Sprint replacing Touch Pro with Touch Pro 2! - Page 42

SporkLover · #**411** (**permalink**) 10-12-2009, 11:15 PM

Well..... no luck still. I'll keep hawking over this thread.... I'll have to wait till more TP2's are in circulation.

Strange thing.... when the TP2 was an up and coming phone I had no interest in buying it. I even stated it a few times.

I started having issues with my Second TP, keyboard, charging, etc..... and then this memo is posted. It seems like the answer to my phones rapid descent into unreliability.

bjtech · #**412** (**permalink**) 10-12-2009, 11:20 PM

I picked up my TP2 tonight after taking my 4th TP in for non-functioning hard buttons on Thursday. The TP2 is NEW and does not show a Refurb status. However, it was packaged like a refurb and did not come in the retail box with any accessories or manual. Is everyone who thinks they are getting a refurb actually checking the phone or just assuming it's a refurb because of packaging?

SporkLover · #**413** (**permalink**) 10-12-2009, 11:25 PM

Some of the TP2 Subforum folks are saying you are actually getting New TP2s that were returned within the 30 day window, but could not be sold as new.

subzero101 · #**414** (**permalink**) 10-12-2009, 11:25 PM

Has anyone had any luck in Southern California? also is ACS consider a repair center ?

**Scientific** · #**415** (**permalink**) 10-12-2009, 11:28 PM

It's ASC...Authorized Service Center

Cyorke · #**416** (**permalink**) 10-12-2009, 11:28 PM

SO I had to go pick up my replacement TP from the corp store tonight. I get there and a young guy is helping me out. SInce the touch screen was not working it was a paint clear the memory on the phone and I wnated to make sure it ws clear before giving them the phone. so he is messig with it and the phone rings, noone else answers so he does. just listening to the kid the person on the ohter end of the call is trying to get info about replacing a phone. The kid says something about WEL's and it is up to the tech as to wether the phone is replaced or repaired and what it is replaced with. THen the guy says they are a corporate store. Then at the very end there is something said about the TP in the conversation.

I pull out my print out of the page that was posted and ask if that is what the person on the other line was talking about. He just said he can not comment on it. I tried to make small talk while he was getting everything switched over on my phone and all. During the course of the conversation something was mentioned about third party stores and things like that. He said it was up to the store manager at he third party store as to what can be done and blah blah blah.

So in the end it appears the Sprint stores are familiar with this but they dont seem to be involved in it.
By the way if you were calling the Cool Springs store tonight you should try another location that is not a corporate store. I know of the sprint store in Spring HIll is a third party retailer and repair facility. I think there is one in Maryland Farms also, Wireless direct or absolute wireless maybe. I used to take my Nextels there all the time.

takimaki · #**417** (**permalink**) 10-12-2009, 11:59 PM

How about the Samsung Intrepid? Is this something we would be able to exchange broken TP1's for?

ott · #**418** (**permalink**) 10-13-2009, 12:00 AM

Quote:

Originally Posted by takimaki

How about the Samsung Intrepid? Is this something we would be able to exchange broken TP1's for?

nope, sorry bruh

subzero101 · #**419** (**permalink**) 10-13-2009, 12:05 AM

Im sorry how can you tell the difference between a corp. and a 3rd party store? Im just tired of my TP always messing up and getting the same BS (hard reset, part replacements) "here you go your phone is working now" I've had 4 replacements so far...

CuzinBucksBx · #**420** (**permalink**) 10-13-2009, 12:09 AM

Quote:

Originally Posted by subzero101

Im sorry how can you tell the difference between a corp. and a 3rd party store? Im just tired of my TP always messing up and getting the same BS (hard reset, part replacements) "here you go your phone is working now" I've had 4 replacements so far...

When you search a location on Sprint.com there could be a store make "Sprint Bucks Wireless Inc." then a corp store it just "Sprint Store"