Asurion replacing TP with TP2

[ninjowned]

No luck for me, called at 6:00 a.m. pacific. Told the csr that my sprint repair center was replacing tp's with comparable phones, but mine was water damaged (true). She said no, so I said I needed time to decide to do the claim.

Called again at 10:00 a.m. pacific. For this csr I pretended I had done an online order and gotten the touch pro 2 as an option. I asked him if it had gone through. He helped me out, but he said it wasn't giving him any other options other than the TP so I told him I'd keep trying online. He did sound like he was trying ha ha.

I try to do it online, but when I make a claim it asks for me to call in to further verify my account before I even get to phone options.

Anyone have any luck today? I'm thinking of getting a replacement TP through asurion and if it works, good for me, if it ends up having hardware issues again, can I just go through a Sprint repair center even though it's an asurion replacement?

Thanks to all who are keeping us updated!

[shankscomp]

I tried today at 12pm CST, no luck either... I've been trying to decide if I should reflash my phone or just leave it stock. Unfortunately, for the emails, it SUCKS, for customizing tabs, it SUCKS, for using the weather with "my location" it SUCKS.... Even though, the stock rom does kick the crap out of the other's for the battery life!!! SO, what to do???

Guess I'll keep callin... Maybe if I call every day this week, and nothin, maybe I'll just have to send corp a nasty email... Maybe I'll email corp and ask them for the local verizon number and what they recommend for a verizon phone that would be a replacement to my TP!

Good luck to everyone here!
T

[Mike74055]

Have you guys tried do the phone claim website yourself?

I did the online claim and it gave me a Pro2 as my only option.

I did get my phone today. Damn they are fast with shipping!

[ninjowned]

It won't let me past the first screen for phoneclaim. It just tells me to call in. If anyone gets a tp2 using the website today onward... post! I want to use that info when I call in.

[subprime]

I filed my claim on-line at 2pm EST today and only had the option for the TP2. Battery/charging port was bad. I called to speak to them about the claim first but we never got to the point of discussing replacement phones. When I went on-line my claim was already in process.

[Olghb]

I tried Asurion last night and they offered me another Touch Pro. So, I call Sprint and they offered me $120.00 off my bill spreaded out over a 12 month period but, they want me to buy the phone. I will keep trying Asurion to see what happens. Good luck everybody!

[hamagc]

as of 11:19am PST 2/4/2010:

We currently have a HTC 6850 in stock and will send this replacement to you.

[Mike74055]

Originally Posted by hamagc

as of 11:19am PST 2/4/2010:
"We currently have a HTC 6850 in stock and will send this replacement to you."

Man I just barely slipped in then. Sorry to the rest of you guys.

[jetdavdub]

I wonder if it depends on the part of the county you call in?

[sykosoft]

Confirmed TP2 as of 4:00am MST Friday.

This after a repair center 2 days ago, with a new replacement on two phones, already flaking out. Overheating, etc.