Asurion replacing TP with TP2 - Page 109

**zone23** · #1 (**permalink**) 02-02-2010, 01:00 PM

Put in a claim last night at 7:00PM after dropping my TP in the toilet got a brand new TP2 today at 11:30!! RIP TP you will be missed.

#2 (**permalink**) 02-02-2010, 04:19 PM

My NIB TP2 arrived around 2pm.
I went through Asurion, paid the 100.00. Gonna send back this TP and sell the extra stuff( 2 holsters, 2 batteries, 2 chargers, 4 styli). Goodluck to all tryna upgrade on the cheap.

digiblur · #3 (**permalink**) 02-02-2010, 05:07 PM

Confirmed as of this post they are sending TP2's again.

jzjonathan · #4 (**permalink**) 02-02-2010, 07:26 PM

confirmed as well htc7380

Mike74055 · #5 (**permalink**) 02-02-2010, 08:48 PM

Confirmed

"Replacement Model: HTC Touch Pro II new fully kitted CK"

jham0807 · #6 (**permalink**) 02-02-2010, 11:34 PM

I got a great surprise today. My wife lost her mogul so I called Asurion for a replacement. I asked them for a comparable phone instead of the Mogul. We were hoping at best to get a TouchPro. The first rep. told me they only exchange like phones for like phones so I asked to speak with someone else. He said everyone was too busy so I can take the mogul or wait 24 to 48 hours for a call back. I hung up and called back and got a friendlier person. She put me on hold to check if I could get a comparable phone. She came back and said she had good news. She said I could get a TouchPro 2. Should be here on Thursday. She said she was able to help us because my wife has received 6 moguls in the past.

It doesn't hurt to ask. I got my touch pro the same way back in Nov. Now I have my own TouchPro2 arriving tomorrow due to freezing problems. 2 TouchPro2s in one day. My wife does have to pay the 100 dollar deductible. I didn't due to Asurion's warranty.

knexx · #7 (**permalink**) 02-03-2010, 11:55 AM

How long are the warranties that come with Asurion replacements? I have a Touch Pro that I got in March from Asurion and I have the oil slick, over heating, and flaking chrome. Will repairs from Sprint void Asurion's warranty? I've had the keyboard replaced and the front housing will be replaced later this week.

**Dr.8820** · #8 (**permalink**) 02-03-2010, 12:08 PM

Quote:

Originally Posted by knexx

Will repairs from Sprint void Asurion's warranty? I've had the keyboard replaced and the front housing will be replaced later this week.

no, it won't.

**TweetyBear** · #9 (**permalink**) 02-03-2010, 12:09 PM

Quote:

Originally Posted by knexx

How long are the warranties that come with Asurion replacements? I have a Touch Pro that I got in March from Asurion and I have the oil slick, over heating, and flaking chrome. Will repairs from Sprint void Asurion's warranty? I've had the keyboard replaced and the front housing will be replaced later this week.

i think they have a 1 year warranty. not sure bout sprint's repair voiding it or not though. but i dont think keyboard or housing will affect it. as long as esn is still the same which im sure it is. so u should be good

knexx · #10 (**permalink**) 02-03-2010, 01:06 PM

Thanks for the replies. I think my keyboard is going out again so if it does I'm just going to call Asurion instead of taking it to the Sprint store for repairs. I probably wont get a TP from Sprint anyways because when I went the last time the guy tried to sell me a TP2 for 200.