Asurion replacing TP with TP2 - Page 93

puff601 · #**921** (**permalink**) 10-30-2009, 06:31 PM

since my date of loss of my mogul was way back in july when alltel was still around, they are tellin me they can only send me an alltel fone = alltel has no touch pro 2 =( that sucks!

#**922** (**permalink**) 10-30-2009, 07:39 PM

Quote:

Originally Posted by downsouthballa

Since i filed a claim on my Touch pro in august it was still under 1 yr warranty I called Asurion yesterday told them my Touch pro was acting up I asked can i get a different phone they offered me Touch pro2 I said yes brand NEW replacement got it Overnight @ 1:30 pm 2day.

What exactly did you say to them?

stuge123 · #**923** (**permalink**) 10-30-2009, 09:09 PM

Quote:

Originally Posted by puff601

since my date of loss of my mogul was way back in july when alltel was still around, they are tellin me they can only send me an alltel fone = alltel has no touch pro 2 =( that sucks!

push the issue, in my neck of the woods alltel in now verizon and big red has Touch Pro 2s. The key to getting this is persistence and politness. and whatever you do, dont call your cell provider, just call asurion directly.

GOOD LUCK!

P.S. im bout to flash the latest ENERGY ROM on my Sprint TP2, this phone rocks!!!

**Dr.8820** · #**924** (**permalink**) 10-30-2009, 09:12 PM

Quote:

Originally Posted by KrisK91

What exactly did you say to them?

call me via pm soldier.

puff601 · #**925** (**permalink**) 10-30-2009, 09:40 PM

Quote:

Originally Posted by stuge123

push the issue, in my neck of the woods alltel in now verizon and big red has Touch Pro 2s. The key to getting this is persistence and politness. and whatever you do, dont call your cell provider, just call asurion directly.

GOOD LUCK!

P.S. im bout to flash the latest ENERGY ROM on my Sprint TP2, this phone rocks!!!

Well here alltel is now verizon too but they told me that since my date of loss was in july b4 alltel merged with verizon, that the computer will only let them select an alltel fone... now that i think about it THAT IS BS!!! They said they could send me a ppc6800 (alltel) or a xv6800 (verizon) so i am def calling back and talking to another supervisor right now.

**Dr.8820** · #**926** (**permalink**) 10-30-2009, 09:45 PM

Quote:

Originally Posted by puff601

Well here alltel is now verizon too but they told me that since my date of loss was in july b4 alltel merged with verizon, that the computer will only let them select an alltel fone... now that i think about it THAT IS BS!!! They said they could send me a ppc6800 (alltel) or a xv6800 (verizon) so i am def calling back and talking to another supervisor right now.

that's sad but ironic...verizon was pushing verizon tps instead of alltel tps but now they are saying you can only get an alltel replacement..interesting!

#**927** (**permalink**) 10-30-2009, 09:55 PM

Quote:

Originally Posted by Dr.8820

call me via pm soldier.

call you?

**cmajewsk** · #**928** (**permalink**) 10-30-2009, 09:58 PM

Quote:

Originally Posted by downsouthballa

Since i filed a claim on my Touch pro in august it was still under 1 yr warranty I called Asurion yesterday told them my Touch pro was acting up I asked can i get a different phone they offered me Touch pro2 I said yes brand NEW replacement got it Overnight @ 1:30 pm 2day.

What's the difference in calling Sprint and Calling Asurion? Why would you call one over the other?