Sprint replacing Touch Pro with Touch Pro 2!

[alexandrite_june]

Originally Posted by Dr.8820

i've got you now soldier, congrats!

Thanks! I was sooo excited when he told me I could get the tp2! The tech seemed like he was more excited than I was!

[alexandrite_june]

Originally Posted by kaeslumz

lmao..thats effin funny...they told me that they had to order a new part for my phone and i should bring it back in for repair tue..

los angeles, ca repair store

should i call sprint and try to get it swapped out, i have tep also ? its obviously a software issue..my screen is stuck in landscape mode, never get service, phone randomly resets, text messages just disappear..im so frustrated with this phone!

I tried calling sprint and all they could do over the phone was a hard reset or sent me back to the repair store. Good luck though!

[alexandrite_june]

Originally Posted by HB

There is no gray area here. The right thing to do and the policy is to return the TP back to Asurion. What you do is up to you. A tagged lost phone cant be activated unless the tag comes off...you can get the phone and send it back if that is what you want to do.

True! My mom lost her phone and she found it after she recieved her replacement phone and she took it to the sprint store and they took the lock off and let her activate the phone on another line we already had!

[alexandrite_june]

Originally Posted by lazydazed

sooooo when this thread all started i was on TP number 4 since then im now on TP number 10... keyboard issues on 3 and freezing and screen issues on the other 3... congrats to all u who did get a tp2! But i think i just hit the boiling point with Sprint CS or lack there of. when the MR came out my ASC store proudly flashed my phone for me...however the task manager doesnt close Opera, or even recognise that its open, killer battery drainer. along with the abundance of dropped calls that i have now, missing timestamps on text messages, wrong year on texts...etc. etc. etc.

i finally lost it at my store, FULL of people, after being told that the snap, treo pro and curve are the only phones that are "comperable". and that they WILL NOT "upgrade" me to any phone out that has a VGA screen. I started yelling at this 19 y.o. asst store mgr. that i spent full price on their most expensive phone, and it has NEVER lasted 1 whole month and will never work properly thanks to software issues. he rudely told me off, i politely reported him to our worthless 800# and now i will do what i shouldve done to begin with... www.wmdeals.com and get my free tp2 and $100 for turning my crap tp1 back in... Thank you T-Mobile and F-U Sprint...

Have you tried emailing Jerry about this? Lol at this point it really couldnt do any harm!

[coolguy949]

OK guys. I have followed this thread for a bit but I just want to make sure I have the latest info since I havent read the whole 250 pages of it. The keyboard on my TP1 just died. I've had it since Oct 08 when the phone came out. Using the on screen keyboard as my only input method really sucks.

Anyhow, which method has the highest probability of getting a TP2? From what I read calling Assurion is not the way to do this.

I had the phone replaced once already for a DOA earpiece. But I handled that through best buy the same day I got it. We didn't test it until it was already activated. Thus, I needed a swap in the Sprint system.

Your advice is greatly appreciated. This is great. Thanks guys!

[Dr.8820]

Originally Posted by coolguy949

I've had it since Oct 08 when the phone came out.

you're on your 1st phone? you might get lucky with the right rep, but most of these exchanges are happening with people who have had multiple replacements. good luck soldier.

[alex jb]

If you've only had one replacement, it sounds unlikely that you will get a free upgrade with advanced tech support.
if you have insurance, start the claim process, go as far as the page that tells you what replacement you are getting and if it says HTC 7380 jump on it, that's the TP2.
If it's HTC 6850 (TP) it will be a refurb and I'd be unsre about the reliability of a re-furb, seems like most of them have been through many customers hands and are all a bit weary now.

If it is a refutb TP or something else inferior, save your $100 deductable and go back to plan A, go into the store to see what you can get.

[alex jb]

I just got the call from home, my wife just opened the fedex packet to confirm my NIB TP2 is waiting at home for me!

[Bizarre179]

Originally Posted by alex jb

If you've only had one replacement, it sounds unlikely that you will get a free upgrade with advanced tech support.
if you have insurance, start the claim process, go as far as the page that tells you what replacement you are getting and if it says HTC 7380 jump on it, that's the TP2.
If it's HTC 6850 (TP) it will be a refurb and I'd be unsre about the reliability of a re-furb, seems like most of them have been through many customers hands and are all a bit weary now.

If it is a refutb TP or something else inferior, save your $100 deductable and go back to plan A, go into the store to see what you can get.

Thank you so much for the advice! I just went online to make a claim and they gave the the option of the 7380! So i should be expecting that in a couple days.

The best part is, I bought the TP1 for $20 used! I love Asurion...

[lazydazed]

Originally Posted by Dr.8820

you're on your 1st phone? you might get lucky with the right rep, but most of these exchanges are happening with people who have had multiple replacements. good luck soldier.

call sprint!!! there is only 1 dept other than advance tech and they are authorized to replace phones just so long as you havent had more than 2 replacements in a year...they were going to get me a tp2 but ive had way too many exchanges which then makes it up to the stores discression