Sprint replacing Touch Pro with Touch Pro 2! - Page 264

Tach · #1 (**permalink**) 02-18-2010, 12:27 PM

I recently called in due to my screen not displaying correctly (back light would come on but no image) and was offered a TP2 refurb. Unfortunately, as i was talking to the rep it went out of stock.

So while they are replacing TP with TP2s, it all boils down to availability.

tygger · #2 (**permalink**) 02-18-2010, 01:24 PM

Quote:

Originally Posted by Tach

I recently called in due to my screen not displaying correctly (back light would come on but no image) and was offered a TP2 refurb. Unfortunately, as i was talking to the rep it went out of stock.

So while they are replacing TP with TP2s, it all boils down to availability.

So are you getting the TP or did you tell them to hold off until the TP2 comes back in stock?

sumo911 · #3 (**permalink**) 02-18-2010, 12:32 PM

just got off the phone with advanced tech, and my new TP2 will be here tomorrow!

YAYYYYY! SO LONG LOUSY TP!

brainrepairer · #4 (**permalink**) 02-18-2010, 01:41 PM

After calling on & off for last 2 weeks I had a woman tell me yesterday that I need to be carefull calling too often because an eticket is generated each time. If you get too many they are supposed to require you to go to the store to have your phone looked at before replacing and can no longer do it over the phone. I explained I was calling only regarding the same problem each time and had each other tech support tell me to just try calling back and maybe I'll get lucky & TP2 will be available. She told me to be sure to tell them not to generate an eticket so they know to close out without generating one since I'm only calling to check availability of TP2. of course I called today and said that and at the end of the call after finding out it was not available the woman tells me she generated an eticket anyway. So just a word of caution if you're trying to avoid the dreaded 3 hour visit to a Sprint store only to have them not help you. I don't know yet if they will be telling me I have to when it does come to actually replacing my phone, but according to the woman yesterday it is most likely going to be the case.

beathookup · #5 (**permalink**) 02-18-2010, 05:35 PM

I spoke with numerous reps yesterday and since I have had more then 3 replacements I have to go through the store to get a replacement phone. I just cannot bear sitting in another Sprint store for over 2 hours for them to only say my phone checks out fine and they were unable to duplicate the problem. I had a rep create a ticket for me which will show the tech exactly whats wrong with my phone. Anyone take these steps and what was the outcome from having a rep on the phone start and e ticket for an in store replacement.

nasa1303 · #6 (**permalink**) 02-18-2010, 07:54 PM

Quote:

Originally Posted by beathookup

I spoke with numerous reps yesterday and since I have had more then 3 replacements I have to go through the store to get a replacement phone. I just cannot bear sitting in another Sprint store for over 2 hours for them to only say my phone checks out fine and they were unable to duplicate the problem. I had a rep create a ticket for me which will show the tech exactly whats wrong with my phone. Anyone take these steps and what was the outcome from having a rep on the phone start and e ticket for an in store replacement.

i was told over the phone the same thing and was directed to a actual repair center. he made me an e-ticket for the repair center. i couldn't bear spending hours in a store either. I was lucky enough to find a corporate store that has no problems ordering replacements and i was in and out in 5 minutes, no exaggerating. no more than 5 minutes. the first corporate store i went into the douchebag told me that there was no way around getting it looked at in a repair center. It was so "they are not replacing perfectly good phones". i went to the corporate store that upgraded me last year from my mogul to my touch pro and had no problems getting the touch pro 2 upgrade once he found out i had three refurbs in a few weeks period. i got it today and i am in heaven. the screen size is almost enough to give you a hard on after using the small touch pro screen for a year.

nasa1303 · #7 (**permalink**) 02-18-2010, 09:21 PM

just look at the difference in the size of the screen. i cut out a sheet of paper to match my touch pro screen size before i took it in to pick up the tp2. major difference

docnas · #8 (**permalink**) 02-19-2010, 01:34 PM

i also had a package of .8 pounds it was the TP2 with just a battery and nothing else included ( no charger ,no data cable ,no books ,no cd ,etc etc)

lysolflow · #9 (**permalink**) 02-19-2010, 04:52 PM

been awhile since i been in here...

my girlfriend completely shattered my touch pro...

but i did some reading and hadnt found too many success stories of people gettin TP2s thru Assurion...

is this possible?

it seem like this question has been answered a hundred times... but i just cant find it...

mastahc411 · #10 (**permalink**) 02-19-2010, 05:05 PM

Quote:

Originally Posted by lysolflow

been awhile since i been in here...

my girlfriend completely shattered my touch pro...

but i did some reading and hadnt found too many success stories of people gettin TP2s thru Assurion...

is this possible?

it seem like this question has been answered a hundred times... but i just cant find it...

Asurion makes it easier to get a TP2 than Sprint. You dont even have to talk to anybody. Go to phoneclaim.com. Fill out the forms and it will tell you that the replacement is a 7XXX (i dont remember the exact number). Thats a refurb TP2