Sprint replacing Touch Pro with Touch Pro 2!

eyecannon · #1 (**permalink**) 01-10-2010, 05:10 AM

Quote:

Originally Posted by internetaffairs

Anyone that has luck in the LOS ANGELES and surrounding area..could you please PM me and tell me where?

this is so frustrating.

I'd love to know as well... my TP is locking up pretty frequently, just hard reset so gonna see how that goes. About 2 months ago I had a pretty bad experience at the Westwood repair place dealing with my wife's TP with dead keyboard and lockups etc. She ended up getting a refurb TP which has been doing ok for now.

lazydazed · #2 (**permalink**) 01-10-2010, 02:08 PM

Quote:

Originally Posted by eyecannon

I'd love to know as well... my TP is locking up pretty frequently, just hard reset so gonna see how that goes. About 2 months ago I had a pretty bad experience at the Westwood repair place dealing with my wife's TP with dead keyboard and lockups etc. She ended up getting a refurb TP which has been doing ok for now.

we are just SOL in the LA/OC area. ive been to (almost)every store... the only way we're getting tp2s is by quitting sprint and going with t-mobile www.wmdeals.com

eyecannon · #3 (**permalink**) 01-10-2010, 04:25 PM

Quote:

Originally Posted by lazydazed

we are just SOL in the LA/OC area. ive been to (almost)every store... the only way we're getting tp2s is by quitting sprint and going with t-mobile www.wmdeals.com

If only I didn't have SERO...

shad0w77 · #4 (**permalink**) 01-10-2010, 04:56 PM

i have been having problems w/ the keyboard not respnding, so I went to a service center. I told them it happened once before, which it did, and they said they can replace it w/ the same, the pixi, blackberrys etc. So I inquired about the touch pro 2. he said I could get it, but it's on backorder. Then he told me to call sprint and they said they could only replace it w/ a tocuh pro. So I went back to him and he said he will get me the touch pro, and when the tp2 is off backorder, i can get it. gotta call every few days now... can't friggin wait!

lazydazed · #5 (**permalink**) 01-11-2010, 12:54 AM

Quote:

Originally Posted by eyecannon

If only I didn't have SERO...

ya if i had that id reconsider waiting out the storm a little longer...

but ive had 2 full service lines with sprint since 2001 and still aint no "primier" member...so i'll wait until tomorrow when retentions calls me back about the tp2.

**clockcycle** · #6 (**permalink**) 01-11-2010, 12:17 PM

Quote:

Originally Posted by eyecannon

If only I didn't have SERO...

Change your plan to Everything 450 and ask for a discount/credit to be placed on your account for part of the extra cost in service because you're inconvenienced to switch phone/service because they don't have a rel placement or any other way to resolve your issue.

You can get $20/m for 24 months to help offset the price. Keep in mind YMMV, be nice and courteous, these are people you're dealing with that work for the company.

For New Years (31st) I flipped my lid, lost my cool, but apologized to the guy from the start, told him I am sorry he's gotta hear it from me that way, but he is representative a company with which I am upset at for their service.

He says, "look I understand your frustration and I am not taking is personally." That he is trying his best to resolve the issue, but they have limits on how far or what they can do.. Especially when something is just not in stock.

That said, while typing this, I gave my local store manager my daily call to check. After 3 weeks calling everyday (not pestering they asked me to make sure to call each day early morning, because it's hit or miss) the manager says to me..."looks like we got lucky"... WOOT! Wednesday afternoon I pick it up.

Dry humping it when I get it comes to mind.... lol

P.S. for being too much of a pest, I lost my unltd shared n&w at 5pm perk and they couldn't put it back, since it doesn't exists (according to them) anymore. For switching from Everything 450 to Everything Plus 500.. But got 6pm nights + $5 reoccurring credit..

shad0w77 · #7 (**permalink**) 01-11-2010, 12:51 PM

anyone know why a corporate store wont replace it w/ anything but a TP but the smaller stores will (but they are all backordered)?

**clockcycle** · #8 (**permalink**) 01-11-2010, 03:35 PM

Quote:

Originally Posted by shad0w77

anyone know why a corporate store wont replace it w/ anything but a TP but the smaller stores will (but they are all backordered)?

My dealings have been only with Corporate stores. It's hit or miss, they can't offer you a replacement for something that their system doesn't show as being an offer, regardless of which type of store you go it..

shad0w77 · #9 (**permalink**) 01-11-2010, 04:35 PM

Quote:

Originally Posted by clockcycle

My dealings have been only with Corporate stores. It's hit or miss, they can't offer you a replacement for something that their system doesn't show as being an offer, regardless of which type of store you go it..

they told me the ONLY phone it can be replaced with is a Touch pro. Meanwhile, the smaller authorized repair center listed off like 5 phones....