Asurion replacing TP with TP2

[TechnoBoy]

Thanks will do

[TechnoBoy]

I just got off the phone with Asurion and they told me that the TP is on back order and they offered me a tp2 its going to be here tomorrow. Idk how long the TP will be on back order but HURRY!


I just called the 800 number (800-584-3666) and I was sent to an asurion rep and the rep asked me about my prob and sent me straight to a supervisor. When I got to the supervisor he asked me a couple of questions about the problems ive been having and then told me he would make sure to send a brand new TP. He put me on hold for about 5 mins and then came back and told me the TP is on back order. He offered me the Treo Pro, Htc Snap, Blackberry Tour, and Blackberry Curve and then told me if I feel none of those devices are comparable he could offer me the TP2. So I told him TP2 of course and it will be here tomorrow.

[TechnoBoy]

Originally Posted by marinemissez

Yes! Give us the number. And why did you go through Asurion? That option was given to me since I've reached my "maximum replacements for the year" but I thought it was ridiculous.

O.o am I missing something? What number? I went through asurion because they sent me a replacement that had probs they didnt even charge me for the replacement TP2 i guess because I haven't had my replacement for 30 days yet.

[Spydc]

That's weird.. I just called asurion and they told me that my touch pro would be replaced with another touch pro. They didn't mention that it was out of stock. I just declined.

[TechnoBoy]

Originally Posted by Spydc

That's weird.. I just called asurion and they told me that my touch pro would be replaced with another touch pro. They didn't mention that it was out of stock. I just declined.

That is weird, the guy told me it's on back order.

[WAH]

just called asurion and they told me to basically go **** my mother if i wanna replace my touch pro with anything other than another touch pro.

[budney]

Threads Merged!

[Spydc]

Yea, I tried but they told me that the touch pro was in stock. I ended up going to advance exchange and they are crediting my sprint account for the $100 deductible. I should have another touch pro 1 by wednesday. Hopefully it is new and not refurbished.

[marinemissez]

I didn't cite physical damage as my reason but rather overheating and crashing and the fact that a rep directed me to them. Susan at Asurion stated that Sprint directing us to them isn't legitimate, seeing that they're trying to get us to pay when Sprint themselves should be the ones to pay. So she transferred me over to Sprint's Complaint Dept.....I had the hold music at first then got a pause and was dumped back into the loop as if I had dialed *2!! AND THERE ARE LEGITIMATE PROBLEMS WITH MY PHONE! I ended up talking to a guy in customer finance (yeah, I'm wondering just as much as you) and he was actually the most informative person I've talked to. He said that when I called two days ago, the rep on the phone put in a ticket and that the manager needed to verify an issue so that I could "get a better model". I'm supposed to be getting a call from Sprint tomorrow about 'this issue'.
But, speaking of problems, I think I jinxed myself with even talking to them because guess what????? My effin KB just went out! SERIOUSLY! WnTF!!!!!!!!!!!!!!! So now, I get to make ANOTHER trip to the store. Oh yeah, sorry I left out the minor detail (insert sarcasm) that I'm already on TP #4.

I will update you all as to what happens.

[TechnoBoy]

Originally Posted by WAH

just called asurion and they told me to basically go **** my mother if i wanna replace my touch pro with anything other than another touch pro.

Maybe I just got lucky idk. We will see if this is a for sure thing tomorrow if it comes.