Sprint replacing Touch Pro with Touch Pro 2! - Page 268

melvis1972 · #1 (**permalink**) 02-24-2010, 02:47 AM

Well with all the crazy stuff going on with the TP to TP2 I was wonder what to do with my TP, being the keyboard stopped working too. So I looked at an online claim but it said I would get another TP, I didn't want that so I reflashed my back to the stock rom and took it to a store to see what would happen. Dropped it off came back in 45mins and was told it could not be fixed and would have to be replaced, rep told me I could get a TP but said that would be a bad idea and then told me I could have a TP2 but would have to order it. Well that was on thursday nite and I got my TP2 on monday afternoon that was sent to the house. Just wanted to share my story with all thats been going on with this mess.

Imaginos · #2 (**permalink**) 02-24-2010, 07:01 AM

I just got my 2nd TP2.

Was to go snowboarding with my brother two weeks ago and he wasn't answering my phone calls to set meeting time/place. Got him online via IM and he tells me his TP died. Oh noes! I told him to pull the battery and bring it to snowboarding. I have a spare TP I activated on his # (I am account manager), installed myphone and brought that with me. Turns out his screen died and the vibrator sounds like a dying cow. Sweet. I took his dead phone and gave him my spare. He popped in his sd card, signed into myphone and restored his contacts and txts. Life is good for him. I waited for Monday to see what I can do with this brick.
Looked it over, still great shape. No obvious physical damage - no moisture. Used myMobilier to see if it was ok. It was, so I activated it on my # and then it was repair store, harch.

The local repair guys told me they can't fix it and wanted to put me on a new phone. They offered me a Pre, a Treo, a BB, a Snap. Oh oh. Told them I really love the TP and would prefer to just get another. No can do was the initial response. Then a repair tech offered me a refurb that they had but also started to steer me to the TP2. I let him roll with his pitch that the TP2 is better and what can I say? I gave in and took one. They pulled out a NIB and activated it for me. I was pretty happy. (except for the stock rom on it of course!)

Down to one last spare TP though. Time to carry that one til it fails too!

typo lad · #3 (**permalink**) 02-24-2010, 11:46 AM

My TP has been getting really, really hot lately, to the point of my noticing it through my pockets. Was able to arrange an advanced exchange for it, and the woman even asked "Now, are you looking for a different model..?" I told her I would take whatever. She put me on hold and said there was a TP coming my way.

Here's hoping it's really a TP2, but ah well.

typo lad · #4 (**permalink**) 03-01-2010, 12:10 PM

Quote:

Originally Posted by typo lad

My TP has been getting really, really hot lately, to the point of my noticing it through my pockets. Was able to arrange an advanced exchange for it, and the woman even asked "Now, are you looking for a different model..?" I told her I would take whatever. She put me on hold and said there was a TP coming my way.

Here's hoping it's really a TP2, but ah well.

Turns out the return was never set up! Dropped it at a Sprint store Thursday before the storm hit. They said it was the battery. I called back today and said I had the same issue with multiple batteries. They are testing now.

talz13 · #5 (**permalink**) 03-01-2010, 04:36 PM

I just got an email from sprint today offering to add TEP on my account (even though I haven't had it with this phone in over a year), so I think I will!

samaritrey · #6 (**permalink**) 03-01-2010, 06:13 PM

Quote:

Originally Posted by talz13

I just got an email from sprint today offering to add TEP on my account (even though I haven't had it with this phone in over a year), so I think I will!

very good idea i would never have a smart phone of any kind without it. these dam things are so expensive if you drop it or it overheats.

beathookup · #7 (**permalink**) 02-26-2010, 01:09 PM

So after many calls to CS had them create an eticket for me with the hopes of an easy transaction and I'm glad I did went into my local Sprint store where I have gotten no help in the past, but things were different. I was the only customer in the store my name was on the board for service when I got there by setting up an appointment. Spoke to one rep who took my phone and information gave it to the tech and within 15 minuets was called and told they were ordering my a BNIB Touch Pro 2 that will be available for pickup on Monday. Asked the rep what I needed to bring in and she said just the phone. Cannot wait to swap out my phone, if anyone has not had success in the past I would say to try again.

sah0724 · #8 (**permalink**) 02-26-2010, 03:28 PM

My phone is beginning to fail me, the screen goes black at times and then turns back on, also the slider is bending a little to the right when I close it. I have no insurance and sprint won't help me out, they want me to upgrade my phone and sign a new contract.

iredline5 · #9 (**permalink**) 02-26-2010, 03:32 PM

Quote:

Originally Posted by sah0724

My phone is beginning to fail me, the screen goes black at times and then turns back on, also the slider is bending a little to the right when I close it. I have no insurance and sprint won't help me out, they want me to upgrade my phone and sign a new contract.

Thats why you need to have insurance on these phones. How long have you have the phone active on your acc? and are you the original owner?

sah0724 · #10 (**permalink**) 02-26-2010, 04:57 PM

Quote:

Originally Posted by iredline5

Thats why you need to have insurance on these phones. How long have you have the phone active on your acc? and are you the original owner?

Yes, I'm the orginal owner, got the phone new in 2009 (march) and no TEP. I'm gonna renew my contract and just get a better phone, sell this phone off. My contract expired july 09