Sprint replacing Touch Pro with Touch Pro 2! - Page 133

**radar369** · #**1321** (**permalink**) 10-30-2009, 05:48 PM

Sorry guys but I got another success story!

Just came from a sprint store (I live in Michigan & I had to go to a store more than 30 miles away from my house) and just realized from this whole experience that IT IS dependent on what store you go to! Some might have been lucky enough to live right by a store that will do it but all the stores within a 20 mile radius of my house didn't work, one almost did when I called sprint and went to the store with notes on my account! The lady said "we have to order you a new one" (she was talking about the TP2) but the tech fixed the damn thing!

Well, short story even more short, I went to about 16 different sprint stores including corporate stores, repair only stores and 3rd party stores with no luck!

Went to this store in Northville that is 36 miles away according to my Telenav that guided me in the right direction if you know what I mean.

Went in about my keyboard, he gave it to the tech, 5 minutes later he came out with my phone saying he had to order me a replacement.

Funny thing is that the TP2 was the first choice that came out his mouth!

Asked if I could see the TP2 & he got one from the back.........all I can say is DAMN DAMN DAMN! Told me if not Monday the latest would be Wednesday!

Don't know if it will be NIB......don't care either!

All I can say for those who are still trying, OOS (Out Of Stock) is I3.$. because they have to order them anyway, so even if they don't have them in the store they can still order them, which leads me to believe mines will be NIB! Also, go to every sprint store you can because it REALLY DOES DEPEND ON WHAT STORE YOU GO TO AS WELL AS YOUR SITUATION AS Dr.8820 STATED EARLIER!

The first time I tried it I told her about the list & everything (about 2 weeks ago) & she straight up & down told me I was only on my first phone (I had the same TP from March) so they wouldn't do it anyway!

Just one question though.....do you have to change your plan to have one of these or can you keep your current plan?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! ?!?!?!

Thanks to everyone in this thread, I greatly appreciated whoever leaked the memo & to PPC Geeks for even allowing this to be open still!

Goodbye Touch pro, I'm gonna miss all those threads!

Hello Touch Pro 2, with your big sexy screen, zoom bar and headphone jack, HELLO!

Syriel · #**1322** (**permalink**) 10-30-2009, 05:57 PM

Quote:

Originally Posted by robp23

Well, thats what the insurance is for isn't it? I carry line insurance to on my cable modem. When a storm blew it out, guess what it was replaced free of charge. That why I PAY for that service. I do not see validity in you're statement. I know if I treated my customers like that. I would be closing shop.

If you have insurance, the terms of your plan dictates what is covered.

In this case, insurance requires a $100 deductible and return of the old hardware to Asurion.

If you have a service plan with Sprint, that covers the cost of repairs, but doesn't stipulate any provision for a loaner device.

In short, anyone demanding a loaner under the terms of the standard plans is asking for something they are not entitled to have. Now, you can argue that they should never have agreed to those terms, but they did.

Why should a company offer services for free that were never promised or even implied?

bookerx3 · #**1323** (**permalink**) 10-30-2009, 06:24 PM

Quote:

Originally Posted by radar369

Sorry guys but I got another success story!

Just came from a sprint store (I live in Michigan & I had to go to a store more than 30 miles away from my house) and just realized from this whole experience that IT IS dependent on what store you go to! Some might have been lucky enough to live right by a store that will do it but all the stores within a 20 mile radius of my house didn't work, one almost did when I called sprint and went to the store with notes on my account! The lady said "we have to order you a new one" (she was talking about the TP2) but the tech fixed the damn thing!

Well, short story even more short, I went to about 16 different sprint stores including corporate stores, repair only stores and 3rd party stores with no luck!

Went to this store in Northville that is 36 miles away according to my Telenav that guided me in the right direction if you know what I mean.

Went in about my keyboard, he gave it to the tech, 5 minutes later he came out with my phone saying he had to order me a replacement.

Funny thing is that the TP2 was the first choice that came out his mouth!

Asked if I could see the TP2 & he got one from the back.........all I can say is DAMN DAMN DAMN! Told me if not Monday the latest would be Wednesday!

Don't know if it will be NIB......don't care either!

All I can say for those who are still trying, OOS (Out Of Stock) is I3.$. because they have to order them anyway, so even if they don't have them in the store they can still order them, which leads me to believe mines will be NIB! Also, go to every sprint store you can because it REALLY DOES DEPEND ON WHAT STORE YOU GO TO AS WELL AS YOUR SITUATION AS Dr.8820 STATED EARLIER!

The first time I tried it I told her about the list & everything (about 2 weeks ago) & she straight up & down told me I was only on my first phone (I had the same TP from March) so they wouldn't do it anyway!

Just one question though.....do you have to change your plan to have one of these or can you keep your current plan?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! ?!?!?!

Thanks to everyone in this thread, I greatly appreciated whoever leaked the memo & to PPC Geeks for even allowing this to be open still!

Goodbye Touch pro, I'm gonna miss all those threads!

Hello Touch Pro 2, with your big sexy screen, zoom bar and headphone jack, HELLO!

I did not have to change my plan and would raise hell if I did. I am still on SERO and do not want to give that up for anything!

robp23 · #**1324** (**permalink**) 10-30-2009, 06:41 PM

Quote:

Originally Posted by Syriel

If you have insurance, the terms of your plan dictates what is covered.

