Sprint replacing Touch Pro with Touch Pro 2!

[intel8052]

Originally Posted by Dr.8820

not arguing with you there, but if a person is rude or demanding, they won't be helped.

I agree, and I think he replied to this well enough on his own, though still with an attitude . I personally am always calm and relaxed when I deal with reps. I figure why get myself worked up? If I do get pissed then I have 2 problems, a broken phone and I am mad. Might as well just brush it off, then I have a broken phone but I'm not angry. I learned that from many years of breaking stuff on my Jeep

Though I do have to say that if I had been dealing with something like that for months and multiple attempts (and paying bills for nothing) I would start getting fed up and probably pretty pissed.

[Dr.8820]

Originally Posted by intel8052

I agree, and I think he replied to this well enough on his own. I personally am always calm and relaxed when I deal with reps. I figure why get myself worked up? If I do get pissed then I have 2 problems, a broken phone and I am mad. Might as well just brush it off, then I have a broken phone but I'm not angry. I learned that from many years of breaking stuff on my Jeep

Though I do have to say that if I had been dealing with something like that for months and multiple attempts (and paying bills for nothing) I would start getting fed up and probably pretty pissed.

i agree, but you are reading what i am from that person. can you imagine what they are like in person? i'm speaking from experience, once a rep puts bad notes on you, you are screwed. at that point, sprint will let you walk than deal with it.

[CaliBoyPhillip]

Originally Posted by JSMZ

change my attitude? what? ive been through 10 of these things now, they actually gave me back the broken phone and said to wait 3 months, after executive services noted my account for level 5 replacement.

my attitud is called for. ive been civil up to this point. I have been dealing with this since june 09.

and fyi, there is only 1 sprint store within 50 miles of here. so doubt ill be "going to another store"

if sprint sold ignorance and lies im sure their stocks might actually be worth something.
more than likely, ill be going to another provider

I don't think we are to blame for you're problems =s? Did Sprint really say that? try contacting them different method, if not ask to be credited for those months that you have no cell phone, if not try switching to a temp seasonal plan.... Though i highly doubt Sprint would leave you without a cell phon and tell you that you are going to keep paying for no reason.

[JSMZ]

no, im not blaming those with real issues. I have been reading this thread since the beginning and i am blaming the (many) people in here that purposely jacked up a functioning phone just so they can get a free upgrade.

and yes, that is exactly what happened at the store. Im sure my executive services rep will blow a gasket when he gets back from vacation. he called me yesterday on my pre paid before he left and told me that he called the store manager and had it taken care of.......

[JSMZ]

ok dr cool guy. . ive been nothing but polite and patient up to this point in case you forgot how to read. 9 months of this and it wasnt until last night after being lied to and left sitting with no device and a bill to pay is when my temper began to flair.

[Dr.8820]

Originally Posted by JSMZ

in case you forgot how to read.

apparently, you missed the part of try another rep. coming here being pissy with folks trying to help is the reason you're out in the cold and angry. have you try an email, professor?

[nutzy19]

All of you angry people in here.. IF YOU HAVE TEP (Total equiptment protection), have a hardware failure (screen,KB,ect) log on to Phoneclaim.com (Asurions web site) , file a claim , pay your 100 deductible, and get a TP2 (otherwise known as a 7380) because they are out of TP1's. End of argument. Stop trying to get Sprint to give you a "FREE" one.

[intel8052]

Originally Posted by nutzy19

All of you angry people in here.. IF YOU HAVE TEP (Total equiptment protection), have a hardware failure (screen,KB,ect) log on to Phoneclaim.com (Asurions web site) , file a claim , pay your 100 deductible, and get a TP2 (otherwise known as a 7380) because they are out of TP1's. End of argument. Stop trying to get Sprint to give you a "FREE" one.

Do you know if the deductible went up recently? Or am I on some old plan? Or what? As I mentioned earlier, IIRC I only paid $50 for my TP when I lost my mogul.. Maybe I have a lower deductible since I have a 5 year old plan before smart phones and $100 deductible existed? Or the mogul wasn't considered a "smart phone" so it didn't qualify for the higher deductible?

[jo1020]

Originally Posted by intel8052

Do you know if the deductible went up recently? Or am I on some old plan? Or what? As I mentioned earlier, IIRC I only paid $50 for my TP when I lost my mogul.. Maybe I have a lower deductible since I have a 5 year old plan before smart phones and $100 deductible existed? Or the mogul wasn't considered a "smart phone" so it didn't qualify for the higher deductible?

Yes the deductible went up to $100.

[coolguy949]

Originally Posted by nutzy19

All of you angry people in here.. IF YOU HAVE TEP (Total equiptment protection), have a hardware failure (screen,KB,ect) log on to Phoneclaim.com (Asurions web site) , file a claim , pay your 100 deductible, and get a TP2 (otherwise known as a 7380) because they are out of TP1's. End of argument. Stop trying to get Sprint to give you a "FREE" one.

When I choose "keypad does not work/sticks" as the reason it tells me to handle it with Sprint. Is there another reason I should be putting? My keyboard doesn't work anymore. I dropped it for the first time ever last week and it has been acting crazy since. It freezes mid-type whenever I use the on-screen KB. Hard reset doesn't fix it. Regardless, the phone needs to be replaced due to the dead KB.

Legally I'm not sure if I can just put any reason down since I read there is an affidavit.