Sprint replacing Touch Pro with Touch Pro 2! - Page 43

nate.spangler · #**421** (**permalink**) 10-13-2009, 12:11 AM

Quote:

Originally Posted by subzero101

Im sorry how can you tell the difference between a corp. and a 3rd party store? Im just tired of my TP always messing up and getting the same BS (hard reset, part replacements) "here you go your phone is working now" I've had 4 replacements so far...

not sure if its this way with all of them, but when i was calling customer service she said "there is a 3rd party store, Wireless Toyz, right down the street" so with that I'd have to assume that they wouldn't have a sprint sign, it would be some other company

when i called my local repair center and had a guy order my tp2, he told me not to feel bad because I'm on my 4th and that the average user is on their 19th!

somehow... i don't believe that!

**rootlinux** · #**422** (**permalink**) 10-13-2009, 12:19 AM

Still on my first tp but it does act flaky at times.

SporkLover · #**423** (**permalink**) 10-13-2009, 12:30 AM

Quote:

Originally Posted by subzero101

Im sorry how can you tell the difference between a corp. and a 3rd party store? Im just tired of my TP always messing up and getting the same BS (hard reset, part replacements) "here you go your phone is working now" I've had 4 replacements so far...

skeptikal · #**424** (**permalink**) 10-13-2009, 12:30 AM

I realize we shouldn't have to, but has anyone tried asurion? I went part of the way thru the claim process online and they offered a ut starcom 6850 so I declined it. But I wonder if I call them they might consider a new tp2 for replacement since sprint is doing what they are. I think for my actual issues tho asurion will want sprint to replace it as it is not lost/stolen, water damage, or otherwise accidental damage. When I put my actual issue(keyboard/overheating) into the asurion claim site they redirected me to a sprint repair center that no longer exists here....at any rate I am supposed to recieve a call from my ts rep tomorrow when she gets in to see if any are in stock...i get the feeling for some reason I will probably hear they are OOS...if I hear anything at all....Not sure what keeps giving me that feeling...

haythammohamed1 · #**425** (**permalink**) 10-13-2009, 12:30 AM

anyone is Sacramento California have any luck?????

bjtech · #**426** (**permalink**) 10-13-2009, 12:33 AM

Quote:

Originally Posted by SporkLover

Some of the TP2 Subforum folks are saying you are actually getting New TP2s that were returned within the 30 day window, but could not be sold as new.

Mine showed all signs of being new including 1 call (test call I made) in the life of the phone. Are people saying that for Refurb Status, their phone says "yes" or just assuming they are refurbs?

Spiderman313 · #**427** (**permalink**) 10-13-2009, 12:33 AM

Quote:

Originally Posted by nate.spangler

not sure if its this way with all of them, but when i was calling customer service she said "there is a 3rd party store, Wireless Toyz, right down the street" so with that I'd have to assume that they wouldn't have a sprint sign, it would be some other company

when i called my local repair center and had a guy order my tp2, he told me not to feel bad because I'm on my 4th and that the average user is on their 19th!

somehow... i don't believe that!

Thats where I'm going in the morning. Which one did you call? Im going to the one on Van Dyke and 12 mile.

nate.spangler · #**428** (**permalink**) 10-13-2009, 12:48 AM

Quote:

Originally Posted by Spiderman313

Thats where I'm going in the morning. Which one did you call? Im going to the one on Van Dyke and 12 mile.

i didn't end up going to wireless toyz, since i knew some of the people who work there (and are not fond of them). my 2 closest real sprint stores were either Pontiac or White Lake.

id just start calling every one and say that you called a different store and they told you that they weren't replacing tp1s anymore and were moving people to different devices and that your store is much more convenient for me and would like to know my options. thats all i told him and he asked for my number and what phone i wanted and said it would be their in a few days for me to pick up

Cyorke · #**429** (**permalink**) 10-13-2009, 12:52 AM

One thing about reman units to think about. I only say this because I work for an auto manufacturer and this is our process for remanufactured oudio units. When a new vehicle is released there are no "reman" audio units available. however if a customer needs their audio unit replaced for some reason they can contact our audio vendor and get a reman unit. What they are actually getting is a new unit marked as a reman. The vendor has to have "seed" units to start the reman process. so in effect we have brand new units in a box that says reman. THen the used unit is sent back and we now have a reman unit. I am not saying this is for sure how Sprint/HTC goes about it but it is always a possibility.

rushco · #**430** (**permalink**) 10-13-2009, 01:02 AM

Quote:

Originally Posted by Cyorke

One thing about reman units to think about. I only say this because I work for an auto manufacturer and this is our process for remanufactured oudio units. When a new vehicle is released there are no "reman" audio units available. however if a customer needs their audio unit replaced for some reason they can contact our audio vendor and get a reman unit. What they are actually getting is a new unit marked as a reman. The vendor has to have "seed" units to start the reman process. so in effect we have brand new units in a box that says reman. THen the used unit is sent back and we now have a reman unit. I am not saying this is for sure how Sprint/HTC goes about it but it is always a possibility.

You can always check on the phone if it is new or not.