[coolguy949]

Originally Posted by alex jb

If you've only had one replacement, it sounds unlikely that you will get a free upgrade with advanced tech support.
if you have insurance, start the claim process, go as far as the page that tells you what replacement you are getting and if it says HTC 7380 jump on it, that's the TP2.
If it's HTC 6850 (TP) it will be a refurb and I'd be unsre about the reliability of a re-furb, seems like most of them have been through many customers hands and are all a bit weary now.

If it is a refutb TP or something else inferior, save your $100 deductable and go back to plan A, go into the store to see what you can get.

When you say claim process, is it the self service tool on sprint.com? If so, this message comes up:

Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

• All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.
• Corporate-liable customers also have the option of getting phone repair support by contacting Care.
  • Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.
  • Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.

To learn more about Sprint Phone Repair and Protection services, visit Sprint.com/support .