Upgrade To Touch Pro Free!!

[retardboy]

weird, sprints online replacement site only offers me the same 6800. =(

[Darkager]

Through the website (https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y), I was provided another 6800... So, I called Asurion (1-800-584-3666) and they wouldn't give me anything other than a refurbished 6800... I canceled both options before completion. Any suggestions?

[pimpr87d]

got mines through asurion my screen cracked called them yesterday and just got my new touch pro today

[Darkager]

Well, after trying a bit, I called the only official Sprint store where I live, which is not a repair shop. They said that if there's a problem with it, other than damage, then they can order a replacement for me. I asked her if she would be able to swap it out at the store and she said no, because they just did phone upgrades. Then she told me she could order a refurbished Mogul. I asked her if there was any way she could guarantee me a NON-refurbished phone. She said no, that if they have them in stock, that's what they have to order. I asked her what would she do if there were no refurbished phones in stock for her to order (which I knew the answer) and she said she would order a new, non-refurbished, one or order me an upgrade. So, basically focused on that for a second and she placed the order for a refurbished Touch Pro. I figure that if it's bad, I can try to swap it for a new touch pro.

The thing is, this will actually help because my Send button has not been working, along with a few other keypad buttons. Then while leaving work, I noticed that for the second time that day, my phone locked up while in the idle mode. I was unable to bring it back and was unable to power it down without removing the battery. Sooo... that has happened 3 times today (which has never happened before), and I will be relieved if a Touch Pro actually does arrive on Friday...

[nicandalf]

I just went to Sprint Onilne Replacement and to no avail... still offering another 6800. My keyboard isn't working properly, but I guess I can deal with it for now and try again at a later date.

[96XJSport]

=D> HUGE THANKS to OP!! =D>


Just spent 45 minutes arguing with retentions that I have had too many defective Moguls (last one, a refurb within last 30 days, came with white spots!) and would like them to provide me with a "different" model. Threatened with leaving w/no ETF, and spoke to a Supv. Best I could do was get them to offer me a TP for $299.99. Supv. was VERY scripted and wasn't budging.

Kept saying they would do another AE, but it's gonna be for another Mogul. I said "fine, let's continue to go in circles while I search for a new provider". Transferred me to Tech, who I tried one last ditch effort with. She let me speak, then said "Sir, as you were speaking, I was processing your AE and since we are currently out of Moguls, I can go ahead and send you a BRAND NEW TP! SWEEEET! A little bitter sweet though, as it took me a long time to learn the in's and out's of my Mogul - and now I have to do that all over again! But I hear it's worth it.....

[mabcake]

my cousin traded* his mogul for a pro but idk if this will work cuz i tried it and i just go ta refurbished mogul today so idk

[suprmatt]

Just placed an order for a TP through Self Service. Can't wait to get rid of my crappy mogul.

[_sandman]

i have a old mogul like phone should i activate it on my other line and then call in insurance on it?

[dkelz88]

Originally Posted by _sandman

i have a old mogul like phone should i activate it on my other line and then call in insurance on it?

no activate it and then go into a service center. They may be able to replace it for you, if it is defective. Since they are currently replacing moguls with tp's I think the same would happen in your case with the "mogul like" phone. let us know how it works