Has anyone gotten the promised Touch by eCare?

[EtherealRemnant]

30 minutes for me. I've got one guy who's answered each email -- and ordered the Touch for me.

Are you sending it via Sprint's site or via the ecare email?

[Cicatrize]

Just got mine today. Liking it so far. I'll be writing a full review soon.

[EtherealRemnant]

Yeah I decided to go for it after turning off HTC's keyboard and using the stock windows mobile one with it set to have large keys. It works perfectly for me this way and I can just use the HTC XT9 for quick texts on the go.

It also helped that eCare immediately said they'd go ahead and ship it, along with a return kit for my Mogul.

[Musicman247]

I've tried it both ways. first from the site then just a regular email. only the auto responder both ways.

Edit: I just sent my third message, this time to ecare1@cc.sprintpcs.com. Hopefully they actually read it.

[budney]

My initial email was from the Sprint site last weekend, after that I just replied to the emails sent to my yahoo mail. I finally decided Wednesday to pull the trigger on the swap. And my Touch was at my house when I got home today, return kit and all.

[sprintrjm]

I have been dealing with ecare for the last week.

First i was told to take it to a shop to see if the bluetooth was f-ed up.

Second i was told that if it was f-ed up then the store should exchange my 6800 for a touch.

third, i was told at the sprint shop that they would not trade out my 6800 for the touch.

fourth, i called retentions to see if they could help, was told that i could get a 75 dollar credit on the $500 touch. If that did not satisfy me then i should call htc to get the phone exchanged.

fifth, I called htc and was told to call the rma department in the morning.

6th, i called the rma department at htc, which said that i should talk with the tech dept.

7th, talked with the tech dept and was told that yes there is an issue with the bluetooth and i should call the rma department in 2 weeks for a fix.

8th, i emailed ccare again telling them about the obvious issues with the bt and that since they said if the bt was the issue then it should be exchanged.

9th, ccare now says that there is a bt fix coming in 08 and that i should use the corded headset untill it comes out.

10th, i contact ecare and say, i would be willing to take the touch at the $299.99 price on sprints web site.

11th, ecare will only allow me to purchase the phone at 424.99 but with a $100 mail in rebate.

12th, i emailed them back stating that i will take the touch if they only charge $324.99 to my account.

waiting and fully f-ing frustrated.

anybody want to buy a slightly used 6800.....

[sprintrjm]

just got a new email,

getting a 175 credit on the touch after i pay full price at a shop.

its been such a weird ordeal, i dont know if i should be slightly pissed or slightly happy.

Both i guess.

?)

[Ph33zy]

Originally Posted by sprintrjm

I have been dealing with ecare for the last week.

First i was told to take it to a shop to see if the bluetooth was f-ed up.

Second i was told that if it was f-ed up then the store should exchange my 6800 for a touch.

third, i was told at the sprint shop that they would not trade out my 6800 for the touch.

fourth, i called retentions to see if they could help, was told that i could get a 75 dollar credit on the $500 touch. If that did not satisfy me then i should call htc to get the phone exchanged.

fifth, I called htc and was told to call the rma department in the morning.

6th, i called the rma department at htc, which said that i should talk with the tech dept.

7th, talked with the tech dept and was told that yes there is an issue with the bluetooth and i should call the rma department in 2 weeks for a fix.

8th, i emailed ccare again telling them about the obvious issues with the bt and that since they said if the bt was the issue then it should be exchanged.

9th, ccare now says that there is a bt fix coming in 08 and that i should use the corded headset untill it comes out.

10th, i contact ecare and say, i would be willing to take the touch at the $299.99 price on sprints web site.

11th, ecare will only allow me to purchase the phone at 424.99 but with a $100 mail in rebate.

12th, i emailed them back stating that i will take the touch if they only charge $324.99 to my account.

waiting and fully f-ing frustrated.

anybody want to buy a slightly used 6800.....

Do you happen to live in a state where driving with a headset is required? I mentioned that bluetooth does not work on this phone, linked them to HTC's site stating that "a bluetooth fix will be available in the next ROM some time in 2008," and that it would be illegal for me to use the Mogul in a car in my state, since California laws go into effect next month. Took me just one email and they said the Touch will be shipped today w/ a Mogul return kit. Hope this helps.

[sprintrjm]

Ecare told me to use a wired headset until the bluetooth is patched in 2008.

[Cicatrize]

Originally Posted by sprintrjm

Ecare told me to use a wired headset until the bluetooth is patched in 2008.

LOL...wow that is horrible customer service.

"Sorry sir, you're going to have to inconvenience yourself for a few months until we fix what should have worked perfectly when we released the phone."