=D> HUGE THANKS to OP!! =D>
Just spent 45 minutes arguing with retentions that I have had too many defective Moguls (last one, a refurb within last 30 days, came with white spots!) and would like them to provide me with a "different" model. Threatened with leaving w/no ETF, and spoke to a Supv. Best I could do was get them to offer me a TP for $299.99. Supv. was VERY scripted and wasn't budging.
Kept saying they would do another AE, but it's gonna be for another Mogul. I said "fine, let's continue to go in circles while I search for a new provider". Transferred me to Tech, who I tried one last ditch effort with. She let me speak, then said "Sir, as you were speaking, I was processing your AE and since we are currently out of Moguls, I can go ahead and send you a BRAND NEW TP! SWEEEET! A little bitter sweet though, as it took me a long time to learn the in's and out's of my Mogul - and now I have to do that all over again! But I hear it's worth it.....
