Sprint replacing Touch Pro with Touch Pro 2!

[threev]

Brought my phone into a Sprint store and didn't even have to try to make up a reason why I needed a new phone to replace my TP. He said they were allowed to replace them with a BB or Pre just by asking for it. I was visiting family at the time and assumed they would replace it in store, but he said it had to be shipped (I took a Pre by the way). I wasn't going to be in town by the time it got there so he told me to call Sprint and they'd do it no questions asked since the TP is such a replaced phone. The person helping me on the phone didn't know of such rules of a free replacement just for asking so I had to complain about a laggy screen, battery getting hot, etc. and she was finally able to send me a refurbed Pre. Took a bit of effort though and she had to talk to someone twice about it.

The Pre is so vastly superior to the TP and the webOS is a revolution as compared to WM. I can't even believe I had the TP or debated a TP2 at all. I will not go back to WM ever I bet. Android if anything else. The Pre is a great product and I would believe my refurbed phone were new if i didn't know it wasn't.

[j_dawg]

Brought my TP with a broken keyboard into a corporate-run Sprint Store tonight, after an hour they came out with a NIB Touch Pro 2. I saw a guy with a new TP2 box leaving the store as I came in, so I knew my chances were good right off the tab.

I've had issues with websites freezing and other things, but when I went to the ASC all they did was reset the phone for me - didn't even offer me an option from the list.

Sweet! So much better than the TP!

[intel8052]

So went to try and get a TP2 today from a local store and failed First went to my local shop and the people were hugely helpful. Still love that store. There were new people working there but same great service. They gave me the normal run around "well we need to replace this but we cant give you teh same phone, we can give you the pre, a BB curve, a snap, etc". I countered with "well I need WM since I have a number of apps that I bought for it and I email quite a bit for work so I need the full size physical keyboard... what about the... ummm, uhhhh, what's the name? oh, touch pro 2?".

Once I said that the other guy who was working chimed in and said that he used to work at the regional store. and that they should be able to exchange the TP for TP2 there. I thanked them and went on my way. I drove myself up to the regional store and they asked what problems I was having. I showed them my screen issue, and told them about the periodic locking up while charging and keypad LEDs not turning off problems I have. The guy who I talked to noted the screen and nothing else. The screen was replaced for free, and when I asked if they found out what was causing the other problems they said "well you never told us about those". ARGH!!!!! So they told me they could do a hard reset for me to try and fix that. I told them that Myself and a sprint store already did hard resets with no luck. At this point the rep went to talk to the manager, and came back saying that if they saw the phone fail they would swap it out for a TP2.... Same s*** I got in VA. How am I supposed to show them a damn error that only happens once in a while, while I am charging the phone? They said I could leave the phone with them for the night, but hell, there's no guarentee it will fail tonight.

Now knowing my luck it will crash tonight.

</rant>

[pimpr87d]

so they dont have any more TP because i went to sprint store today for a repair and said the couldnt fix my TP and they said they where ordering me a new phone but didnt say anything about giving me a TP2 or giving me another phone???

[sc00b4s7eve]

I think that this thread is a contributing factor to the fact that MANY of us cannot get our phones swapped. -My 2¢

[piedra92]

I guess the replacement experience is based on where you live. I went in to my local repair center to point out that the plastic piece that covers the 4 buttons (home, phone, etc) was warped and that I had to make sure that I pushed down hard to ensure contact. The rep told me they would probably have to replace the phone as they don't have parts to fix these phones. I asked what they would replace it with and she said a TP2. I said fine and left. One hour later I received a NIB TP2. I live in RI and this is a corporate repair center so I guess I got lucky.

[Dr.8820]

Originally Posted by piedra92

I guess the replacement experience is based on where you live.

i agree. the poster above you probably didn't read any of this thread, just came to the end to post their little rant. but everyone i've talked to at sprint knows the tp was flawed, so if they aren't getting a replacement, i say they didn't try correctly.

[digida]

well, I'll share my experience in hopes that my failure to get a replacement from sprint helps someone else...

First off, I probably should have stated this earlier when asking for advice, but my TP is a used phone that I aquired from a friend. Everything worked perfect on it for him for quite a while and also when I received. I thought I had read on these forums that a lot times people had been able to get a replacement even though the phone was not purchased at through sprint.

Since the closest service center is 30+ miles away are we going though snow storms that are supposed to go into next week, I decided to try calling in to tech support. This is when the craziness started...

The first person I spoke to, after explaining the situation, transferred me to tech support. After taking out the battery and reseting the phone, she concluded the keyboard was broke. She said since I hadn't had the phone 30 days (since I activated) that should could transfer me to another group that could issue me a NIB replacement.

The next person I spoke to (having to repeat all my info and problem like a new call) asked questions and asked if I had purchased it from a store or online. I told her the truth and thats where it broke loose. She explained that since I had purchased it from an individual that Sprint could do nothing for me. I told her that the previous tech support person had said they could do a refurb exchange but was trying to get me a new phone from her group. So back to tech support I go...

This time the previous rep filled in the new tech support person with the situation and upon talking to the new Tech support rep I got the same story. They can't do anything either and that my only option is to file a Asurion claim. I don't even think I could go to a store and try that because the last rep did more typing than talking which I suspect is her filling up my account with notations about this situation.

Well that's where I'm at. I'm probably going to have to pay a deductible with Asurion. I started the claim last night but had to fax in the affidavit. When I started the claim, the TP2 was the replacement phone, but as a poster in another thread has stated, it's not what is offered when the claim is started, but what is offered when the claim is finished. I just hope its still a TP2 when I hear back from Asurion.

[intel8052]

digida, that is how I ended up with my TP. I got a mogul of CL and lost it a year later. Conveniently got issued a BNIB TP from Assurion (yeah, I guess I was one of the lucky ones). It was a $50 deductible.

While at the sprint store last night I heard the rep selling a phone to some other customer and was saying that the deductible is $50, but it is $100 for blackberries or smartphones. Idk if I have an old plan and got a grandfathered $50 deductible overall or if the deductibles changes recently.

[lazydazed]

so im in the process of canceling my line last night. and of course got sent to rentions. she told me that i need to go to more stores and keep trying! lol... so i told her im cancelling, im tired of doing the footwork to get what "should" be offered. so now shes going to call my areas district manager today and get back to me ... questions of the day-- will good CS finally prevail? will they even call me back? will 8 years with sprint count for anything?

makes no diff to me anymore i can go to t-mob and get a free tp2 and cancel sprint w/o paying the ETF...