of course).
Just tell them whats wrong with your phone and that you're very unhappy. If you get turned down, fill out a new ticket.

I just wanted you to realize that this an option for people on sero!!

[mmsplease]

i dont have sero. I sent the email to the contact us section via sprints site. I just replied to their reply when I had more questions...
Im going to stick with the 124.99 and print the email as requested when I visit the sprint store!

[d94]

yep..thanks
just used a similar format to yours..ill post what kind of response i get

[d94]

emailed em and this is how they responded:
darn..i emailed em and this is how they replied:

Thank you for contacting Sprint. I am sorry for the inconvenience that
has caused to you due to the handset HTC Mogul.

Currently line #5708 is eligible for the rebate of $75.00. This line
will be eligible for the rebate of $150.00 as of March, 2009. On the
rebate of $150.00, you will get the handset HTC pro on the online price.


You are a valuable customer for us. What I can do for you is that I am
offering you the additional credit of $75.00 on the account. Thus, you
will receive the total rebate of $150.00 against the price of the new
handset. Once you activate the new handset, please reply to us. I will
apply the credit of $75.00 on the account.

I understand your inconvenience due to the malfunctioning of the handset
HTC Mogul. Alternatively, I suggest you to replace the handset through
Asurion. Considering the inconvenience that has caused to you, I will
apply the credit of $50.00 on the account.

We appreciate your association with us. Have a great day!
--------------------------------
i wonder if i should tell him that their own tech even told me these mogul's are full of bugs and and issues

how should i respond?

[Jocelyn84]

Originally Posted by d94

emailed em and this is how they responded:
darn..i emailed em and this is how they replied:

Thank you for contacting Sprint. I am sorry for the inconvenience that
has caused to you due to the handset HTC Mogul.

Currently line #5708 is eligible for the rebate of $75.00. This line
will be eligible for the rebate of $150.00 as of March, 2009. On the
rebate of $150.00, you will get the handset HTC pro on the online price.


You are a valuable customer for us. What I can do for you is that I am
offering you the additional credit of $75.00 on the account. Thus, you
will receive the total rebate of $150.00 against the price of the new
handset. Once you activate the new handset, please reply to us. I will
apply the credit of $75.00 on the account.

I understand your inconvenience due to the malfunctioning of the handset
HTC Mogul. Alternatively, I suggest you to replace the handset through
Asurion. Considering the inconvenience that has caused to you, I will
apply the credit of $50.00 on the account.

We appreciate your association with us. Have a great day!
--------------------------------
i wonder if i should tell him that their own tech even told me these mogul's are full of bugs and and issues

how should i respond?

Personally, I'd send in a new ticket (You can always reply to that ticket at a later time).
Tell them you're unhappy with the new device, etc. and don't mention the pro until they give you an option to pick a phone...

[themuffinman]

Well I will say this, as bad as I want a great deal on this phone, I am not going to waste my time trying negotiate on a product from sprint thats not even out yet. I mean seriously, sprint can say whatever they want now but that may all change when the phone actually comes out regardless of how many emails that were saved about the promises they made. I have been in sales for a very long time and have seen some strange things happen and heard some strange things said, so if I don't have that product in my hands then I wouldn't be holding my breath.

P.S. when I was a kid my mother used to say " Son!! A promise is a comfort to a fool" and I live by those words today

[Lukas718]

whats ecares email address ?
or can I access that from my online account ?