Sprint replacing Touch Pro with Touch Pro 2! - Page 293

geodude8888 · #**2921** (**permalink**) 02-05-2010, 02:10 AM

Seems like people in the beginning to middle January had more luck getting TP2 as it appears the warehouse had refribed ones in stock.

I am just happy that I got my a couple of weeks back.

Of coarse, I would have been happy with a TP that did not break on me.

sykosoft · #**2922** (**permalink**) 02-05-2010, 07:00 AM

Quote:

Originally Posted by geodude8888

Seems like people in the beginning to middle January had more luck getting TP2 as it appears the warehouse had refribed ones in stock.

I am just happy that I got my a couple of weeks back.

Of coarse, I would have been happy with a TP that did not break on me.

Right there with you. Went to a repair center 2 days ago, and our two phones (brand new from them supposedly) are already flaking out. Just filed an Asurion claim for TP2 (tired of them overheating, this is physical damage, causes white screens, etc)

yonif99 · #**2923** (**permalink**) 02-05-2010, 04:18 PM

UGGGHHH!!! I HATE SPRINT!!!!!
Ok, heres my story. I had one TP 1.2 years ago, it was dead from the start so since twas in the 1st 30 days they sent me a new TP, it had many issues and i was in and out of the store many times. Finally earlier this week i called up and they said they would sned me a refurb TP, they did, it didnt work at all! So i called up 2 days ago and she said, ur eligible for the TP2! SHe said 3 fones or 3 fixes in 6 months u get a new 1. Yeah, she said she would send confirmation email within 24 hrs for if available or whats in stock. Never got anything

Then i called sprint and about 85% of the reps said they never heard of this policy. Finally one did and said they were out of stock and i should call a store. SO, i went on the sprint website and found the list of the 7 closest stores. Called em all, 5 said they didnt have, 1 said they did but only corporate store do it. They gave me the number to a store i called. That store (Store A) told me they never heard of the policy. Store B told me that makes no sesne they are a corporate store of course they heard of it. So he called them for me. Called me back saying they said they had no TP2's. I said they told me they did! He said, "THEY MUST BE LYING, they just dont want to give you the phone, they are a bad store!!!!" SO i called back and they said we never spoke with anyone and the only thing you can do is come in wait an hr and we'll look @ ur fone and if broken give you another TP. I called sprint, spent about 3 hrs on the phone, kept getting disconnected/battery dying. Finally i got to a "supervisor" who told me that they only give out refurbs, and no store will give you one bc no store has refurbs only new phones! He said Ill just have to keep calling sprint back to see if they get any refurbs in or just exchange for another TP. I was so frustrated I was just going to go with the exchange but then we got disconnected!

Bottom line, Sprint is a bunch of lying jerks , who are no help whats so ever! Boycott sprint!

So tell me, what am i doing wrong? Thanx!

knexx · #**2924** (**permalink**) 02-05-2010, 04:49 PM

Quote:

Originally Posted by yonif99

UGGGHHH!!! I HATE SPRINT!!!!!
Ok, heres my story. I had one TP 1.2 years ago, it was dead from the start so since twas in the 1st 30 days they sent me a new TP, it had many issues and i was in and out of the store many times. Finally earlier this week i called up and they said they would sned me a refurb TP, they did, it didnt work at all! So i called up 2 days ago and she said, ur eligible for the TP2! SHe said 3 fones or 3 fixes in 6 months u get a new 1. Yeah, she said she would send confirmation email within 24 hrs for if available or whats in stock. Never got anything

Then i called sprint and about 85% of the reps said they never heard of this policy. Finally one did and said they were out of stock and i should call a store. SO, i went on the sprint website and found the list of the 7 closest stores. Called em all, 5 said they didnt have, 1 said they did but only corporate store do it. They gave me the number to a store i called. That store (Store A) told me they never heard of the policy. Store B told me that makes no sesne they are a corporate store of course they heard of it. So he called them for me. Called me back saying they said they had no TP2's. I said they told me they did! He said, "THEY MUST BE LYING, they just dont want to give you the phone, they are a bad store!!!!" SO i called back and they said we never spoke with anyone and the only thing you can do is come in wait an hr and we'll look @ ur fone and if broken give you another TP. I called sprint, spent about 3 hrs on the phone, kept getting disconnected/battery dying. Finally i got to a "supervisor" who told me that they only give out refurbs, and no store will give you one bc no store has refurbs only new phones! He said Ill just have to keep calling sprint back to see if they get any refurbs in or just exchange for another TP. I was so frustrated I was just going to go with the exchange but then we got disconnected!

Bottom line, Sprint is a bunch of lying jerks , who are no help whats so ever! Boycott sprint!

So tell me, what am i doing wrong? Thanx!

Well if you have insurance, and don't mind the $100 deductible, Asurion is replacing TP1 with TP2.

kingsfan626 · #**2925** (**permalink**) 02-05-2010, 05:14 PM

Sprint is not offering the TP2 for replacement. I was offered the old Curve, HTC Snap, Palm Pre or TP1.

liable · #**2926** (**permalink**) 02-05-2010, 06:30 PM

Quote:

Originally Posted by kingsfan626

Sprint is not offering the TP2 for replacement. I was offered the old Curve, HTC Snap, Palm Pre or TP1.

Same here there sending out the tp1,,ill wait till next week try agian

stratman71 · #**2927** (**permalink**) 02-06-2010, 01:04 AM

Was told by one advanced support rep that the option for a TP2 was visible on his screen but "greyed out", thus looks like I will be getting a NIB TP1, which is suprising for a "discontinued" handset. The assurion option looking better every day.

Table83 · #**2928** (**permalink**) 02-06-2010, 02:07 PM

Quote:

Originally Posted by knexx

Well if you have insurance, and don't mind the $100 deductible, Asurion is replacing TP1 with TP2.

Phone broke, and I had to have it fixed. Sprint said that I had to go into a sprint store to get it fixed but there are no repair centers around me. Crappy sprint. Called Asurion and they are sending a TP1 out. Very dissapointed! But it's all I can do.

2X2709 · #**2929** (**permalink**) 02-06-2010, 02:59 PM

I called advance tech support for issues. They offered touch pro 2 but said I would have to pick it up at a store. The tech support person sent me an email and I have to bring this email to the store to get my phone ordered. Is this normal? Has anyone done this procedure as well?

geodude8888 · #**2930** (**permalink**) 02-06-2010, 04:02 PM

Looks like Sprint is beginning limit the replacement of the TP2 for the TP. I guess all the TP that got sent back are being repaired and being offered as replacements.

At the end of the year, I would have been happy with getting a Tour that was offered to me 2 times before, they they pulled it back and I called Advanced Replacements and got a TP2 as a replacement. It took me over 3 months to get a TP2 and I would have taken a Tour. Oh I think it helped that the repair center noted my file that they offered me a TP2 as well. Mine was still under the 1 year warranty by they way. If you are outside of it, you might be SOL.

Good Luck to all those with broken TP out there.