Washington State AGO Investigation into the Mogul

[wickedklown]

I feel your pain EB. Though i didnt contemplate legal action I called Sprint and followed their steps. Ya know the usual. Reset phone, hard reset, take it into the sprint store 3 times (Tech's words were "man this phone is BAD!!) pretty much they ran out of runaround options Anyways they gave me a Touch with Ecare telling me "you wont have any bluetooth issues with this phone". they know!!
The point im making is that there are known Mogul issues regardless of how people want to spin it or criticize your attempts. Its not your "perspective" or "Big imagination". Gotta take Sprint's admissions over the people with the working Mogul's who bitch about you bitching.. not sure which ones worse really.
Legally they probably dont have to give you nada. But in my opinion, they already offer the cheapest plans anywhere (sero) so they probably would rather keep you as a customer, especially if your on a non sero plan, then to tell you to go pound sand.
my 2 pesos

[jfolliard]

thanks - my only comment is that perhaps you should just quit Sprint - you will be happier and not have to post such vitriolic posts - sounds like you have a good case for breaking whatever contract you have.

My experiences with Sprint for the past 7 years have been fine - on my 4th phone and have always had by issues dealt with in a professional manner.

Jack

[halfdriven]

Originally Posted by sandiegodude View Post
i think the easiest way to look at the situation. is to compare buying the mogul to buying a new car. feature list include am/fm cd player, power windows, ac, all wheel drive, and pwer seats. All of the features work except for power windows and am/fm. The car manufacterer is responsible to make sure all advertised functions work properly BEFORE selling a new car. if not, they are accountable and need to repair/ replace the faulty part at their cost. Why should it be any different for phone manufacturers?

Sprint is not the manufacturer, if you are going to use that analogy you should complain about UT Starcom not Sprint

[wickedklown]

Originally Posted by halfdriven

Sprint is not the manufacturer, if you are going to use that analogy you should complain about UT Starcom not Sprint

Good point. Though Ive read people have taken the issue up with HTC to be told their hands are tied on Sprint's behalf wanting to support the device.

[jbonilla]

Originally Posted by canospinach

I am glad you brought that up....

I have 3 phones on SPCS active, my last 6700 was upgraded to a mogul in october. I got one of the first moguls in june and i have a Q which has been on service for almost 24 months now.

In this case you are highlighting your apparent lack of quality information. Also i dont appreciate the insinuation that i am lying.

Sorry to hurt your feelings, but I have no desire to conduct a personal interview with everyone who I reply to. If you really have had a Mogul since June despite having made no posts in the Titan forum until you got the warranty replacement in October, then I stand corrected.

Originally Posted by canospinach

Clearly you mistunderstand my perspective. I have no issue with people having issues with their equipment. If you read my posts you should know this. Also who ever said or implied that i didnt have issues with my phones? i suppose thats another one of your quality assumptions.

My issues is the approach. I challenge that "he who wants to clean up the neighborhood should sweep in front of his own doorstep first" meaning take responsibility for the action as a client you took by signing up and work with the system to resolve issues as oppose to simply being dramatic and instead gathering a "Lynch Mob". In my opinion i would say that it appears many of the posters here have never been involved with real litigation and dont realize just how expensive, ugly and non-fruitful it is. Only if you have spent time in court can you understand how it is an extreme last resort not to be casually thrown around as a threat. A naive individual would believe its a "practical fix".

Better luck next time. Again Mythbusted.

Obviously the op thought that this was the last resort and another poster who did a similar action felt the same way. Whether I agree or disagree with their actions, I applaud them for at least taking a stand where most consumers would just allow the big corporations to walk over them. But since you seem to have such grand ideas about how we as consumers can work with Sprint to iron out these issues, maybe you can provide the op with some suggestions on how to do this rather than attacking his understanding of his contract with Sprint or his claims of things promised but not delivered. You've posted some generic ideas -- how about some specifics? If not, then let the man do it his way.

Maybe the information that bakntyme posted will help out. Personally, I don't think it'd make a difference. If Sprint is able and decides to fix this, they will. If not, nothing we do will change a thing. I guarantee that if the issues aren't resolved by the time the successor to the Mogul starts coming down the pike, it won't happen then either no matter how much "collaboration" we do with Sprint. Look at how all that went for the Treo guys who waited and waited for their 700P update. They got a letter and then an update over a year later. Well, sign me up!

[canospinach]

Originally Posted by jbonilla

Sorry to hurt your feelings, but I have no desire to conduct a personal interview with everyone who I reply to.

Yet you researched my posts, thus in essence interviewing me. You need to be honest with yourself before you try to lie to me.

Originally Posted by jbonilla

If you really have had a Mogul since June despite having made no posts in the Titan forum until you got the warranty replacement in October, then I stand corrected.

My timetable on this forum is really none of your concern. It bears not on the validity or quality of my information. FYI you stand corrected. In this situation instead of addressing any of the points expressed here, you choose to attack my credibility, for future reference...stick to the issues at hand.

Originally Posted by jbonilla

Obviously the op thought that this was the last resort and another poster who did a similar action felt the same way. Whether I agree or disagree with their actions, I applaud them for at least taking a stand where most consumers would just allow the big corporations to walk over them. But since you seem to have such grand ideas about how we as consumers can work with Sprint to iron out these issues, maybe you can provide the op with some suggestions on how to do this rather than attacking his understanding of his contract with Sprint or his claims of things promised but not delivered. You've posted some generic ideas -- how about some specifics? If not, then let the man do it his way.

i guess you missed one of my opening comments about where i applaud the OPs (and others) desire to effect change.

If the OP or anyone else is going to post such a subject on a public forum it would make sense they be prepared for feedback.

