Sprint replacing Touch Pro with Touch Pro 2! - Page 255

alexandrite_june · #**2541** (**permalink**) 01-04-2010, 07:30 PM

Quote:

Originally Posted by khutty

To my surprise the rep came out with a NIB touch pro2 and said they were replacing my phone. I was in total shock because these types of things just don’t happen to me!

Anyway, I wanted to come back to this thread to share my experience. Good luck and try to remain patient!

Congrats!

enzyme · #**2542** (**permalink**) 01-04-2010, 07:31 PM

So are the people going through Asurian getting the tp2 replaced free of charge? Or through Asurian, one must take the 100 deduct? Online claim is offering the 7380, which is the TP2. Should I hop on it now?

**CaliBoyPhillip** · #**2543** (**permalink**) 01-04-2010, 07:35 PM

Quote:

Originally Posted by enzyme

So are the people going through Asurian getting the tp2 replaced free of charge? Or through Asurian, one must take the 100 deduct? Online claim is offering the 7380, which is the TP2. Should I hop on it now?

It isn't free of charge unless you can get Sprint to offer you credit for the 100$ me though I need to get a lost claim anyways so doesn't bother me, better than paying 350+ for a touch pro 2

alexandrite_june · #**2544** (**permalink**) 01-04-2010, 07:42 PM

Quote:

Originally Posted by enzyme

So are the people going through Asurian getting the tp2 replaced free of charge? Or through Asurian, one must take the 100 deduct? Online claim is offering the 7380, which is the TP2. Should I hop on it now?

You have to go to a ASC store or Sprint Corporate store to get a tp2 free of charge. If you go through Asurian you have to pay $100. So if you want to spend the $100 YES! Hop on it!!! LOL

enzyme · #**2545** (**permalink**) 01-04-2010, 07:56 PM

Quote:

Originally Posted by alexandrite_june

You have to go to a ASC store or Sprint Corporate store to get a tp2 free of charge. If you go through Asurian you have to pay $100. So if you want to spend the $100 YES! Hop on it!!! LOL

I am really considering that actually. I have already went to all the stores that are reasonably close to me with no luck they just want to give me BB, Palms, or Snaps. With gas prices theses days, it might save me stress and time. Time is money. Plus 100 bucks for a 300+ phone is still a good deal.

That and I am still out of contract so I can wait to see what else is coming later this year. Maybe that was a big reason why none of the stores would give me a tp2 as replacement. I was been out of contract and they either offered me sucky replacements or wanted me to upgrade.

alexandrite_june · #**2546** (**permalink**) 01-04-2010, 08:00 PM

Quote:

Originally Posted by enzyme

I am really considering that actually. I have already went to all the stores that are reasonably close to me with no luck they just want to give me BB, Palms, or Snaps. With gas prices theses days, it might save me stress and time. Time is money. Plus 100 bucks for a 300+ phone is still a good deal.

That and I am still out of contract so I can wait to see what else is coming later this year. Maybe that was a big reason why none of the stores would give me a tp2 as replacement. I was been out of contract and they either offered me sucky replacements or wanted me to upgrade.

They tried to give me the bb tour or the treo pro and i told them just fix my phone then then they offered me the tp2. Try telling them to fix it and see what happens.

enzyme · #**2547** (**permalink**) 01-04-2010, 08:17 PM

Actually I did, they offered me those phones, I said those are either not comparable or will force me to change plans. He was like okay we will replace it with the same phone. I agreed, then he said we don't have any here we have to order it, we will call you. I said, so you can't fix it now? then left.

Other places offered me those other phones and some offered to buy back my phone for like $75 credit towards an upgrade. Many of those stores seems not to know what else to say when I tell them the phones they are offering are not comparable.

All in all, if I have to travel 20-40 minutes to each store to plea my case x 8-10 different stores to get one free of charge, I would rather pay 100. I only have so many hours of free time each day to do what I want / need.

jourabchid · #**2548** (**permalink**) 01-04-2010, 08:29 PM

in a previous post i mentioned i got a palm pre as a replacment, i didnt realize i had to change my plan until i went to activate it since im on sero.

I already put the phone in a drop box too, anways, i just canceled my sprint account, they change their terms of serivice and increase a regulatory fee up .20 cents, which allows you to cancel with out paying an ETF.

Just giving you a heads up.

My account has a crazy credit on it, i dont know where from, but does anyone know what will happen canceling and them not receiving my broken phone yet? it was sent out last tuesday. when i called to cancel they said it would be 2/1/10 before its actually shut off..

khalidabuu · #**2549** (**permalink**) 01-05-2010, 02:11 AM

how does the online claim ordeal work.

Imaginos · #**2550** (**permalink**) 01-05-2010, 06:25 AM

Quote:

Originally Posted by khalidabuu

how does the online claim ordeal work.

The Sprint online Advanced Exchange? It doesn't anymore. Decomissioned in early December. Now you have to call a service rep or see one in a store.

The Assurion one is still the same. File the claim online and hope you get a TP2. Chances are you'll just get a refurb since they have plenty.