Quote:
Originally Posted by d94
emailed em and this is how they responded:
darn..i emailed em and this is how they replied:
Thank you for contacting Sprint. I am sorry for the inconvenience that
has caused to you due to the handset HTC Mogul.
Currently line #5708 is eligible for the rebate of $75.00. This line
will be eligible for the rebate of $150.00 as of March, 2009. On the
rebate of $150.00, you will get the handset HTC pro on the online price.
You are a valuable customer for us. What I can do for you is that I am
offering you the additional credit of $75.00 on the account. Thus, you
will receive the total rebate of $150.00 against the price of the new
handset. Once you activate the new handset, please reply to us. I will
apply the credit of $75.00 on the account.
I understand your inconvenience due to the malfunctioning of the handset
HTC Mogul. Alternatively, I suggest you to replace the handset through
Asurion. Considering the inconvenience that has caused to you, I will
apply the credit of $50.00 on the account.
We appreciate your association with us. Have a great day!
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i wonder if i should tell him that their own tech even told me these mogul's are full of bugs and and issues
how should i respond?
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Personally, I'd send in a new ticket (You can always reply to that ticket at a later time).
Tell them you're unhappy with the new device, etc. and don't mention the pro until they give you an option to pick a phone...