Sprint replacing Touch Pro with Touch Pro 2! - Page 134

illwafer · #**1331** (**permalink**) 10-30-2009, 11:45 PM

Quote:

Originally Posted by hellraiser_osu

Chaulk me up as one who went in to get a replacement Touch Pro and they offered the TP2 instead. Really I was just happy to get a replacement TP but the guy said they were told to replace the phone with a BB or Treo Pro or Tpro 2.. the nice person actually offered me the TPro2 right off the bat. in any case, I got mine replaced at a service center store. Thanks for all those that helped with making my TP a fun phone.. see ya guys in the TP2 forum.

h8 all u guys.

**radar369** · #**1332** (**permalink**) 10-31-2009, 10:15 AM

Quote:

Originally Posted by Fuzzy Wuzzy

Did you by chance go to the one in Dearborn? If so, how was your experience?

Dude, that was probably the WORST store I went to (went to the one on Michigan Ave & Outer Dr.), they didn't even offer me a replacement model, just said "yeah, we're just gonna have to order you another one!"

Than I took the phone back because I got the replacement and the speaker wasn't working and people said they couldn't hear me when I talk into the phone! He gave it back saying he didn't see anything wrong with it! WTF So I showed him, he took it & gave it back like....literally.....2 seconds later saying it was fixed but it wasn't!

Your best bet is to go to the Northville store, it was instant and I was only in the store for about 10 minutes!
Didn't have to say anything, he just offered it!

**radar369** · #**1333** (**permalink**) 10-31-2009, 10:24 AM

Quote:

Originally Posted by illwafer

h8 all u guys.

I l0v3 you too son...............I luhve you too!

aj48198 · #**1334** (**permalink**) 10-31-2009, 11:36 AM

Mine will be here Tuesday!!

I called Sprint explaining to them that I was on my 4th TP and the mic didn't work on it. The other 3 before this one had spots showing up on the screen prob a month after getting it. I took #3 back to the repair center and explained to them my "pain and suffering" for going through this with the phone. She offered me the usual 3 replacements as to which I just said "bottom line I need a slide out keyboard because I pocket dial and it has to have Windows." The only phone that was left was the TP2. Needless to say, she didn't budge and ordered #4 anyway. I picked up that phone yesterday and before I could even get out of the store, I placed a call and found out the mic didn't work on it. So I called the store (while I was still in it) and while they are on the line saying "Thank you for calling Sprint, this is _____ how can I help you? Hello? Hello?" Im standing there LITERALLY telling the tech that the phone doesn't work, they hang up, I call back. This process repeats itself for about 2 minutes before they realize that Im standing there looking at them and responding to them, even though they couldn't hear me. The funny part is, the same guy that activated #4 also picked up the phone, and he asked me "so whats wrong with your TP?" Oh nothing, I was practicing my mime technique using Sprint's Now Network...(here's your sign...) They still wouldn't upgrade me, even though the phone was dead in the water before I left the store!! I called CS and the first lady sent me to Asurion and thats $100 and they send you the same model. So I hung up on them. I called back and got a guy that was able to make some stuff happen. Come to find out, if you have been dealing with Sprint vs Asurion for your replacements, Asurion will not budge. Asurion pushed back on Sprint saying that I haven't had at least 4 replacements through them. Well thats $400!! I could have just bought a new TP2 at that point!! So the CS rep went to his supervisor and now they are ordering me a BNIB TP2. The only drawback to it was since my contract is up in 6 months, I have to extend it for another 6 months. Thats fine, I planned on staying with Sprint anyway.

Fuzzy Wuzzy · #**1335** (**permalink**) 10-31-2009, 01:23 PM

Quote:

Originally Posted by radar369

Dude, that was probably the WORST store I went to (went to the one on Michigan Ave & Outer Dr.), they didn't even offer me a replacement model, just said "yeah, we're just gonna have to order you another one!"

I tend to agree, I LOATHE that store, employees are rude and I even filed a complaint with Sprint for how rude they were.
"Can you please move along? I have other customers to assist," is what one of the employees said to me.

Anywho, off my tangent, but thanks. I'll try that out soon, my Touch Pro is crapping out on me.

bradgordie · #**1336** (**permalink**) 10-31-2009, 02:28 PM

Quote:

Originally Posted by twe90kid

anyone have luck with taking to tech on Sprint echat?

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

faintecho · #**1337** (**permalink**) 10-31-2009, 04:02 PM

I was offered an exchange but for either the blackberry curve, tour, htc snap, smasung intrepid.. They are offering phones that dont have slide out keyboards! ( tp2)
Can I still get the TP2? From a sprint store?

**Dr.8820** · #**1338** (**permalink**) 10-31-2009, 05:46 PM

Quote:

Originally Posted by bradgordie

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

why would you tell them about the websites? this was for members here, we don't need sprint looking at this site.

pesok · #**1339** (**permalink**) 10-31-2009, 05:55 PM

Just a quick update on some interesting info. I finally managed to change to TP2 after 3 weeks of going to different stores, eventually i befriended one of the managers and he told me(when i was picking up the TP2) that sprint will most likely put the new HTC Spartan(HD2/Leo) thats coming for new years on that WEL list and allow it to be exchanged for malfunctioning TP. Although i love TP2 i wish i waited to see if that was true

ehanhan · #**1340** (**permalink**) 10-31-2009, 05:58 PM

Last week my LCD backlight went screwy. They fixed it.

Today my Keyboard died. They told me last time it had to be three of the same problems to warrant a different phone given to you. This will be my third keyboard replacement (that I remember) so I have some leverage, right??