Sprint replacing Touch Pro with Touch Pro 2! - Page 32

stevenxpham · #**311** (**permalink**) 10-12-2009, 01:49 AM

I don't have insurance and for my refurb TP under epst my "warranty date code" says no data. Does this mean Asurion never gave me the 1 yr warranty?

dibara2003 · #**312** (**permalink**) 10-12-2009, 01:52 AM

Quote:

Originally Posted by facemob

is there a limit on how many times you can use advance exchange... i need another tp and it says the maximum number of transactions have been previously completed. i have only used it twice... i guess its time for the htc hero

AE can only be used 3 times. Don't know why it's giving you that error.

neudof · #**313** (**permalink**) 10-12-2009, 01:54 AM

I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

**mlin** · #**314** (**permalink**) 10-12-2009, 02:37 AM

Quote:

Originally Posted by neudof

I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

This isn't true. Both my personal experience and the screenshot at howard forums say otherwise...

**rootlinux** · #**315** (**permalink**) 10-12-2009, 02:46 AM

That is the problem, most Sprint workers have far less knowledge than we do.

I have gone round and round many times with them.

They need more training on each device, they need to read and take notes and also each department never tells the next anything.

I love the service, don't get me wrong but they really suck in cs.

EvgeniX · #**316** (**permalink**) 10-12-2009, 07:57 AM

Quote:

Originally Posted by strra

are there sprint tp's more than a year old?

yes its Sprint tp more than a year old, but I do not have insurance... will it work??

**InvincibleLiving** · #**317** (**permalink**) 10-12-2009, 08:00 AM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

agreed I never deal with the cs bs I simply escalate the issue to someone knowledgeable

simon21 · #**318** (**permalink**) 10-12-2009, 08:27 AM

can i get a TP2 for the oil spot on my TP? anyone know a place in NY/LI that will do it?

p0fell0w · #**319** (**permalink**) 10-12-2009, 10:12 AM

i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?

EvgeniX · #**320** (**permalink**) 10-12-2009, 10:21 AM

Quote:

Originally Posted by p0fell0w

i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?

What was you problem with TP?