Touch Pro for Mogul Ecare email inside...

[mmsplease]

So I emailed ecare about trading my mogul for the touch pro. My mogul is good, but giving me issues with the multiple key presses and my Function button not working properly. Attached is what I was able to accomplish. Touch Pro in my hands for 124.99. I may email them back to ask for 99.99 as I have 4 lines and have been a customer since 2004. What do you guys think? Am I asking too much to get the phone for 100 bucks? Is 124.99 a fair deal? I like Sprint I dont want to see them go out of business and Im not trying to screw them out of a brand new phone. I legitimately have an issue that I would like to resolve with a new device.

[mmsplease]

The attachment shows up super small so here is the string...

Dear X,

Thank you for your reply.

The expected price of the HTC Touch Pro is for $299.99. Your line #x
is eligible for $75.00 and we offer you $100.00 additional rebate from
our side. So, after total rebate of $175.00, the cost of the handset
will become for $124.99 ($299.99 - $175.00 = $124.99).

You can keep this email as a confirmation.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
xxx
Customer Service Specialist
Sprint





Original Message Follows:
------------------------
Thanks for the timely reply. Forgive my density here on the next
question, but I just want to make sure I follow... What will be the
final cost to me to replace the handset?

xxx
Home Loan Sales Supervisor
JPMorgan Chase
x



Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>
09/24/2008 01:23 PM
To

cc

Subject
Re: Care #x (Equipment - Upgrade/New Handset)
(x









Dear x,

Thank you for contacting Sprint. I understand your concern regarding
the
handset.

Please accept my sincere apologies for the trouble you have gone
through
due to handset problem.

I understand that you wish to replace the HTC Mogul with the new HTC
Touch Pro. The HTC Touch Pro will be available on October* 19 2008 for

$299.99 with a two-year contract and after a $100 mail-in rebate.

Yes, you can upgrade your HTC Mogul with the new HTC Touch Pro. We at
Sprint offer great rebates for the existing customers depending upon
the
handset life on the account. As per this rebate offer, your line #8813

is eligible for an Instant Rebate of $75.00 on the purchase of a new
PCS
Phone and on January 01, 2009 this line will eligible for $150.00 on
the
purchase of a new phone.

Looking at your long-term relationship and loyalty with Sprint, I
discussed your case with my supervisor, and convinced him to offer
additional rebate of $75.00 from our side on the purchase of a new PCS
Phone.

After the additional rebate offer of $75.00 from our side, you are
eligible for the total rebate of $175.00 on the purchased of the new
handset. I request you to reply us after activating the new HTC Touch
Pro on your account. We will apply an additional $75.00 credit on your

account. This credit will be adjusted against the charges on the
invoice and will serve as an instant rebate.

In order to purchase a new phone, all you need to do is visit the
nearest Sprint Store and our store representative will be glad to
assist
you in choosing your new PCS Phone.

Just click on this hyperlink to find the nearest Sprint Store:

http://www.sprintstorelocator.com

Some of the requirements of this promotional offer are:

? Participation in a new two-year PCS Subscriber Agreement.
? Purchase and activation of the new PCS Phone should be done at the
Sprint Store.

I have also put in a detailed note on your account mentioning this as
well. This will make sure that when you visit the Store they are well
aware that you are eligible for the rebate.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
x
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Customer Name: x
Sprint PCS Phone Number: x
Account Number: x
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: Upgrade/New Handset
================================================== ===========
Original Question: handset problems
Question: Hello. I have been a sprint customer for a little over 4
years. So far I have been pleased with the level of service I have
received. However, I am experiencing equipment issues. I have the HTC
Mogul on my main line. As of late, I have been having trouble with the
keyboard. It has been giving me mutiple letters when I type a letter as

well as not recognizing the Alt (little blue button) to allow me to
type
numbers. I went to my local sprint store where the tech support
gentleman informed me that it was a common issue on this phone. I
absolutely need a physical keyboard due to the amount of typing I do on

my phone. Also windows mobile is needed for functionality as well. I
do
see that HTC has a new replacement for the Mogul coming very soon
called
the Touch Pro. I am hoping that you will be able to help me swap out my

Mogul for the Touch Pro as soon as it is available. Like I mentioned
earlier, Sprint has been great with any issues I've had so far and I am

hoping that you will be able to solve my issues again. Thanks for your

time and attention.
================================================== ===========








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[drexappeal]

Originally Posted by mmsplease

So I emailed ecare about trading my mogul for the touch pro. My mogul is good, but giving me issues with the multiple key presses and my Function button not working properly. Attached is what I was able to accomplish. Touch Pro in my hands for 124.99. I may email them back to ask for 99.99 as I have 4 lines and have been a customer since 2004. What do you guys think? Am I asking too much to get the phone for 100 bucks? Is 124.99 a fair deal? I like Sprint I dont want to see them go out of business and Im not trying to screw them out of a brand new phone. I legitimately have an issue that I would like to resolve with a new device.

So small...can't read the attachment. $124.99 is a steal. I'd stay content with that, but it never hurts to ask.

[themuffinman]

Originally Posted by mmsplease

So I emailed ecare about trading my mogul for the touch pro. My mogul is good, but giving me issues with the multiple key presses and my Function button not working properly. Attached is what I was able to accomplish. Touch Pro in my hands for 124.99. I may email them back to ask for 99.99 as I have 4 lines and have been a customer since 2004. What do you guys think? Am I asking too much to get the phone for 100 bucks? Is 124.99 a fair deal? I like Sprint I dont want to see them go out of business and Im not trying to screw them out of a brand new phone. I legitimately have an issue that I would like to resolve with a new device.

Dude, are you asking if $124.99 is a fair deal? Are you serious? Of course its a good deal, thats what they offered you, take it. I mean don't get me wrong, nothing is wrong with trying to save a buck or two but this is a touch pro, forget about $125 I would be excited as hell if I could get one for $250.

[drexappeal]

Originally Posted by themuffinman

Dude, are you asking if $124.99 is a fair deal? Are you serious? Of course its a good deal, thats what they offered you, take it. I mean don't get me wrong, nothing is wrong with trying to save a buck or two but this is a touch pro, forget about $125 I would be excited as hell if I could get one for $250.

=D> So true. If they offered me $124.99, this would be my response..."Ummm, can I pay now and just get a notification when it's shipped?"...LOL.

[drexappeal]

From reading your email chain that you posted, it looks like the rep had their numbers crossed up. The retail cost of the phone is $599.99. There are 2 "instant rebates" (just like the Diamond). $75-150 (depending on eligibility) and additional $50, plus $100 MIR, which is what makes the phone 299.99 (depending on eligible instant w/ 2 year extension).

That being said, this rep has basically given you $300 off (right away), then an additional $175 off.

Deal?...Well, I hope Sprint honors it.

[TheRealHotshot]

Wow amazing. My keyboard been giving me problems for months maybe I should email ecare about my problems and see where it gets me

[d94]

you dont have sero do you?
and did you send the email to the 3 ecare emails
or to the contact us via sprints siter

[mmsplease]

i dont have sero. I sent the email to the contact us section via sprints site. I just replied to their reply when I had more questions...
Im going to stick with the 124.99 and print the email as requested when I visit the sprint store!

[d94]

yep..thanks
just used a similar format to yours..ill post what kind of response i get