Good vs Bad screens (pictures + videos of both)

[ScrapMaker]

Originally Posted by buddhatikkigod

i dont see why we even need this thread... i was happier with my 6900h before i started to look into whether my screen was the cheapy or not... now im self concious and dont want anyone to see my 6900.

You could try and get it swapped out maybe?

I know that Sprint was MORE than happy to replace mine, up to several times, in order to find one with a good screen... and I didn't even have a good one to show him--I simply pointed out that you couldn't view the screen from any sort of angle... His manager walked over and approved it... They pulled out 8 boxes or so, and sat them down on the table, fully prepared to open them all to find me one... By the grace of God, the first box was good... and I was set...

Just saying... 99% of people don't know/care about this problem, but if you bring it to their attention, chances are, as long as they view you as valuable, they will try and fix the problem...

oh, and I can safely say that the "dark spots" on these screens are directly related to whether or not you have a good screen... Mine has remained vibrant, and spot-free... while my other screens would get spots in a matter of weeks...

[odyssey3001]

Originally Posted by ScrapMaker

You could try and get it swapped out maybe?

I know that Sprint was MORE than happy to replace mine, up to several times, in order to find one with a good screen... and I didn't even have a good one to show him--I simply pointed out that you couldn't view the screen from any sort of angle... His manager walked over and approved it... They pulled out 8 boxes or so, and sat them down on the table, fully prepared to open them all to find me one... By the grace of God, the first box was good... and I was set...

Just saying... 99% of people don't know/care about this problem, but if you bring it to their attention, chances are, as long as they view you as valuable, they will try and fix the problem...

oh, and I can safely say that the "dark spots" on these screens are directly related to whether or not you have a good screen... Mine has remained vibrant, and spot-free... while my other screens would get spots in a matter of weeks...

So you could immediately tell that it was the good screen? What difference did you see between the two?

I went to my local Sprint corporate store today. I told them about this issue and ask them if I could have mine replaced with a "good" one. They said they've never heard of this issue with the Vogue but if i'm not satisfied with my screen they can have the phone replaced. They only had one left in stock but it had the same exact screen as mine (same appalling viewing angle). There was not point in taking than one so I told them I'll come back later when they get a new shipment.

Is there any way to tell whether it's the good screen or not from the serial number on the box?

[Procter]

Originally Posted by odyssey3001

So you could immediately tell that it was the good screen? What difference did you see between the two?

I went to my local Sprint corporate store today. I told them about this issue and ask them if I could have mine replaced with a "good" one. They said they've never heard of this issue with the Vogue but if i'm not satisfied with my screen they can have the phone replaced. They only had one left in stock but it had the same exact screen as mine (same appalling viewing angle). There was not point in taking than one so I told them I'll come back later when they get a new shipment.

Is there any way to tell whether it's the good screen or not from the serial number on the box?

Unfortunately no. Many of us, me included have given up the attempt to swap for a long time simply because not everyone can get lucky as Scrapmaker. That's pure luck he's got.

For a problem that neither manufacturer nor carrier has ever officially admitted, the store has no obligation to let you open all of their new packages and check the screen. So I call it YMMV, if you have nice store staff or someone who actually knows what you are talking about, you may have a shot.

[ScrapMaker]

Originally Posted by odyssey3001

So you could immediately tell that it was the good screen? What difference did you see between the two?

I went to my local Sprint corporate store today. I told them about this issue and ask them if I could have mine replaced with a "good" one. They said they've never heard of this issue with the Vogue but if i'm not satisfied with my screen they can have the phone replaced. They only had one left in stock but it had the same exact screen as mine (same appalling viewing angle). There was not point in taking than one so I told them I'll come back later when they get a new shipment.

Is there any way to tell whether it's the good screen or not from the serial number on the box?

What's nice, is you can check MANY boxes without ruining anything. You can tell with the plastic still on the screen. I could tell instantly, and so could the rep, simply by looking at the HTC boot splash... then, once it got into Windows, it was breath-taking...

[monkeyboy]

yeah, until this thread, I had no idea... went to a Verizon store yesterday... yes there is a big difference in viewing angle acceptance. but its probably not enough for me to try to exchange my 8-month-old Touch....

is there any truth to the rumor that the "good" screen is worse in direct sunlight than the "bad" screen ? (my screen is pretty horrible in sunlight, so I can't imagine the "good" old being worse...)

[ScrapMaker]

Originally Posted by monkeyboy

yeah, until this thread, I had no idea... went to a Verizon store yesterday... yes there is a big difference in viewing angle acceptance. but its probably not enough for me to try to exchange my 8-month-old Touch....

is there any truth to the rumor that the "good" screen is worse in direct sunlight than the "bad" screen ? (my screen is pretty horrible in sunlight, so I can't imagine the "good" old being worse...)

no truth to that rumor whatsoever... it's a night-and-day difference... I can read my screen just fine at the 40% setting in most cases outside during daylight hours... and when the sun is directly overhead, on a really, hot, sunny day---I have a setting in phoneweaver to up my backlight to 100%... problem solved...

on my bad screen, it didn't matter what I did, I couldn't see it when the sun was out...

[petehead]

Does the hardware version in the Device Information section mean anything? I have a bad screen and it says 0001. For what it's worth, I went into the Verizon store and snapped a few blurry comparison shots.

[ScrapMaker]

My hardware version is the same... and yeah, the Verizon one looks just like the good Sprint one...

I bet the Verizon people LOVE to see people come in with Sprint versions that have terrible screens... +1 for Verizon, I guess...

[petehead]

Well, I had paid for a replacement for my cracked screen and got the bad one. Since its been less than 30 days, I got Sprint to send me a replacement for the replacement (the only store within 25 miles around does not have any for me to inspect first). Based on this thread's poll, it would seem like I have a 50/50 shot of getting a good one. Based on the posts here and my experience (I've personally seen 4 bad ones and no good ones), I think the odds are much, much worse.

[ScrapMaker]

Originally Posted by petehead

Well, I had paid for a replacement for my cracked screen and got the bad one. Since its been less than 30 days, I got Sprint to send me a replacement for the replacement (the only store within 25 miles around does not have any for me to inspect first). Based on this thread's poll, it would seem like I have a 50/50 shot of getting a good one. Based on the posts here and my experience (I've personally seen 4 bad ones and no good ones), I think the odds are much, much worse.

The poll here is very inaccurate. Most people don't even know what the "good" one looks like--until after they have already voted...

Based on my experience, you have maybe a 10-15% of getting a good one through Sprint...

If you are talking about an actual replacement screen by itself, I bet it's much lower... they tend to use the cheapest parts available for repairs... (so does every company.)