You want specific action? Here is exactly what you do.....

If your problem is unbearable Switch to another handset, if thats not satisfactory then cancel service and goto another carrier. Sprint has already made it clear that this is the kind of customer they are not interested in having. If these were my customers i would take the loss and disconnect them. It would clearly be doing them a favor as then they would no longer have a reason to be so upset with the quality of the service.

Its simple if your not a customer, you cannot be upset. I mean you certainly could be upset, but what point is that...being mad at a company you dont do business with?

This has been said many times. Simply because its not the answer folks want to hear does not mean challenging it will change anything.

[wicked_wick]

Originally Posted by canospinach

If these were my customers i would take the loss and disconnect them. It would clearly be doing them a favor as then they would no longer have a reason to be so upset with the quality of the service.

And that's exactly what Sprint has tried to do on numerous occasions. Instead of fixing their own problem, they blame it on the customer and then release them from contract.

Personally, I don't want to switch carriers. I don't want to get let go from Sprint. I also don't want to switch phones. I paid good money for my Mogul and I expect it to work. Like anything that you pay for, it should work. If it doesn't, I should be able to replace it with the same phone that does work.

And as you can see on the attached picture, it clearly states that Sprint Music Store and On Demand were available. But lo and behold, neither of them were. Not until months later, after multiple ROM updates.

[canospinach]

Originally Posted by wicked_wick

And that's exactly what Sprint has tried to do on numerous occasions. Instead of fixing their own problem, they blame it on the customer and then release them from contract.

Personally, I don't want to switch carriers. I don't want to get let go from Sprint. I also don't want to switch phones. I paid good money for my Mogul and I expect it to work. Like anything that you pay for, it should work. If it doesn't, I should be able to replace it with the same phone that does work.

And as you can see on the attached picture, it clearly states that Sprint Music Store and On Demand were available. But lo and behold, neither of them were. Not until months later, after multiple ROM updates.

1st off thank you for posting a pic!

You do realize that what your pointing out is not actually an issue where the Mogul is not as advertised because non of those features are really hardware dependant. Meaning GPS would require an internal chip, which if not included, or not activated to function "As Advertised" would be a clear example. Those are software features and in no way imply that the Mogul is defective or broken as the OP put it.

2nd when you say "they blame it on the customer and then release them from contract" you are showcasing the "Victim Mentality" i am referring to.

http://en.wikipedia.org/wiki/Blame

"To blame is to hold another person or group responsible for perceived faults real, imagined, or merely invented for pejorative purposes. Blame is an act of censure, reproach, and often outright condemnation. Blame is used to place responsibility and accountability for faults on the blamed person or group."

My experience tells me that as a general rule people who "blame" often have responsibility issues. As in an inability to take responsibility for their own actions and therefore look to place it on others. There should be no "Blame" at all, only people working constructively to resolve challenges and issues. Its an emotionally week person who feels the need to "blame".

In reality the recent drop of several thousand customers was an economic choice, not political as you are implying. those users who were dropped were uber high maintenance users who cost more in Client Services HR than they were generating in Revenue. Lets not forget that this is a business model, if you are undermining the company, or cost more in expenses than you generate in revenue you should absolutely be asked to stop your service and go somewhere else.

[jbonilla]

Originally Posted by canospinach

Yet you researched my posts, thus in essence interviewing me. You need to be honest with yourself before you try to lie to me.

You need to learn the difference between research and an interview. There is no "in essence" about it. I can do all the research I want on President Bush, but I wouldn't go around telling people that I "in essence" interviewed him. The very use of "inter" in interview implies between, which didn't occur in this case. Better luck next time.

Originally Posted by canospinach

You want specific action? Here is exactly what you do.....

If your problem is unbearable Switch to another handset, if thats not satisfactory then cancel service and goto another carrier. Sprint has already made it clear that this is the kind of customer they are not interested in having. If these were my customers i would take the loss and disconnect them. It would clearly be doing them a favor as then they would no longer have a reason to be so upset with the quality of the service.

Its simple if your not a customer, you cannot be upset. I mean you certainly could be upset, but what point is that...being mad at a company you dont do business with?

This has been said many times. Simply because its not the answer folks want to hear does not mean challenging it will change anything.

Wow, sounds like a great idea. Pony up hundreds of dollars for a phone that was promised to be able to perform certain functions, and when it doesn't deliver, leave or get canceled by the company that promised them and pay an ETF, which you previously mentioned the company was perfectly justified in doing.

Switching handsets is an option, but it's not like there is a comparable phone to what they have. The Touch has no Wi-Fi or keyboard, and that may be a deal breaker for some. And even if they were agreeable to switching, from reading the many threads on here, it's not like Sprint is just handing out Touches in exchange.

Work with the company constructively to fix the problem? Pray tell how do you do that? Maybe if Sprint actually goes through with the ROM beta program these guys can do that. Heck, I bet Sprint might even release a ROM construction kit for all of us to use to fix the problem on our own! They are so proactive in issues like these. These guys and many others have obviously reported the issues to Sprint -- and over half a year later, they still haven't been fixed. The phone still obviously has issues.

So what are you left with? Stick with the phone and apply pressure to the company to deliver on its promises. Maybe you are one to quickly back down and give up, but these guys apparently are not. What's it to you if they want to pursue legal action to help fix their problems? If you don't like it, why don't you ignore the thread and let them discuss it amongst themselves. Maybe you should take your own advice and just leave a thread since nothing you're going to say is going to convince them that this action will be useless. How ironic that you advise them to just cut their losses and leave yet you continue posting in this thread that most likely will not change anyone's opinions.

[jdemmer]

Would sprint refund the phone purchase price? And not charge ETF's if applicable?