In this case, insurance requires a $100 deductible and return of the old hardware to Asurion.

If you have a service plan with Sprint, that covers the cost of repairs, but doesn't stipulate any provision for a loaner device.

In short, anyone demanding a loaner under the terms of the standard plans is asking for something they are not entitled to have. Now, you can argue that they should never have agreed to those terms, but they did.

Why should a company offer services for free that were never promised or even implied?

Well, we are going to have to agree to disagree. It will be left at that.

It doesn't matter anyway cause I just drove to a different shop and spoke with a district mgr and was informed about many of things that should have happened that didn't. Its all good. I have now a months service credit, new monthly discount, and the feeling that somebody actually cares representing sprint. We'll see though.

**twe90kid** · #**1325** (**permalink**) 10-30-2009, 07:41 PM

anyone have luck with taking to tech on Sprint echat?

itsoez · #**1326** (**permalink**) 10-30-2009, 08:01 PM

Quote:

Originally Posted by radar369

Sorry guys but I got another success story!

Just came from a sprint store (I live in Michigan & I had to go to a store more than 30 miles away from my house) and just realized from this whole experience that IT IS dependent on what store you go to! Some might have been lucky enough to live right by a store that will do it but all the stores within a 20 mile radius of my house didn't work, one almost did when I called sprint and went to the store with notes on my account! The lady said "we have to order you a new one" (she was talking about the TP2) but the tech fixed the damn thing!

Well, short story even more short, I went to about 16 different sprint stores including corporate stores, repair only stores and 3rd party stores with no luck!

Went to this store in Northville that is 36 miles away according to my Telenav that guided me in the right direction if you know what I mean.

Went in about my keyboard, he gave it to the tech, 5 minutes later he came out with my phone saying he had to order me a replacement.

Funny thing is that the TP2 was the first choice that came out his mouth!

Asked if I could see the TP2 & he got one from the back.........all I can say is DAMN DAMN DAMN! Told me if not Monday the latest would be Wednesday!

Don't know if it will be NIB......don't care either!

All I can say for those who are still trying, OOS (Out Of Stock) is I3.$. because they have to order them anyway, so even if they don't have them in the store they can still order them, which leads me to believe mines will be NIB! Also, go to every sprint store you can because it REALLY DOES DEPEND ON WHAT STORE YOU GO TO AS WELL AS YOUR SITUATION AS Dr.8820 STATED EARLIER!

The first time I tried it I told her about the list & everything (about 2 weeks ago) & she straight up & down told me I was only on my first phone (I had the same TP from March) so they wouldn't do it anyway!

Just one question though.....do you have to change your plan to have one of these or can you keep your current plan?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?! ?!?!?!

Thanks to everyone in this thread, I greatly appreciated whoever leaked the memo & to PPC Geeks for even allowing this to be open still!

Goodbye Touch pro, I'm gonna miss all those threads!

Hello Touch Pro 2, with your big sexy screen, zoom bar and headphone jack, HELLO!

Earlier today went to get TP repaired once again...I know, I know...at a corp store. Asked if I liked my TP, my reply,"Not exactly..." Her reply "Want a TP2 cuz Sprint is phasing out TP and it can be here on Monday if you can wait..." Easy as that, which seems a heck of a lot easier than what most have gone through that I have read...a few of my friends with TP went to same store today and same results for them. Good luck to all still trying!

**Dr.8820** · #**1327** (**permalink**) 10-30-2009, 08:10 PM

Quote:

Originally Posted by twe90kid

anyone have luck with taking to tech on Sprint echat?

don't go that route soldier. best thing to do is call cs (*2) or go to a repair center. good luck but it really helps if you've had multiple replacements. BUT BE NICE ABOUT IT! and don't tell them you saw this thread or that thread on a website or i know people who got a tp2 for thier tp!

Fuzzy Wuzzy · #**1328** (**permalink**) 10-30-2009, 08:25 PM

Quote:

Originally Posted by radar369

Sorry guys but I got another success story!

Just came from a sprint store (I live in Michigan & I had to go to a store more than 30 miles away from my house) and just realized from this whole experience that IT IS dependent on what store you go to! Some might have been lucky enough to live right by a store that will do it but all the stores within a 20 mile radius of my house didn't work, one almost did when I called sprint and went to the store with notes on my account! The lady said "we have to order you a new one" (she was talking about the TP2) but the tech fixed the damn thing!

Well, short story even more short, I went to about 16 different sprint stores including corporate stores, repair only stores and 3rd party stores with no luck!

Went to this store in Northville that is 36 miles away according to my Telenav that guided me in the right direction if you know what I mean.

Did you by chance go to the one in Dearborn? If so, how was your experience?

**Dr.8820** · #**1329** (**permalink**) 10-30-2009, 09:21 PM

thanks radar369!

hellraiser_osu · #**1330** (**permalink**) 10-30-2009, 10:32 PM

Chaulk me up as one who went in to get a replacement Touch Pro and they offered the TP2 instead. Really I was just happy to get a replacement TP but the guy said they were told to replace the phone with a BB or Treo Pro or Tpro 2.. the nice person actually offered me the TPro2 right off the bat. in any case, I got mine replaced at a service center store. Thanks for all those that helped with making my TP a fun phone.. see ya guys in the TP2 forum.