Asurion replacing TP with TP2 - Page 100

slopokdave · #**991** (**permalink**) 11-04-2009, 03:27 PM

So how many mentions of insurance fraud are there in this thread?

knife · #**992** (**permalink**) 11-04-2009, 04:59 PM

I actually had a damaged phone but had put off calling in the insurance due to being so busy lately. I called and asked and they have sent a refurb TP1 to me (vzw branded). Should be coming in today, hoping ... but not expecting ... a good surprise when I get home.

mdavis735 · #**993** (**permalink**) 11-04-2009, 06:02 PM

how can having 6-7 phones all with the same problem constitute "insurance fraud"?the last 2 new in box lasted less than 2 weeks total?not real sure how this works.i loved the touch pro,but didnt care for exchanging every 2-3 weeks.2 months tops.

DjKringe · #**994** (**permalink**) 11-04-2009, 06:39 PM

anyone had any luck just emailing cs?

smegma · #**995** (**permalink**) 11-04-2009, 11:58 PM

Quote:

Originally Posted by simsingh

so i got a tp1 for a tp1. now i guess ill be calling in and complaining.... any suggestions on what i should say when i call, any magic words? any common complains. please respond quickly guys!

Say the keyboard doesn't work, it's an easy problem to manufacture...

gorelow · #**996** (**permalink**) 11-05-2009, 12:30 PM

Update: Just called sprint a minute ago nov 5th and they said sprint has mandated no more tp2s under any circumstances unless you own a tp2 already.

stuge123 · #**997** (**permalink**) 11-05-2009, 01:32 PM

yeah, they lied 2 u. Sprint does not tell asurion what phones to replace other phones with.

gorelow · #**998** (**permalink**) 11-05-2009, 03:57 PM

i hope youre right. can someone just post on here if they are successful wiht getting a tp2 from now on. i think they are onto our deal

jrpadg · #**999** (**permalink**) 11-05-2009, 05:50 PM

The Resolutions reps at Assurion have assured me that under no circumstances can they give out a different phone than the original as long as thats what they have available. These people are not stupid they can and do read forums. I am sure they know all about this.

#**1000** (**permalink**) 11-05-2009, 08:42 PM

Quote:

Originally Posted by jrpadg

The Resolutions reps at Assurion have assured me that under no circumstances can they give out a different phone than the original as long as thats what they have available. These people are not stupid they can and do read forums. I am sure they know all about this.

That's what I have been thinking about!