Sprint replacing Touch Pro with Touch Pro 2!

[ian3047]

The lady in the retail store said call cancellations and say your are getting Verizon because they will not replace the known issue junk that the Touch Pro is as of yet any other way for me. It worked. They "found the bulletin" and gave me my choice including the tp2. No thanks though I went with something else. I have no insurance, just had a relative do the same and bingo got it tonight, no insurance.

[arturoocu12]

heres my situation i went to the store today because my keyboard wasnt working anymore so i took my phone to the sprint store but they couldnt fix it so they told me that they were gonna order me another touch pro :/ im not getting the htc touch pro2 im getting the same one :/

[carmel7744]

Hi all, I'm on my 11th Touch Pro and have the orig ROM. I have been having the usual problems where it runs HOT and freezing up. I have tried several times to get an upgrade to the Touch Pro 2, but it never happens until today. I didn't have to say much except please fix this phone. The rep spoke to a mgr and then she came back and told me they would order me a Touch Pro 2. It should be here on Friday and it's s/b NIB, we will see.

Just got back from my local Sprint store. Handed off my Touch Pro for a tech to evaluate after telling the sales representative what was wrong with it (several cracks and pieces missing in chrome casing, overheating, randomly shutting off and having to soft reset to power it back on). Came back an hour later to be told all the cracks in the casing were my fault, and that the only thing he could do for me was to send the phone off to Asurion (even though I have TEP, which is still confusing me) for a replacement, and that it would cost me $120 in-store or $100 if I did it online.

Now the Touch Pro I currently own is a replacement to my original phone, the Mogul. And I had the Mogul replaced with 3 other defective Moguls before receiving the Touch Pro. I've never been asked to pay anything until today.

So I don't know what's going on. But I do know my contract is up next month, and I refuse to pay a stupid $100 deductible on top of the $7/month TEP insurance plan I've been paying for almost 2 years. I'll switch carriers, get myself a new contract and a new phone that will mostly be better than anything Sprint is currently offering.

Originally Posted by Shoot2ill

Just got back from my local Sprint store. Handed off my Touch Pro for a tech to evaluate after telling the sales representative what was wrong with it (several cracks and pieces missing in chrome casing, overheating, randomly shutting off and having to soft reset to power it back on). Came back an hour later to be told all the cracks in the casing were my fault, and that the only thing he could do for me was to send the phone off to Asurion (even though I have TEP, which is still confusing me) for a replacement, and that it would cost me $120 in-store or $100 if I did it online.

Now the Touch Pro I currently own is a replacement to my original phone, the Mogul. And I had the Mogul replaced with 3 other defective Moguls before receiving the Touch Pro. I've never been asked to pay anything until today.

So I don't know what's going on. But I do know my contract is up next month, and I refuse to pay a stupid $100 deductible on top of the $7/month TEP insurance plan I've been paying for almost 2 years. I'll switch carriers, get myself a new contract and a new phone that will mostly be better than anything Sprint is currently offering.

just try going to another sprint store, its all about the whether or not the service tech you get wants to be stingy or not.

Originally Posted by dEtSoOb

just try going to another sprint store, its all about the whether or not the service tech you get wants to be stingy or not.

Might give that a try. And next time I'll mention the part about switching carriers. Maybe that'll help. Thanks for the advice.

[dumblondewalkin]

Figured I would bump this thread with my story. I made a thread the other day with a more detailed thread, but overall I had a screen problem, a broken vibrator, and it wouldn't connect to my computer. I went in today and I have repair insurance and they told me later in the day that they ordered me a TP2.

Woot!

[tdubbs27]

Got a refurb from asurion a month ago, had same problems as one I just replaced, screen freeze, freeze overnight, freeze on charging, tezt not being sent/not received. Called Asurion, told them my problem. They said they would take care of it and I was thinking oh know not another TP since they were both buggy about a month out. So I said very politely, " I have read up on this problem since this is my 2nd issue and its very common. Is there an alternative phone you can get me into? She immediately said TP2. Sweetness...... If you have insurance and it's not damaged, asurion will replace it within a year warranty for free. yipeeeee

[tdubbs27]

Originally Posted by tdubbs27

Got a refurb from asurion a month ago, had same problems as one I just replaced, screen freeze, freeze overnight, freeze on charging, tezt not being sent/not received. Called Asurion, told them my problem. They said they would take care of it and I was thinking oh know not another TP since they were both buggy about a month out. So I said very politely, " I have read up on this problem since this is my 2nd issue and its very common. Is there an alternative phone you can get me into? She immediately said TP2. Sweetness...... If you have insurance and it's not damaged, asurion will replace it within a year warranty for free. yipeeeee

Got My TP2 Monday, been through 3 Rom's already, It's sick......

My NIB TP2 arrived around 2pm.
I went through Asurion, paid the 100.00. Gonna send back this TP and sell the extra stuff( 2 holsters, 2 batteries, 2 chargers, 4 styli). Goodluck to all tryna upgrade on the cheap.