Quote:
Originally Posted by canospinach
If these were my customers i would take the loss and disconnect them. It would clearly be doing them a favor as then they would no longer have a reason to be so upset with the quality of the service.
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And that's exactly what Sprint has tried to do on numerous occasions. Instead of fixing their own problem, they blame it on the customer and then release them from contract.
Personally, I don't want to switch carriers. I don't want to get let go from Sprint. I also don't want to switch phones. I paid good money for my Mogul and I expect it to work. Like anything that you pay for, it should work. If it doesn't, I should be able to replace it with the same phone that does work.
And as you can see on the attached picture, it clearly states that Sprint Music Store and On Demand were available. But lo and behold, neither of them were. Not until months later, after multiple ROM updates.