Sprint replacing Touch Pro with Touch Pro 2!

[saiyanz]

I've had my TP for almost a year now and just recently built up the courage to flash MightyRom onto my phone. But, just recently my TP has been acting up much like how a lot of the people here have been describing it (glitchy keyboard, freezes when trying to answer calls, overheat, chrome edges etc). I was thinking about going to the repair center to have them look at my phone. Would it be an issue if I go to them with a flashed phone and that it has almost been over a year since I got my phone?

[MrPants20]

I've been following this thread since the beginning. I'm on my 4th TP1. What finally got the ball rolling in the right direction was a 40 min battle on the phone (some assertiveness, not rudeness) with Tech Support after calling *2. They were very reluctant initially but agreed on the TP2. But, even then, all they did was note my account to order me a TP2 if my phone couldn't be fixed IN STORE. Took it into the store and they said they can't fix it but ALSO can't order a TP2!

So called tech support when I got home. Explained to them what happened and she said, that it is not true that corporate stores can not order TP2's. So she puts me on hold and calls my store. Comes back a few minutes later and says she had the manager put an order in for me.

I asked for a confirmation number and she was unable to give me one since it was the store manager that processed the order. So I called the store and the guy on the phone said they were unable to access the order info. But said he's guessing I should get it on Wed.... We'll see what happens but it sounds like I got FINALLY got one.

I'll believe it when its in my hands

[geodude8888]

Tried echat to track my order. They could not find it.

Called Tech Support and got my tracking number for a my Touch Pro 2 that they are sending. Looks like a refribed unit. No issues with that as long as it works.

Funny thing while on hold with Tech Support to get my tracking number, I got an email from Sprint with the information.

[The Coach]

No love for me. After spending 2 hours in the store waiting on them to "fix" my phone (no internet, problem with the hardware, they say, worked just fine until yesterday), they came back and said that they had ordered me a refurb Pro1 that would be here middle of next week. Called customer service to let them know that I need to have a phone for work and the only thing they would offer is for me to hope that someone doesn't pick theirs up from a service center that's on the other side of DFW and then I could go there and get, you guessed it, another Pro1.

[izackary]

It MAY help to go into a sales-only store (non-repair center) and play dumb. It's been said that if it can't be repaired in-store, they'll get you a new something else. If the store hasn't got the capability of even trying to repair the phone, they may be more apt to order you a new replacement of your choice from their list.

[bdubya]

TP2 is still a replacement option via phone advanced replacement. I called in Monday about the wife's hardware keyboard messing up. The tech ordered another TP which is fine, she likes hers. Thursday it's not here and I call back in and the tech says the order was messed up and never processed.

He asked if I was told I could get a different refurb model phone since the TP has so many problems. I told him no and as he was getting ready to tell me the models available he said, "oh, it's back". My ears perked up and he went through the list and said the TP2 is back on the list after being off for a few weeks.

I told him sure, I'll take a TP2 and before he got the call I had my email confirmation. I mention mine sometimes locks up charging and he said it might be software. I downloaded the HTC Sprint update ROM and installed that.

My phone was locked up this morning so I called *2 (same number I called the other calls) and explained it was still locking up. I get transferred back to advanced tech, explain the locking and the tech says no problem and gives me the confirmation # for a replacement TP. I asked if other models are still offered and after a couple minutes on hold she comes back and says they are.

She goes down the list and the TP2 is still listed so I have another refurb TP2 on its way. Got the confirmation email within minutes showing the TP2.

[Briz600]

They just sent my wife a New TP2 after her keyboard failed on her TP1

[rodcpierce]

Just called back in and got sent directly to advanced tech 2. Got a dude who was super cool, and offered me a TP2 straight away. Its on the way and he also gave me 25% of all sprint accessories at my local store for having trouble and being cool with him.

[fishdood12]

So my NEW IN THE BOX TP2 showed up! Only took 4 failures of TP1's before I got mine but its here and I didnt have to pay anything for it!

[poopboypat]

Hey all, I took my Touch Pro to a sprint store, and the keyboard is not really working anymore and it locks up about 6 times a day. They won’t replace the phone, because I have a crack in the chrome about 2 mm long…. They say the phone is physically damaged and I have to pay $100 to get it fixed… Sad thing is I have had the crack since almost day one of this phone and had no problems till recently.

If there isn’t any way around the $100 is there a way insurance can get me a TP2? I am out of contract for 4 years now, and when the punk tossed (as in threw) the phone back at me and said its $100. I almost called sprint in front of him and canceled my service.