Sprint replacing Touch Pro with Touch Pro 2!

[stratman71]

Was told by one advanced support rep that the option for a TP2 was visible on his screen but "greyed out", thus looks like I will be getting a NIB TP1, which is suprising for a "discontinued" handset. The assurion option looking better every day.

[2X2709]

I called advance tech support for issues. They offered touch pro 2 but said I would have to pick it up at a store. The tech support person sent me an email and I have to bring this email to the store to get my phone ordered. Is this normal? Has anyone done this procedure as well?

[geodude8888]

Looks like Sprint is beginning limit the replacement of the TP2 for the TP. I guess all the TP that got sent back are being repaired and being offered as replacements.

At the end of the year, I would have been happy with getting a Tour that was offered to me 2 times before, they they pulled it back and I called Advanced Replacements and got a TP2 as a replacement. It took me over 3 months to get a TP2 and I would have taken a Tour. Oh I think it helped that the repair center noted my file that they offered me a TP2 as well. Mine was still under the 1 year warranty by they way. If you are outside of it, you might be SOL.

Good Luck to all those with broken TP out there.

[docnas]

Originally Posted by 2X2709

I called advance tech support for issues. They offered touch pro 2 but said I would have to pick it up at a store. The tech support person sent me an email and I have to bring this email to the store to get my phone ordered. Is this normal? Has anyone done this procedure as well?

question by picking it up in store did they mean from any store??wht i mean is since they dont have any refurbs in stock then they would be giving you a new phone and that, if possible, would be great.

[2X2709]

Originally Posted by docnas

question by picking it up in store did they mean from any store??wht i mean is since they dont have any refurbs in stock then they would be giving you a new phone and that, if possible, would be great.

I went to the store today and I was disappointed. The store salesman takes a look at my email and says that they are out of the touch pro 2s. So they offer me another touch pro and other phones in the sprint line up. I don't understand why the Advance Tech Rep sent me to a store if they cant get the phone either. Whats sucks more is that I had to drive 90 miles round trip to get to a store. Anyhow, the sales rep told me to call back on Monday. I am not sure what to do? Perhaps, I can call back tech support and check and see if any more Touch Pro 2s are back in stock.

[mykie]

No luck here.

My phone took a flying leap out of a moving car window awhile back, though it survived fully functional, it wasn't very pretty to look at. This week it started acting funny, so I flashed my phone back to the updated Sprint ROM and relocked it, which made things worse. Overheating, locking up on standby, taking FOREVER to get into TouchFlo3D from boot.

I took it to a Sprint store that didn't have a repair center, and who told me he could place an order for a new TP. I decided to hold off on that offer and see if a another store could repair it, and after waiting around for an hour, they told me because there was physical damage, I'd have to go through Asurion. To make matters worse, they totally bricked the phone while I waited.

I called Asurion, they told me to go back to the Sprint store (a different one this time), who again sent me back to Asurion. I called customer service, who in turn contacted the first store and placed an order for another TP.

Maybe I'll get a TP2, but I doubt it.

[sjs01]

How well does sprint really look at these phones before they give them as replacements?
I just went into a sprint store the other day, they ordered me a replacement for my touch pro (long story, but ended up with another touch pro), and I was looking at it, when I left the sprint store I first went into bootloader because I wanted to see if they really did check and to my shock, the phone is unlocked! Directly from the sprint warehouse it looks like they didn't even check, then I go and look in the ##786# and it has more calling and data used then my old one. Which was replaced through asurain. Then he took of the battery cover to get to the ESN and he saw the inside of the battery cover is like black with some white by the camera part (which I would assume was from overheating, but I'm not sure), so he was going to take my battery cover from my old phone and put it on the new one, but they were different colors on the outside.

I also forgot to mention that the rep was telling me about how many issues they've been having with these models, and so next time I go in I'm going to push for a touch pro 2, because when I went in for the first time the guy actually kind of hinted towards upgrading to the Pre, but I said my plan wouldn't allow it because I'm on one of the older ones.

[docnas]

well i tried and tried but wasnt coming in stock talked to a tech support manager and he said he can only send me a touch pro and yes he knows about the problems with it but he cant do anything as its not available but he did annotate my account that i have been having issues with the phone so next time it messes up ( not IF but WHEN) they wil have some furthur options. so got this email and its a TP1, crap.

Replacement Phone Information: Model Name: UTStarcom Touch Pro

[docnas]

Originally Posted by docnas

well i tried and tried but wasnt coming in stock talked to a tech support manager and he said he can only send me a touch pro and yes he knows about the problems with it but he cant do anything as its not available but he did annotate my account that i have been having issues with the phone so next time it messes up ( not IF but WHEN) they wil have some furthur options. so got this email and its a TP1, crap.

Replacement Phone Information: Model Name: UTStarcom Touch Pro

guys need some advice i called again late at night( i usually seem to find very cooperative reps late at night) and the rep again told me that sorry they dont have any in stock but they might by the end of the week i had asked him if he can cancel that replacement phone they had sent me and he said unfortunatly not but i can refuse the package when it comes ( ie tell the UPS guy sorry i dont want to accept it and return it to sender)

My question is would that cause any problem for me and would it be advisable to do it or just take the replacement phone and wait for it to die also so i can call in again?

[eXplicit]

Just to report, I called Sprint Support on a problem with my TP end of January. They said that they didn't have any Touch Pros in stock, and they'd have to upgrade me. They sent me a Touch Pro 2, free of charge... Just throwing that out there.