Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

if you do go in to a store, do not act like you want a tp2. act like you want a tp. then, you'll be offered a tp2. that's the key. i don't want to sound like a broken record, but i stated last week that every situation is different and not everyone would be able to do this. plus, i'm sure sprint is on to this thread by now. but again, cs or the store can make this happen but it is up to them. so, my advice is remain calm, and do not try to make a rep upgrade you. even if you get another tp, that's part of the game. i had 9 before i was offered a tp2.

[hellraiser_osu]

Well for what its worth, my Touch Pro 2 replacement for my Touch Pro was ordered on Monday and came in Tuesday.. So had it for a few days now. I guess I just lucked out as the guy was really nice and gave me a selection that included a TPro2. Wasn't looking to replace it with another phone as I wanted a Tpro again but if they are going to offer I'm not going to turn it down.

Oh this was at a corp repair center.

[Mr.Gadget]

Originally Posted by hellraiser_osu

Well for what its worth, my Touch Pro 2 replacement for my Touch Pro was ordered on Monday and came in Tuesday.. So had it for a few days now. I guess I just lucked out as the guy was really nice and gave me a selection that included a TPro2. Wasn't looking to replace it with another phone as I wanted a Tpro again but if they are going to offer I'm not going to turn it down.

Oh this was at a corp repair center.

...and what do you think? Worth the swap?

[hellraiser_osu]

Originally Posted by Mr.Gadget

...and what do you think? Worth the swap?

For free.. of course! But in all reality since I didn't have any problems before with my Tpro until recently, I don't know if I woulda paid for an upgrade myself.. The screen's nice and big though and it doesnt' get ultra hot anymore. The battery life is also very nice now and i use direct push all day whereas i couldn't with the tpro. The keyboard's definitely an improvement over the Tpro..

Now is it $350 improvement over the Tpro ? Borderline for me.. Like I said I didn't have any issues until recently.

I'm really saving myself for the HD2 if it ever comes to Sprint

[radar369]

EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
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Status
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People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
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Phone Condition
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If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
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4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are!

[Dr.8820]

good job radar! after my last post, i was leaving it alone because some folks aren't reading the thread, they're just coming to the end and asking the same questions.

[radar369]

Originally Posted by Dr.8820

good job radar! after my last post, i was leaving it alone because some folks aren't reading the thread, they're just coming to the end and asking the same questions.

EXACTLY! Its kindah childish because people look at the title and probably.....see how many pages there is.............and just go right to the last page, read all those post on the last page and post from there! There is a lot of valuable information in these threads (especially in this one) but people are too lazy to read through at least some of it! I see you have responded to at least 5 questions posted on this thread with the same answer because of something that was already asked or already stated......gets annoying after a while! I just hope I can help a lot of people by posting that! When I found this discussion there were already like.....40something pages and looking at the title I read like......all 40something pages to get my fill-in on whats happening and the progress on the situation!

When I got my TP2 I was gonna say goodbye to this thread! As many people that has helped me on this site I try to help back as much as possible!

[aman1127]

I agree, but there are 146 pages of posts as of mine and some things though you read it you need to try. I didnt mention any list and stated i need a slider phone. Those reps dont know anything given she offered me a Treo pro, Intrepid, BB and a WM stardard phone (I forgot but i remember that it had no touch). Maybe there needs to be a sticky like:

Points to keep in mind:

1. If you are on your 1st handset still, dont even bother.
2. Do not contact Customer Service because they will not and can not give you the TP2
3. When you go to a store (mainly a authorized repair center), do not mention what you read or even anything you know. Go in asking for the same phone and dont budge
4. Be nice!
5. As mentioned in step 3, do not mention any research you have done, and site you saw it on etc...
6. As we all know the downfalls of the phone and if you are going to fib a little, make sure its things that are consistent with what is universally known (experienced 1st hand, not known by just reading) such as poor battery life, overheating, faulty keyboard. In other words, things that they cant fix by reflashing the phone.
7. Be nice
8. And finally, share your experience with us so we can all read about as many instances as possible

[Dr.8820]

Originally Posted by radar369

EXACTLY! Its kindah childish because people look at the title and probably.....see how many pages there is.............and just go right to the last page, read all those post on the last page and post from there! There is a lot of valuable information in these threads (especially in this one) but people are too lazy to read through at least some of it! I see you have responded to at least 5 questions posted on this thread with the same answer because of something that was already asked or already stated......gets annoying after a while! I just hope I can help a lot of people by posting that! When I found this discussion there were already like.....40something pages and looking at the title I read like......all 40something pages to get my fill-in on whats happening and the progress on the situation!

When I got my TP2 I was gonna say goodbye to this thread! As many people that has helped me on this site I try to help back as much as possible!

big ol plus one. i'm trying to help also because a week ago today, i had just picked up my bnib tp2 from the sprint store! i got it by reading the ENTIRE thread, not just the last page!

Originally Posted by aman1127

Points to keep in mind:


2. Do not contact Customer Service because they will not and can not give you the TP2

i agree with everything except this, as this was how i got mine. called tech support 10/28 and they sent me to a repair center, repair center ordered and i got it 10/29. but what people have to realize is that this WILL NOT work for everyone. as radar stated, keep trying different stores or *2 reps. the tech told me sprint was doing this, so remain calm and it'll happen.

[radar369]

Originally Posted by Dr.8820

big ol plus one. i'm trying to help also because a week ago today, i had just picked up my bnib tp2 from the sprint store! i got it by reading the ENTIRE thread, not just the last page!

Just got mines Monday (11-02-2009)!

Originally Posted by aman1127

8. And finally, share your experience with us so we can all read about as many instances as possible

EXACTLY! That's why people need to read at least about 10 pages back and not just the last page! A lot of people saw this thread and went to the sprint store just to see if it worked......and for some of those people it did! Some people had it a little different......and they post their experience! That's really what people need to be reading to get any help out of this!

Originally Posted by aman1127

4. Be nice!........................................7. Be nice

RMAOL!