Sprint replacing Touch Pro with Touch Pro 2!

[lazydazed]

Originally Posted by alexandrite_june

Have you tried emailing Jerry about this? Lol at this point it really couldnt do any harm!

who is this "Jerry" and what is his email?

[Dr.8820]

Originally Posted by lazydazed

call sprint!!! there is only 1 dept other than advance tech and they are authorized to replace phones just so long as you havent had more than 2 replacements in a year...they were going to get me a tp2 but ive had way too many exchanges which then makes it up to the stores discression

that's what i was told also. but i had tech support note my account and then went to the store. i got my tp2 24 hrs. later.

[coolguy949]

Originally Posted by lazydazed

call sprint!!! there is only 1 dept other than advance tech and they are authorized to replace phones just so long as you havent had more than 2 replacements in a year...they were going to get me a tp2 but ive had way too many exchanges which then makes it up to the stores discression

Well, I'm not sure if it makes a difference. My first (and only) replacement was basically a Best Buy exchange. I had to go through the same process as any other product they sell. I don't think it even registered in Sprint's system unless they count the ESIN change as a replacement.

[coolguy949]

Also, do I tell advanced tech anything to attempt to get a TP2? Or will they offer me a TP2 without asking?

[coolguy949]

Originally Posted by alex jb

If you've only had one replacement, it sounds unlikely that you will get a free upgrade with advanced tech support.
if you have insurance, start the claim process, go as far as the page that tells you what replacement you are getting and if it says HTC 7380 jump on it, that's the TP2.
If it's HTC 6850 (TP) it will be a refurb and I'd be unsre about the reliability of a re-furb, seems like most of them have been through many customers hands and are all a bit weary now.

If it is a refutb TP or something else inferior, save your $100 deductable and go back to plan A, go into the store to see what you can get.

When you say claim process, is it the self service tool on sprint.com? If so, this message comes up:

Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

• All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.
• Corporate-liable customers also have the option of getting phone repair support by contacting Care.
  • Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.
  • Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.

To learn more about Sprint Phone Repair and Protection services, visit Sprint.com/support .

[internetaffairs]

phoneclaim.com/sprint


and when yall get your tp2s from asurion, can you guys post whether it is NIB or refurbed?

[sah0724]

I have a crack in my phone and no service center wants to touch it, they say I gotta pay 100 deductible to receive a refurb.

[CaliBoyPhillip]

Originally Posted by internetaffairs

phoneclaim.com/sprint


and when yall get your tp2s from asurion, can you guys post whether it is NIB or refurbed?

Hey I'm due to get a TP2 from an insurance Claim i will be posting pretty soon tomorrow if its NIB or Refurbished! I might just PM you to avoid making this thread bigger.

Originally Posted by sah0724

I have a crack in my phone and no service center wants to touch it, they say I gotta pay 100 deductible to receive a refurb.

If i was you take you're chances and file a Claim via http://phoneclaim.com/

Maybe You will get a tp2 if lucky? much better than paying for a refurb tp.

[khutty]

I ran into this thread in October when it started. I was on my 2nd touch pro and had legitimate issues (heat, constantly resetting) in November, took it in to my local store and they ordered me a refurb touch pro. Obviously I was hoping for the touch pro2, but was happy to have a working phone again.

New Year’s eve my phone began to crawl and then literally died, screen was completely unresponsive. I was out of town and went to the nearest sprint store the next morning. After explaining what happened I got the “We can order you a replacement if it cannot be fixed” line. I was calm and polite the entire time because I REALLY just wanted my phone to be repaired so I would have a phone before traveling back home. To my surprise the rep came out with a NIB touch pro2 and said they were replacing my phone. I was in total shock because these types of things just don’t happen to me!

Anyway, I wanted to come back to this thread to share my experience. Good luck and try to remain patient!

[coolguy949]

It looks like because my keyboard is bad using phoneclaim.com wont work since it's considered a device "malfunction".

Will they deny it if I push it through anyways?