Sprint replacing Touch Pro with Touch Pro 2! - Page 259

Joeseph Mother · #1 (**permalink**) 02-10-2010, 08:46 AM

Took my touch pro with keyboard problems to the sprint store yesterday, they ordered me another touch pro, it will be coming to the store in 3-5 days and I go there to pick it up, has anyone ever done this before and what do I have to bring with me, I don't want to make multiple trips through the snow just to have a working keyboard.

sjs01 · #2 (**permalink**) 02-10-2010, 09:33 AM

Quote:

Originally Posted by Joeseph Mother

Took my touch pro with keyboard problems to the sprint store yesterday, they ordered me another touch pro, it will be coming to the store in 3-5 days and I go there to pick it up, has anyone ever done this before and what do I have to bring with me, I don't want to make multiple trips through the snow just to have a working keyboard.

I actually just went in for this same reason, and had the same results. What you need to bring in is whatever they told you ti (whatever items are being replaced), all I brought in was my old touch pro and they had the new (refurbished) one and activated it there. They also use the old battery so make sure it has a charge. If they printed you a receipt for them to scan when you bring your phone in then bring that in as well. But really you shouldn't need anything other then the phone.

coolguy949 · #3 (**permalink**) 02-10-2010, 12:15 PM

Quote:

Originally Posted by sjs01

I actually just went in for this same reason, and had the same results. What you need to bring in is whatever they told you ti (whatever items are being replaced), all I brought in was my old touch pro and they had the new (refurbished) one and activated it there. They also use the old battery so make sure it has a charge. If they printed you a receipt for them to scan when you bring your phone in then bring that in as well. But really you shouldn't need anything other then the phone.

Same here but they just replaced my keyboard. I was in and out in 30 mins.

arturoocu12 · #4 (**permalink**) 02-10-2010, 10:38 PM

Quote:

Originally Posted by eXplicit

Just to report, I called Sprint Support on a problem with my TP end of January. They said that they didn't have any Touch Pros in stock, and they'd have to upgrade me. They sent me a Touch Pro 2, free of charge... Just throwing that out there.

whats the phone # for the sprint support???

docnas · #5 (**permalink**) 02-11-2010, 01:23 PM

Quote:

Originally Posted by arturoocu12

whats the phone # for the sprint support???

this is for Advanced Tech Support only.. call 877 809 6696

sureshot007 · #6 (**permalink**) 02-10-2010, 03:06 PM

Called yesterday, received Touch Pro

docnas · #7 (**permalink**) 02-11-2010, 01:23 PM

well i got the phone and wonders wonders is a brand new phone. Im not sure should i be happy that its a new phone or sad that its a new phone hence not liable to screw up soon and hence unchangable for a TP2

stratman71 · #8 (**permalink**) 02-12-2010, 11:18 PM

FYI if you receive a replacement TP and claim you have issues on it, good chance they will tell you you need to go to a sprint store and have it checked out before they send out another replacement. I had overheating on my first, my refurb freezes on overnight charging and back to the store i go.

**Dr.8820** · #9 (**permalink**) 02-12-2010, 11:25 PM

Quote:

Originally Posted by stratman71

FYI if you receive a replacement TP and claim you have issues on it, good chance they will tell you you need to go to a sprint store and have it checked out before they send out another replacement. I had overheating on my first, my refurb freezes on overnight charging and back to the store i go.

if yours freezes before you go back, make sure to leave it in that state. sometimes you get there and the rep'll tell you they can't duplicate the problem.

samaritrey · #10 (**permalink**) 02-13-2010, 01:12 AM

Quote:

Originally Posted by Dr.8820

if yours freezes before you go back, make sure to leave it in that state. sometimes you get there and the rep'll tell you they can't duplicate the problem.

that is a good idea. i am going through the same exact thing on my 4th TP. The new refurb i got is worse than the phone i dropped off lol. called business customer support and a supervisor told me i HAVE to go back to the store to complain they can't do anything for me over the phone. even when i threatened canceling the full business account (Over 1k a month bill) she said she could not do anything except sell me a new phone and have me sign up another 2 years.