Sprint replacing Touch Pro with Touch Pro 2!

[liable]

Originally Posted by moosen34

Get your facts straight buddy

yeah there strait when was the last time they had the tp2 in stock,,,,3 months of people turning in tp1s all fresh stash oh refurb tp1

[mykie]

Originally Posted by liable

yeah there strait when was the last time they had the tp2 in stock,,,,3 months of people turning in tp1s all fresh stash oh refurb tp1

Your incoherent ramblings make my head hurt...

[eXplicit]

Just to report, I called Sprint Support on a problem with my TP end of January. They said that they didn't have any Touch Pros in stock, and they'd have to upgrade me. They sent me a Touch Pro 2, free of charge... Just throwing that out there.

[Joeseph Mother]

Took my touch pro with keyboard problems to the sprint store yesterday, they ordered me another touch pro, it will be coming to the store in 3-5 days and I go there to pick it up, has anyone ever done this before and what do I have to bring with me, I don't want to make multiple trips through the snow just to have a working keyboard.

[sjs01]

Originally Posted by Joeseph Mother

Took my touch pro with keyboard problems to the sprint store yesterday, they ordered me another touch pro, it will be coming to the store in 3-5 days and I go there to pick it up, has anyone ever done this before and what do I have to bring with me, I don't want to make multiple trips through the snow just to have a working keyboard.

I actually just went in for this same reason, and had the same results. What you need to bring in is whatever they told you ti (whatever items are being replaced), all I brought in was my old touch pro and they had the new (refurbished) one and activated it there. They also use the old battery so make sure it has a charge. If they printed you a receipt for them to scan when you bring your phone in then bring that in as well. But really you shouldn't need anything other then the phone.

[coolguy949]

Originally Posted by sjs01

I actually just went in for this same reason, and had the same results. What you need to bring in is whatever they told you ti (whatever items are being replaced), all I brought in was my old touch pro and they had the new (refurbished) one and activated it there. They also use the old battery so make sure it has a charge. If they printed you a receipt for them to scan when you bring your phone in then bring that in as well. But really you shouldn't need anything other then the phone.

Same here but they just replaced my keyboard. I was in and out in 30 mins.

[docnas]

Originally Posted by docnas

well i tried and tried but wasnt coming in stock talked to a tech support manager and he said he can only send me a touch pro and yes he knows about the problems with it but he cant do anything as its not available but he did annotate my account that i have been having issues with the phone so next time it messes up ( not IF but WHEN) they wil have some furthur options. so got this email and its a TP1, crap.

Replacement Phone Information: Model Name: UTStarcom Touch Pro

guys need some advice i called again late at night( i usually seem to find very cooperative reps late at night) and the rep again told me that sorry they dont have any in stock but they might by the end of the week i had asked him if he can cancel that replacement phone they had sent me and he said unfortunatly not but i can refuse the package when it comes ( ie tell the UPS guy sorry i dont want to accept it and return it to sender)

My question is would that cause any problem for me and would it be advisable to do it or just take the replacement phone and wait for it to die also so i can call in again?

[sureshot007]

Called yesterday, received Touch Pro

[arturoocu12]

Originally Posted by eXplicit

Just to report, I called Sprint Support on a problem with my TP end of January. They said that they didn't have any Touch Pros in stock, and they'd have to upgrade me. They sent me a Touch Pro 2, free of charge... Just throwing that out there.

whats the phone # for the sprint support???

[docnas]

well i got the phone and wonders wonders is a brand new phone. Im not sure should i be happy that its a new phone or sad that its a new phone hence not liable to screw up soon and hence unchangable for a TP2