Sprint replacing Touch Pro with Touch Pro 2! - Page 148

Beejis · #**1471** (**permalink**) 11-06-2009, 02:21 PM

Yeah the moguls screen appears bigger but it really is the same exact size.

cbt007 · #**1472** (**permalink**) 11-06-2009, 05:38 PM

Looks like I might be getting my TP2 soon.

I have 2 etickets for repairs at 2 different stores and was able to show that my issues were still present before leaving both times. One store said they would keep checking for refurb TP2 but later would not cause they ordered me a refurb TP1. The other store would not replace it with anything and referred me to microsoft's website for windows mobile troubleshooting.

Finally the last store I went to also said they would check for me (and they are not a repair store). I called about an hour ago and they have ordered me a TP2. Don't know if it's a refurb and I don't mind either way. Just happy to be getting out of this buggy phone.

I would also agree with the hints/tips that have been posted. I never mentioned the memo or showed the list to anyone, never demanded that I get a TP2, and be nice. Even when Sprint might be rude, which was the case when I spoke to a supervisor thru *2. They apparently left some nasty notes too, cause some that have looked at my account have commented on that.

And be persistent. I went to 6 stores, and the one that ordered the TP2 is an hour away from me.

brokestudent12 · #**1473** (**permalink**) 11-06-2009, 06:58 PM

Are you guys having to wait an hour to 2 every time you go to the sprint store?

I am, I went through 5 touch pro's last month, all 5 times they ordered me a new refurb TP. That's the main reason I haven't been to more Sprint stores, I don't have 2 hours to wait for tech every time.

I'll prob. trade out my TP a few more times though, at least I know I don't need to keep my TP in a case or anything since I've been getting a new one every week or so

Avareyne · #**1474** (**permalink**) 11-06-2009, 07:23 PM

I got my Droid but am thinking about the Verizon TP2 now.

As soon as I ported my number, sure enough I get a call from them apologizing. No one followed through with anything and they didn't care but decided to apologize? okie dokie.

SadFeet · #**1475** (**permalink**) 11-06-2009, 08:01 PM

my screen recently went out, they said they'd order me another tp1, then they called me back later the night and said i have some other options those being bb curve, htc snap, palm pro. Howcome they didn't mention the TP2?

mrenz999 · #**1476** (**permalink**) 11-06-2009, 08:22 PM

I have had 2 TP's swapped for TP2's. I talked to Advanced Tech Support before I went in and they were going to make the swap for me but said they couldn't order TP2's as they were out of stock. I called local stores until I found one that had them in stock and explained what ATS said. They were not a Service center and directed me to one. I called and they didn't know what to do as the manager was out for the day. Called the first store back and they said just come in and if we can verify your issue we will swap it out. Told him I was on the way to have them ready and they were. So my TP and my wife's TP were swapped out. My kids can wait on thiers

brokestudent12 · #**1477** (**permalink**) 11-06-2009, 09:39 PM

I've got 4 more months on my warranty, so if they keep giving me TP's that'll work out to me getting 40+ touch pro's ordered for me

**Dr.8820** · #**1478** (**permalink**) 11-07-2009, 12:18 AM

Quote:

Originally Posted by SadFeet

my screen recently went out, they said they'd order me another tp1, then they called me back later the night and said i have some other options those being bb curve, htc snap, palm pro. Howcome they didn't mention the TP2?

read post #1455.

goku48532 · #**1479** (**permalink**) 11-07-2009, 02:31 PM

went to the sprint store and they worked on my phone for about an hour came out said they couldnt fix it and offered me a bb tour, curve, treo pro, htc snap or another tp so i took the tp, still tryin to get the tp2 just got to stay consistent

Capsyze · #**1480** (**permalink**) 11-07-2009, 03:31 PM

OK MY TP2 IS IN THE MAIL FROM ASSURION

I called assurion at this point i was semni angry B/C I WAS ON MY 3RD TP1 im sure the guy could tell but i was rude i told him to please look at the notes and send me a BRAND NEW TP1 b/c the refurb dont work this was my 3rd replacment. He puts me on hold to check and see if they have any NEW TP1's. He come back on the line and say sorry sir we dont have any new ones only refurbs...pauses and says BUT I CAN RESOLVE YOUR ISSUE WITH A FREE UPGRADE TO A COMPARIBLE PHONE...(IT WAS IN SLOW MOTION GUYS I SWEAR) i SAID WHAT IT THAT?? HE RESPONDS THEEE TOOOUCH PROOOOO TWOOOO... I IMMEDIATELY SMILED FOR JOY BUT STAYED COMPOSED AND SAY OH IS THAT NEW?? AS IF I DIDNT KNOW ABOUT THAT LUSH SCREEN AND SEXY KEYBOARD I HAD BEEN SALIVATING OVER FOR MONTHS NOW. HEY SAID YES SIR FREE OF CHARGE WITH ALL THE ACCESSORIES...IM SORRY ABOUT YOU TROUBLE I SAID OH WELL THNX. BOOOYAAAAA!! TP2 IN MAIL!! SEE YOU GUYS IN THE TP2 FORUMS...IM OUT!!