Asurion replacing TP with TP2 - Page 105

mtnmedic · #1 (**permalink**) 01-17-2010, 08:09 PM

Grrrr...

Had my TP for just over a year and the USB charging port quit. No way to fix. Went to two different Sprint stores, each of them an hour south of where I live (they are the closest). Couldn't replace with another TP as none available. They checked all the local stores, none. To their credit, the rep tried his best to get Telesales/Asurion to authorise a replacement at the store with a TP 2 but was told in so many ways that couldn 't be done due to some technicality, even though the folks on the other end agreed that would make more sense. Called Asurion and they replaced with a REFURBISHED TP plus charged me the $100 deductible.

What a rip.

**TweetyBear** · #2 (**permalink**) 01-18-2010, 12:57 AM

Quote:

Originally Posted by versaiphat

im sad i got another tp instead of the tp2

Quote:

Originally Posted by mtnmedic

Grrrr...

Had my TP for just over a year and the USB charging port quit. No way to fix. Went to two different Sprint stores, each of them an hour south of where I live (they are the closest). Couldn't replace with another TP as none available. They checked all the local stores, none. To their credit, the rep tried his best to get Telesales/Asurion to authorise a replacement at the store with a TP 2 but was told in so many ways that couldn 't be done due to some technicality, even though the folks on the other end agreed that would make more sense. Called Asurion and they replaced with a REFURBISHED TP plus charged me the $100 deductible.

What a rip.

u guys called in or did it online? if u called in, have u checked if they offer same thing online? it may be different just in case

versaiphat · #3 (**permalink**) 01-18-2010, 02:04 AM

i called and used the website. only if my phone could last one more month but i wasnt lucky it died on friday =( so i will get a ups package tuesday i wonder if they would give me a tp2 for all my trouble hahaha

**TweetyBear** · #4 (**permalink**) 01-17-2010, 08:50 PM

so they giving refurb tps again? this sucks

**TweetyBear** · #5 (**permalink**) 01-18-2010, 08:06 PM

has anyone done it recently, like today or yesterday? if so, what did it offer? i dont wanna do it like above way cuz im scared its gonna make me call in n i hate calling in heh

orbxx7 · #6 (**permalink**) 01-19-2010, 04:32 AM

no more

tearlessj · #7 (**permalink**) 01-20-2010, 04:56 AM

OK guys need some advice here, I stopped coming here as much so i'm kinda out of the loop.

Today my screen went blank for about 8 hours. I could still get calls but my screen was unresponsive and blank. About a hour ago, someone called and it started to work again. It goes in and out randomly. I am also missing a big chip of chrome above the volume button. Are these a good enough reason for Asurion to replace my phone? I have had coverage from day one.

Also, Do I have to rom my phone back to factory before sending it back in?

Chris95GT · #8 (**permalink**) 01-19-2010, 12:25 PM

Fedex says my replacement will be here today, I filed online Sunday. I'll post again when fedex arrives.

**TweetyBear** · #9 (**permalink**) 01-19-2010, 02:47 PM

Quote:

Originally Posted by Chris95GT

Fedex says my replacement will be here today, I filed online Sunday. I'll post again when fedex arrives.

r u getting a tp2 or another tp?

respecognize · #10 (**permalink**) 01-19-2010, 03:23 PM

I also filed on Sunday. I asked the rep if they were sending out TP2's and he said he didnt know but if theres still TP's left they will continue to send them.
But I'll let u know what I get....should be here anytime now....