Sprint replacing Touch Pro with Touch Pro 2! - Page 265

**Dr.8820** · #**2641** (**permalink**) 01-08-2010, 01:48 PM

Quote:

Originally Posted by JSMZ

in case you forgot how to read.

apparently, you missed the part of try another rep. coming here being pissy with folks trying to help is the reason you're out in the cold and angry. have you try an email, professor?

intel8052 · #**2642** (**permalink**) 01-08-2010, 01:50 PM

Quote:

Originally Posted by Dr.8820

not arguing with you there, but if a person is rude or demanding, they won't be helped.

I agree, and I think he replied to this well enough on his own, though still with an attitude

. I personally am always calm and relaxed when I deal with reps. I figure why get myself worked up? If I do get pissed then I have 2 problems, a broken phone and I am mad. Might as well just brush it off, then I have a broken phone but I'm not angry. I learned that from many years of breaking stuff on my Jeep

Though I do have to say that if I had been dealing with something like that for months and multiple attempts (and paying bills for nothing) I would start getting fed up and probably pretty pissed.

**Dr.8820** · #**2643** (**permalink**) 01-08-2010, 01:52 PM

Quote:

Originally Posted by intel8052

I agree, and I think he replied to this well enough on his own. I personally am always calm and relaxed when I deal with reps. I figure why get myself worked up? If I do get pissed then I have 2 problems, a broken phone and I am mad. Might as well just brush it off, then I have a broken phone but I'm not angry. I learned that from many years of breaking stuff on my Jeep

Though I do have to say that if I had been dealing with something like that for months and multiple attempts (and paying bills for nothing) I would start getting fed up and probably pretty pissed.

i agree, but you are reading what i am from that person. can you imagine what they are like in person? i'm speaking from experience, once a rep puts bad notes on you, you are screwed. at that point, sprint will let you walk than deal with it.

intel8052 · #**2644** (**permalink**) 01-08-2010, 02:06 PM

Quote:

Originally Posted by Dr.8820

i agree, but you are reading what i am from that person. can you imagine what they are like in person? i'm speaking from experience, once a rep puts bad notes on you, you are screwed. at that point, sprint will let you walk than deal with it.

Oh, I know. (I edited my comment a bit after you quoted it, adding a note about still with the attitude). I can say that I tend to be very even tempered.. but if you feed me enough crap I can get pissed as well, so there's a chance that if I was in the same position I would be acting the same way myself. So, like I said, I wont preach.

I do have to say that the continued attitude directed at individuals in this forum is what is making me more prone to siding with Sprint/you on this one. I have made pissed off posts where I sounded like I had a hell of an attitude (on other forums). If I was called out on it I would normally just wander off and relax myself a bit before coming back with a more level head.

Just saying that I completely understand his position and opinion/anger... and I don't blame him.. but at the same time I am less and less inclined to believe that he has been cool, calm, and collected when dealing with reps so far. That is all.

nutzy19 · #**2645** (**permalink**) 01-08-2010, 02:08 PM

All of you angry people in here.. IF YOU HAVE TEP (Total equiptment protection), have a hardware failure (screen,KB,ect) log on to Phoneclaim.com (Asurions web site) , file a claim , pay your 100 deductible, and get a TP2 (otherwise known as a 7380) because they are out of TP1's. End of argument. Stop trying to get Sprint to give you a "FREE" one.

intel8052 · #**2646** (**permalink**) 01-08-2010, 02:24 PM

Quote:

Originally Posted by nutzy19

All of you angry people in here.. IF YOU HAVE TEP (Total equiptment protection), have a hardware failure (screen,KB,ect) log on to Phoneclaim.com (Asurions web site) , file a claim , pay your 100 deductible, and get a TP2 (otherwise known as a 7380) because they are out of TP1's. End of argument. Stop trying to get Sprint to give you a "FREE" one.

Do you know if the deductible went up recently? Or am I on some old plan? Or what? As I mentioned earlier, IIRC I only paid $50 for my TP when I lost my mogul.. Maybe I have a lower deductible since I have a 5 year old plan before smart phones and $100 deductible existed? Or the mogul wasn't considered a "smart phone" so it didn't qualify for the higher deductible?

fishpony · #**2647** (**permalink**) 01-08-2010, 02:41 PM

are TP2's available under advanced exchange yet? I was offered 4 different phones and told them i would wait for the TP2 but still haven't been able to snag one. Any suggestions?

**CaliBoyPhillip** · #**2648** (**permalink**) 01-08-2010, 03:58 PM

Quote:

Originally Posted by fishpony

are TP2's available under advanced exchange yet? I was offered 4 different phones and told them i would wait for the TP2 but still haven't been able to snag one. Any suggestions?

i don't think advance exchange via online claim works anymore as they stopped the service for that, now you are required to go to a local store or call sprint, chances are if you have had 3 replacements in under 6 months they force you to go to a store.

jo1020 · #**2649** (**permalink**) 01-08-2010, 04:00 PM

Quote:

Originally Posted by intel8052

Do you know if the deductible went up recently? Or am I on some old plan? Or what? As I mentioned earlier, IIRC I only paid $50 for my TP when I lost my mogul.. Maybe I have a lower deductible since I have a 5 year old plan before smart phones and $100 deductible existed? Or the mogul wasn't considered a "smart phone" so it didn't qualify for the higher deductible?

Yes the deductible went up to $100.

tryphux · #**2650** (**permalink**) 01-08-2010, 04:05 PM

This is my story... I bought my touch pro early last year. Within a month the keyboard went out, took it to the store, got it replace by a new touch pro, all was good until the screen went dead every time I slided the qwerty out. To make the long story short went to at least 6 touch pros until last month that I took it a tech store only to be offer phones i didnt believe were align with my touch pro, i asked them about the touch pro2 the assistant manager told me that was not a go go and if I wanted i could get it by putting another 300 plus bucks for it. I decline the offer and took in the refurb touch pro. I called sprint the following week. Talked to a rep he transfered me to multi exchange. Multi exchange told me that since I had replace it 6+ times that i needed to take to the repair sprint store. I told him that the store was 15 miles away and that I had a bad experience with the store last time I went. He told he would see what he could do and he would talk to his supervisor and get back to me in 2 days. When i got his called back he told me that his supervisor told him the same thing that i needed to take to a sprint repair store. I was mad but I thank the rep for helping me out. when all seemed lost and I was to lived with touch pro for a little longer. I got a call from sprint asking me if my issue had been resolved i told the rep it hadnt. she politely apologized and said she would see what she could do. After hearing my story and looking at her notes she told me that she said a couple of devices that could replace the touch pro.. and she did mention the touch pro 2. i told her that i would be interested in the tp2 she said she would charge it to my account, but also credit it, so i wouldnt paid for the phone.. so thank you sprint.. i have my confidence back

PS there was a catch. I extended my contract.. but shoot i dont care.. i like sprint service is only customer service i get a little scare.