Sprint replacing Touch Pro with Touch Pro 2! - Page 80

shatner · #**791** (**permalink**) 10-19-2009, 09:07 AM

Here is my situation and I would really appreciate an opinion. I am on my second TP, I took it in last week because the screen went blank as did the speaker, they fixed it, however now while on the road traveling it gets roasting hot and goes into these cycle on off resets. Further it doesnt seem to be able to tell a charger from a USB cable often bringing up the active sync screen. I rely on this for an alarm on the road and the damn thing caused me to over sleep!

Think I can get a TP2 swap with these issues?

lazydazed · #**792** (**permalink**) 10-19-2009, 12:34 PM

its really unfortunate there arent more sprint reps on this site able to give some insight on more issues...
im on my 6th tp1 and would be on my 7th but i am awaiting a refurb tp2... some of u say that is a level 5 but my sprint store guy says no... ive been waiting for him to call me for over a week and tell me those o so special words...guess ill keep waiting.

cchris81 · #**793** (**permalink**) 10-19-2009, 12:39 PM

Now when I want my keyboard to go out it won't happen, all the sprint stores by my stock the TP2.

solewoman · #**794** (**permalink**) 10-19-2009, 12:41 PM

Quote:

Originally Posted by lazydazed

its really unfortunate there arent more sprint reps on this site able to give some insight on more issues...
im on my 6th tp1 and would be on my 7th but i am awaiting a refurb tp2... some of u say that is a level 5 but my sprint store guy says no... ive been waiting for him to call me for over a week and tell me those o so special words...guess ill keep waiting.

if its been over a week you need to go down there. Dude prolly giving ur tp2 away

Skelator03 · #**795** (**permalink**) 10-19-2009, 12:48 PM

Quote:

Originally Posted by solewoman

I think this is what determines the level of 4's or 5's...

so i figured it out... (this may be old news to yall...)

but according to the wel list...the 4's and 5's are significant (really coo dude broke it down to me at the sprint store)

the 4's are where the tp2 replacements are that we all were trying to get (refurbished tp2's or the snaps or bbs) those are the ones supposedly out of stock. that means your unit has to be exchanged 3 times prior to this one indicating that this will be your fourth one...now if your unit was exchanged at least 4 times already and you are now on the 5th one...thats when you are able to get a nib tp2. I went ahead and got mine exchanged for just another tp because im sure it will break down again fml. but at least next time ill be able to get a tp2. so the refurbs are oos because most people are around their second or third exchange. Those who got nib tp2's got lucky if they didnt already have 4 exchanges....im assuming

i just settled for a replacement tp. if this one bugs out within the 30 days will i still be able to attempt to get a tp2?

Sorry i have had only three replacemenats in 6 mo actully in 3 weeks and i got a NIB so that doesnt have to do with priority 5 or 4 im pretty sure

p.s. im a premier customer if that matters

azurecrayon · #**796** (**permalink**) 10-19-2009, 12:56 PM

just gonna throw this out there since ive seen people commenting that you have to have had 3 exchanges to do this.... quote from the original memo, bold is theirs:

"Important Note: For this device, customers do not have to meet the exchange minimum level established by our multiple exchange policy to be proactively offered a different replacement model."

ive been trying to get my tp exchanged as well, but not having any luck with repair centers as the issues i have are with reception at my home location and it tests fine when they run diagnostics. we have three lines and the other phones all work fine, as did my previous model. its either tps or my particular tp that has a bad antenna. last repair center tech advised me to call up sprint and threaten to quit and talk to retentions to see if they would swap it for another model. i may try that next. im just afraid they will say "see ya!" since i have 3 sero lines heh.

homamk · #**797** (**permalink**) 10-19-2009, 12:59 PM

just an update for those waiting for the tp2 to get back in stock:
called today and they are still OOS. this needs to be updated daily so those people waiting eagerly will know when its back in stock.
guess ill just keep waiting.

Plackslayer · #**798** (**permalink**) 10-19-2009, 01:06 PM

If our phone is now completely dead, does anyone have a good phone number to call Sprint to check up on availability of the TP2?

I can call the generic support number, but if anyone has any better ones please let me know.

--PS

solewoman · #**799** (**permalink**) 10-19-2009, 01:16 PM

well i guess that makes sense. The guy helping me out he wasnt sure...because he saw two options for tp2 (refurb and new) so he asked another guy and that dude said how i explained it...so all in all fml. lol. im sure this one will crap out and in that case ill just go right to that store and demand a nib tp2.

guess im losing...

shatner · #**800** (**permalink**) 10-19-2009, 01:36 PM

Quote:

Originally Posted by cchris81

Now when I want my keyboard to go out it won't happen, all the sprint stores by my stock the TP2.

Ah damn, I wish I had seen this this AM, I am on the road and was in Cleveland all weekend, I could have potentially stopped in and had this swap done rather than dealing with my TP1 BS issues all this weekend.

Oh well, ANY LUCK IN NASHVILLE?