Asurion replacing TP with TP2 - Page 109

soinkster · #**1081** (**permalink**) 11-16-2009, 01:07 PM

this last time I tried the rep was ****y like "im doing you a favor by sending you another pro 1 for free"

soinkster · #**1082** (**permalink**) 11-16-2009, 01:18 PM

he was arrogant since they blocked the other word

#**1083** (**permalink**) 11-16-2009, 01:25 PM

your talking about being bi###y?

soinkster · #**1084** (**permalink**) 11-16-2009, 01:31 PM

no like a male chicken

wtmaxx25 · #**1085** (**permalink**) 11-16-2009, 02:06 PM

Well i recieved my repalcement today it was another touch pro and not to my surprise its a refurb and its was frozen on the green screen, he said he would send me a new comparable repalcement which includes, blackberry curve, black berry tour or a palm treo pro, i said they were not comparable, i do not want another pro.

Then i said , i want to cancel claim because the handset i have now that is broken works better than the refurb i just recieved, i said up grade me to the newer version he said hge cannot, i said ok i am mailing you the package back you just sent.

he said we cannot cancel the claim i will send you another touch pro, i said whatever, i will call you back and waste more time on the phone with you again, he said 3rd times a charm, lol,,,, i said whatever i will be talking to you all again tomorrow. he really erked my nerves with his last comment.

ehanhan · #**1086** (**permalink**) 11-16-2009, 02:07 PM

Quote:

Originally Posted by drakens

Hey guys... just got off the phone w/ asurion. All I had to do is complain about receiving another remanufactured TP. The rep then said "Well, im instructed to offer you a comparable model, in this case, a touch pro 2, is that acceptable?"

There ya have it. They're making it easy.

Must be nice. I was firm and knowledgable and pleasant and all I got was "Treo Pro is an equivalent phone"

wtmaxx25 · #**1087** (**permalink**) 11-16-2009, 02:13 PM

But that is not an equivilant phone, its just touch screen, and it doesnt have a slide out qwerty keyboard.

i was told the touch pro was no longer made and i want a new phone, that is 100 percent same eqiupment he said you will get another "Remanufactured" touch pro, ok remanufactured is not happening i have had too many remans and they had more problems than the original.