Sprint replacing Touch Pro with Touch Pro 2!

[CuzinBucksBx]

Originally Posted by garyflynn

Stores in New York now seem to be steering people away from Touch Pro 2s. Saying things like they aren't in stock so we can't order them.

It's an uncomfortable situation where they lie and put you in a position where you have to call them a liar - but you aren't supposed to be in a position to know they are lying.

I probably could have been more assertive and insisted the guy at least try to put in an order for the touch pro 2 but figured if the next one doesn't work, it'll be my third and I'll have the situation handled through retentions.

Gary you are so true....I went to the nearest Sprint store @ Bronx. Explain about the swap. Remind you this is my 5th TP. Dude ask me if I had a insurance and I reply "yes". So he instant message a other sprint store and see if they have the TP2. He was offering me $200 Bucks to swap the TP1 for a TP2 refurbish. I was like Oh wow not bad...and now I am seeing this thread..Like WTF! Now I am heading @ a sprint store @ Manhattan. That location will do the swap with no question ask...

[Systom]

Originally Posted by dibara2003

I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

[mlin]

Originally Posted by Systom

Excellent. I'll try this tomorrow and see what they say, if not, I'll call Sprint directly.

LOL! Good luck!

[dibara2003]

Originally Posted by Systom

What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

The first had a mic problem, second- sliding function was messed up, third- software problem with camera (they replaced the camera 2x and it still failed), fourth- my micro sd slot doesn't read. I'm under warranty, but i do have esrp. Is the Kapolei a repair center? If not, that's why they couldn't help.

Just try the Dillingham store tomorrow. I made like I was somewhat ignorant of what could be done, but led them on that I wanted a different model. Hope it works out for you.

If I didn't need a BB add-on, I would have taken the BB Tour they were offering me.

[haythammohamed1]

I HATE SPRINT...and i have every right to say that i have been with them for 7years...im on my 4th tp and for the people that think im switching it out because of cosmetic thing NO..the phone itself is horrible ...signal freezing heating 2hour battery life??? i mean ..give me a break and i called account services i got a hold of JASON..and let me tell you i have nothing against g** people but man he was horrible i never hated them so much i want a different phone but no ones willing to help..i bought my tp the DAY it came out for 220.00 and a 100 mail in rebate on top of that..and hes offering me 349.00 i mean really its 299.00 on the website..SOME ONE HELP ME>...this is beyond belief ALL I WANT A TP2

OH AND I DO HAVE INSURANCE and it hasnt even been a year

[EvgeniX]

does it have to be under 1 year TP only ???

[mlin]

Originally Posted by EvgeniX

does it have to be under 1 year TP only ???

That's what I thought but no. They told me my phone was outside of warranty but since I have insurance it doesn't matter, they are still replacing it. Weird thing is that I dont have to pay anything, not even the deductible. Same thing happened when they replaced my Mogul a while back, it was outside of warranty but they essentially did an in-store insurance replacement.? I'm confused... but not complaining.

[strra]

Originally Posted by EvgeniX

does it have to be under 1 year TP only ???

are there sprint tp's more than a year old?

[CAphoneSTUD]

Glad I found this forum.

Welcome. This is my first post about my second TP. First one had multiple problems.

Second has been smooth with some minor issues until this weekend when major cascading problems erupted. Will elaborate later.

Called Tech Support multiple times this weekend. Tonight they offered a replacement from the list. TP2 it would be. I had not read this thread before talking with them. So didn't know. Lucky me, I thought.

But like others, they indicate it is OOS for order. They will contact stores tomorrow. Will report back.

Is anyone finding it possible to place an order when they are backordered? Some are claiming the system does not allow them to input the order. I'd be happy to wait on the order.

[M240-A1]

Now how exactly can a touch pro 2 already be a refurb . That tells me someone returned to get it replaced then sprint repairs it as a refurb. Is it now tp2 starting to have problems after a couple weeks