[MrPants20]

I've been following this thread since the beginning. I'm on my 4th TP1. What finally got the ball rolling in the right direction was a 40 min battle on the phone (some assertiveness, not rudeness) with Tech Support after calling *2. They were very reluctant initially but agreed on the TP2. But, even then, all they did was note my account to order me a TP2 if my phone couldn't be fixed IN STORE. Took it into the store and they said they can't fix it but ALSO can't order a TP2!

So called tech support when I got home. Explained to them what happened and she said, that it is not true that corporate stores can not order TP2's. So she puts me on hold and calls my store. Comes back a few minutes later and says she had the manager put an order in for me.

I asked for a confirmation number and she was unable to give me one since it was the store manager that processed the order. So I called the store and the guy on the phone said they were unable to access the order info. But said he's guessing I should get it on Wed.... We'll see what happens but it sounds like I got FINALLY got one.

I'll believe it when its in my hands