Sprint replacing Touch Pro with Touch Pro 2!

[WorldWide]

I was offered the 7380 as well. I tried to fight it Doc, but i've had it with my bleeding, freezing screen.

[JSMZ]

so, as per a nice man in executive services (who i wont name, but is out of office until next tuesday now), I took the phone to the store. i get there & they tell me they will order me the best comparable model, the touch pro 2 BUT it will be 2 - 3 MONTHS until it is in. so they said they will fix my touch pro, until then. Two hours later they tell me that they cant fix it (i cannot make or recieve calls or texts) and hand me back the BROKEN PHONE! THEN tried to get me to spend another $500 on a phone. so, another 2 - 3 months of paying for service i cannot use. JUST FLIPPIN GREAT.

this is pathetic.

how this company stays in business is beyond me. FYI this is the corporate repair center on O street, Lincoln NE.

[threev]

Brought my phone into a Sprint store and didn't even have to try to make up a reason why I needed a new phone to replace my TP. He said they were allowed to replace them with a BB or Pre just by asking for it. I was visiting family at the time and assumed they would replace it in store, but he said it had to be shipped (I took a Pre by the way). I wasn't going to be in town by the time it got there so he told me to call Sprint and they'd do it no questions asked since the TP is such a replaced phone. The person helping me on the phone didn't know of such rules of a free replacement just for asking so I had to complain about a laggy screen, battery getting hot, etc. and she was finally able to send me a refurbed Pre. Took a bit of effort though and she had to talk to someone twice about it.

The Pre is so vastly superior to the TP and the webOS is a revolution as compared to WM. I can't even believe I had the TP or debated a TP2 at all. I will not go back to WM ever I bet. Android if anything else. The Pre is a great product and I would believe my refurbed phone were new if i didn't know it wasn't.

[Dr.8820]

Originally Posted by worldwide

I was offered the 7380 as well. I tried to fight it Doc, but i've had it with my bleeding, freezing screen.

lmao, i'm not mad at ya! if i had to pay for a tp2, i'd still be rocking my overheating tp!

[coolguy949]

Originally Posted by Perasite

Just filed an Asurion claim due to my TP keyboard no longer working. I took it in to a Sprint store and the tech attempted to fix it but said it was unfixable and I could either file a warranty claim with HTC or file with Asurion. I checked what Asurion would send me, and it was the TP2, so I went that route. TP2 will arrive at my place tomorrow.

I have the same problem. What reason are you putting on the website? I chose keypad issue and it told me to talk to Sprint because it's a device malfunction.

[j_dawg]

Brought my TP with a broken keyboard into a corporate-run Sprint Store tonight, after an hour they came out with a NIB Touch Pro 2. I saw a guy with a new TP2 box leaving the store as I came in, so I knew my chances were good right off the tab.

I've had issues with websites freezing and other things, but when I went to the ASC all they did was reset the phone for me - didn't even offer me an option from the list.

Sweet! So much better than the TP!

[intel8052]

So went to try and get a TP2 today from a local store and failed First went to my local shop and the people were hugely helpful. Still love that store. There were new people working there but same great service. They gave me the normal run around "well we need to replace this but we cant give you teh same phone, we can give you the pre, a BB curve, a snap, etc". I countered with "well I need WM since I have a number of apps that I bought for it and I email quite a bit for work so I need the full size physical keyboard... what about the... ummm, uhhhh, what's the name? oh, touch pro 2?".

Once I said that the other guy who was working chimed in and said that he used to work at the regional store. and that they should be able to exchange the TP for TP2 there. I thanked them and went on my way. I drove myself up to the regional store and they asked what problems I was having. I showed them my screen issue, and told them about the periodic locking up while charging and keypad LEDs not turning off problems I have. The guy who I talked to noted the screen and nothing else. The screen was replaced for free, and when I asked if they found out what was causing the other problems they said "well you never told us about those". ARGH!!!!! So they told me they could do a hard reset for me to try and fix that. I told them that Myself and a sprint store already did hard resets with no luck. At this point the rep went to talk to the manager, and came back saying that if they saw the phone fail they would swap it out for a TP2.... Same s*** I got in VA. How am I supposed to show them a damn error that only happens once in a while, while I am charging the phone? They said I could leave the phone with them for the night, but hell, there's no guarentee it will fail tonight.

Now knowing my luck it will crash tonight.

</rant>

[pimpr87d]

so they dont have any more TP because i went to sprint store today for a repair and said the couldnt fix my TP and they said they where ordering me a new phone but didnt say anything about giving me a TP2 or giving me another phone???

[sc00b4s7eve]

I think that this thread is a contributing factor to the fact that MANY of us cannot get our phones swapped. -My 2¢

[piedra92]

I guess the replacement experience is based on where you live. I went in to my local repair center to point out that the plastic piece that covers the 4 buttons (home, phone, etc) was warped and that I had to make sure that I pushed down hard to ensure contact. The rep told me they would probably have to replace the phone as they don't have parts to fix these phones. I asked what they would replace it with and she said a TP2. I said fine and left. One hour later I received a NIB TP2. I live in RI and this is a corporate repair center so I guess I got lucky.