Asurion replacing TP with TP2

[lilbitz_1018]

Originally Posted by KrisK91

yeah but sprint has nothing to do with the damaged phone. Asurion would be the people to call and remind us.

i've been wondering about this. I replaced one of my problematic ones () thru AE and got the refurb but still have the old one and no charge yet, also i had my refurb replaced thru asurion and they didnt even charge my sprint bill the deductible (im guessing YET)

how long has it been so far that you have had them?

[harlem135th]

Originally Posted by Dr.8820

positive. sprint will call or send an email to remind you. after that, it's charge city!

Asurion will send you a text and a letter in the mail about the device. I was out of town and didnt send the phones back within the 15 day period. and they billed my account for two phones i had replaced at the same time 213.00. And once they got them they reversed the charges, but I had to wait. It took up to 2 billing cycles but Asurion did credit me back.

[lilbitz_1018]

Originally Posted by KrisK91

how long has it been so far that you have had them?

I only got my replacement bb tour from asurion today but the other one has been since like 2 and a half weeks ago. maybe it'll be on my next bill. i'll see.

[ghostyroasty]

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

[Dr.8820]

Originally Posted by ghostyroasty

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

it's hit or miss. you might want to read some of these pages, lots of tips.

Originally Posted by lilbitz_1018

I only got my replacement bb tour from asurion today but the other one has been since like 2 and a half weeks ago. maybe it'll be on my next bill. i'll see.

u got a bb tour for ur TP? HA! lol i feel bad for u.
nah but what asurion charges your sprint bill or how does asurion bill u?

Originally Posted by ghostyroasty

I'm a little confused.. I have the TEP on my TP (upgraded to a Pre, but recently swapped back to my TP.)... Should I be calling Asurion, or Sprint? and if it costs $100 to replace a phone, geesh... Lol, sorry haven't caught up with the latest rumblings.

maybe i read this wrong or something, but what are you trying to do?

[ghostyroasty]

I really didn't like my Pre, so I swapped back to my TP... It has a crack and the screen is raising a bit on the bottom corner.
I called Asurion and They want a signed form and DL... Is that a normal thing?? If it is this much trouble, I'm just switching back to my Pre.

Originally Posted by ghostyroasty

I really didn't like my Pre, so I swapped back to my TP... It has a crack and the screen is raising a bit on the bottom corner.
I called Asurion and They want a signed form and DL... Is that a normal thing?? If it is this much trouble, I'm just switching back to my Pre.

Did you get your pre from asurion? They require you to fill out 2 papers and fax it over to them as well as a copy of your lisence. I doubt they would send you a TP2 but if you call and tell them your screen is broken im sure they will send you a TP replacement.