Sprint replacing Touch Pro with Touch Pro 2! - Page 34

EvgeniX · #**331** (**permalink**) 10-12-2009, 12:35 PM

they just hard reset my phone and say come back if problems will back (but other TS told him its not software its one big problem PHONE!) will have to go back...

ddlam · #**332** (**permalink**) 10-12-2009, 12:36 PM

I just got back from the Sprint Store in Alexandria,VA off Manchester Blvd. They tried to fix my phone but couldn't do it so they were like "we'll order you another one". Then I pulled out the memo and told them about it. They were like "how'd you get that?". Then they were like we'll see what other phones we could get you. I was like I want the Touch Pro 2. They said it was out of stock, so I have to try again later. Let me know if you guys get a success story guys!

Thanks.

ds48124 · #**333** (**permalink**) 10-12-2009, 12:38 PM

What do you think my chances of getting a Hero are?

mikejones13 · #**334** (**permalink**) 10-12-2009, 12:38 PM

Quote:

Originally Posted by ddlam

I just got back from the Sprint Store in Alexandria,VA off Manchester Blvd. They tried to fix my phone but couldn't do it so they were like "we'll order oyu another one". Then I pulled out the memo and told them about it. They were like "how'd you get that?". Then they were like we'll see what other phones we could get you. I was like I want the Touch Pro 2. They said it was out of stock, so I have to try again later. Let me know if you guys get a success story guys!

Thanks.

LOL, didn't you get a success story? Since it was OOS just keep tryin.......

ott · #**335** (**permalink**) 10-12-2009, 12:42 PM

Quote:

Originally Posted by ds48124

What do you think my chances of getting a Hero are?

really? absolutely not!

ott · #**336** (**permalink**) 10-12-2009, 12:43 PM

and i just called into tech support cuz my earpiece is out and my keyboard is out and i just need a replacement period and they said their OOS.

**aznmode** · #**337** (**permalink**) 10-12-2009, 12:47 PM

I just went to a Sprint Repair Store on Stevens Creek Rd. in San Jose, CA and they said they got the memo but the list of phones are, Palm Pro, HTC Snap, or the same Touch Pro. WTF? If I try to call Sprint they say I've had my phone replaced too many times and have to take it to a store for an exchange.

garyflynn · #**338** (**permalink**) 10-12-2009, 12:48 PM

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

This will be my third TP. If there are problems, I'll go from there.

At some point, someone at Sprint Corporate calculated that it would be worth it to move all TP repairs to different phones, including the TP2. I have a feeling this policy may be rescinded at some point. I wish I had gotten to the store earlier, but that's a lesson learned, and to be balanced with other things I have to do in life than get my phone keyboard working perfectly or a new phone.

At some point, I'm pretty sure the refurb will start acting up. Hopefully it will last at least until they've unlocked the TP2 so I can put a custom rom onto it.

**Scientific** · #**339** (**permalink**) 10-12-2009, 01:10 PM

Quote:

Originally Posted by garyflynn

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

The TP2 hasn't been released yet? There's a whole forum of people who would disagree with that statement...lol

http://forum.ppcgeeks.com/forumdisplay.php?f=97

**Sporkman** · #**340** (**permalink**) 10-12-2009, 01:11 PM

So i call the Repair staore and ask if my phones in .... BACK ORDER !