Sprint replacing Touch Pro with Touch Pro 2! - Page 267

lazydazed · #**2661** (**permalink**) 01-10-2010, 02:08 PM

Quote:

Originally Posted by eyecannon

I'd love to know as well... my TP is locking up pretty frequently, just hard reset so gonna see how that goes. About 2 months ago I had a pretty bad experience at the Westwood repair place dealing with my wife's TP with dead keyboard and lockups etc. She ended up getting a refurb TP which has been doing ok for now.

we are just SOL in the LA/OC area. ive been to (almost)every store... the only way we're getting tp2s is by quitting sprint and going with t-mobile www.wmdeals.com

blix1337 · #**2662** (**permalink**) 01-10-2010, 02:44 PM

Getting my tp2 on tuesday or wednesday. got it through sprint, not assurion. I brought my tp in and showed them my screen issues about a week ago and he said he'd replace it with a tp. Then i told him i was not really happy with the phone in general and wondering if there was any way of getting a tp2 and he said that would be no issue at all but that they were currently out of stock (because they can only replace tp's w/ refurbed tp2's). So i called every couple of days, and i got lucky today because they have one in stock.

coolguy949 · #**2663** (**permalink**) 01-10-2010, 03:34 PM

One thing I find interesting is that many stores and phone reps are instructing people call Asurion for malfunction/screen/kb issues. Asurion reps and their website tell you to call Sprint with those issues. Wonderful. :\

eyecannon · #**2664** (**permalink**) 01-10-2010, 04:25 PM

Quote:

Originally Posted by lazydazed

we are just SOL in the LA/OC area. ive been to (almost)every store... the only way we're getting tp2s is by quitting sprint and going with t-mobile www.wmdeals.com

If only I didn't have SERO...

shad0w77 · #**2665** (**permalink**) 01-10-2010, 04:56 PM

i have been having problems w/ the keyboard not respnding, so I went to a service center. I told them it happened once before, which it did, and they said they can replace it w/ the same, the pixi, blackberrys etc. So I inquired about the touch pro 2. he said I could get it, but it's on backorder. Then he told me to call sprint and they said they could only replace it w/ a tocuh pro. So I went back to him and he said he will get me the touch pro, and when the tp2 is off backorder, i can get it. gotta call every few days now... can't friggin wait!

mulhiny · #**2666** (**permalink**) 01-10-2010, 05:52 PM

Quote:

Originally Posted by coolguy949

One thing I find interesting is that many stores and phone reps are instructing people call Asurion for malfunction/screen/kb issues. Asurion reps and their website tell you to call Sprint with those issues. Wonderful. :\

This is Sprint trying to pass the buck. Asurion is ONLY for lost or physical damage, nothing else. A malfunction that you didn't cause is Sprint's issue to fix or replace.

coolguy949 · #**2667** (**permalink**) 01-10-2010, 11:35 PM

LOL.... My brother just called Sprint about his overheating TP and they told him to call Asurion. Very interesting...considering I posted that observation earlier today.

lazydazed · #**2668** (**permalink**) 01-11-2010, 12:54 AM

Quote:

Originally Posted by eyecannon

If only I didn't have SERO...

ya if i had that id reconsider waiting out the storm a little longer...

but ive had 2 full service lines with sprint since 2001 and still aint no "primier" member...so i'll wait until tomorrow when retentions calls me back about the tp2.

tdubbs27 · #**2669** (**permalink**) 01-11-2010, 10:39 AM

If you got the phone from Asuiron as a replacement they have a year warranty on their phones. I dumped mine in a lake in July, phone acted up 2 weeks ago, called them, they sent out a refurb. But they were the ones responsible for dealing with my issues, stuck in landscape, buggy software. They are the ones to call if your phone is from them.

**clockcycle** · #**2670** (**permalink**) 01-11-2010, 12:17 PM

Quote:

Originally Posted by eyecannon

If only I didn't have SERO...

Change your plan to Everything 450 and ask for a discount/credit to be placed on your account for part of the extra cost in service because you're inconvenienced to switch phone/service because they don't have a rel placement or any other way to resolve your issue.

You can get $20/m for 24 months to help offset the price. Keep in mind YMMV, be nice and courteous, these are people you're dealing with that work for the company.

For New Years (31st) I flipped my lid, lost my cool, but apologized to the guy from the start, told him I am sorry he's gotta hear it from me that way, but he is representative a company with which I am upset at for their service.

He says, "look I understand your frustration and I am not taking is personally." That he is trying his best to resolve the issue, but they have limits on how far or what they can do.. Especially when something is just not in stock.

That said, while typing this, I gave my local store manager my daily call to check. After 3 weeks calling everyday (not pestering they asked me to make sure to call each day early morning, because it's hit or miss) the manager says to me..."looks like we got lucky"... WOOT! Wednesday afternoon I pick it up.

Dry humping it when I get it comes to mind.... lol

P.S. for being too much of a pest, I lost my unltd shared n&w at 5pm perk and they couldn't put it back, since it doesn't exists (according to them) anymore. For switching from Everything 450 to Everything Plus 500.. But got 6pm nights + $5 reoccurring credit..