Sprint replacing Touch Pro with Touch Pro 2! - Page 239

shad0w77 · #1 (**permalink**) 01-12-2010, 11:22 AM

okay finally made some headway... I have a busted keyboard on my touch pro 1 (second one it happened to). Sprint repair center would have ordered me a TP2, but it was backorderd. They said to try the Sprint support number to see what they can do and ordered me a TP1 to hold me over. The TP1 is coming in today, and Sprint said that when I get it, call them back and they will send the TP2 along w/ a return envelope for the new TP1. But, I had to jump through hoops w/ Sprint support and once I got to Advanced Tech Support, they helped me out and made all the necessary notes on my account. So, w/ anyluck, I should be getting a TP2 by Thursday or Friday. Yes!!

Being curteous was a def help. Good tip for those of you getting angry at the reps on the phone.

ETphoneHOME · #2 (**permalink**) 01-12-2010, 12:12 AM

The phone Gods was looking out for me today. My TP2 came in as replacement for my TP. Woohoo! Good Luck and peace out!

elmerfudpucker · #3 (**permalink**) 01-12-2010, 12:32 AM

Mine is on order, hopefully will get it in 2 days. took it to the sprint store next to the Lakewood Town Center Mall. The guy in there tried the $100 upgrade deal and I asked him if I lost it? Did I break it? Then why do I have to pay? I bought this TP for $585 back in April and it has been repaired or replaced 4 different times! On top of that I have to pay to have the full body Invisashield replaced all 4 times!

Trick is dont cuss, use a good attitude, and just point out, hey I have spent the money!!

He went to the manager and handed me a receipt for pickup in two days.

tryphux · #4 (**permalink**) 01-12-2010, 12:55 AM

Yay... i got my today.. new out of the box... even has the new phone scent to it. I went to a corporate store only to be offer down grades and told that the touch pro 2 was not on the list of replacement by the assistant manager. He told me if wanted the touch pro 2 i could upgrade. Was left with a bad taste in the mouth. A week later i called customer service to let them know about my problem with the phone and the corporate store, how i had a bad experience with them. They transfer me to multi exchange where a rep told me that because i had replace it more than 3 times i needed to take to the corporate store. I told him about my bad experience with the store that is not even in my city, he told me he was going to talk to his super to see what he could do and he would called me in 2 days. 2 days later i get a called from and him informed that the super told him the same thing. Defeated i was beginning to accept my loss. 3 days later i get a called from a sprint rep asking me if my problem had been resolved i told her it had not. She then surprise to tell me she was going to look into it and see what she could do. She told me she was going to look at the notes and called me back in 30 mins. She called me back and told me i could upgrade and that sprint would credit my account, but that i needed to extend my contract... i like sprint service and i was getting a touch pro 2 so i said YES. thanks so much to that rep and sprint for following up.

pops for Sprint.

tryphux · #5 (**permalink**) 01-12-2010, 12:58 AM

My advised to people here.. is to be courteous to the reps.. they are just following rules from super and management.. and they are happy to help you if you act civilize. You will gain nothing by been rude to them, but only for them to think.. 'why should i help this person?'. So be polite.

cloudrider · #6 (**permalink**) 01-12-2010, 09:56 AM

Here is my story.

Back in late october/early november my TP started acting up. Over heating, hinges were very lose. Took it in sprint store, they offered me the normal stuff, NO tp2. I took another tp1. Well last weel it started again, big suprise. Took to store and nice lady asked me if I liked the phone. I said yes and she said I was just wondering cause I can offer you other phones. I asked what can she offer, TP2 was top and the others that we all know are not comparable. So I said I guess the TP2. She never looked at my phone or anything. Got refurb TP2 yesterday. Did get power adapter. What come with a NIB phone?

Be patient and you will get upgraded.

onetwothree · #7 (**permalink**) 01-12-2010, 03:59 PM

took my nieces tp1 since none of the front buttons were not working only the screen, and the rep just said come back on Wednesday we ordered an other tp1, they did not give me the option of choosing a different mode.

**Dr.8820** · #8 (**permalink**) 01-12-2010, 04:08 PM

Quote:

Originally Posted by onetwothree

took my nieces tp1 since none of the front buttons were not working only the screen, and the rep just said come back on Wednesday we ordered an other tp1, they did not give me the option of choosing a different mode.

post back and let us know what you got. i'm seeing that they will say they ordered another tp, but sometimes a tp2 shows up. good luck!

shad0w77 · #9 (**permalink**) 01-12-2010, 04:16 PM

Quote:

Originally Posted by onetwothree

took my nieces tp1 since none of the front buttons were not working only the screen, and the rep just said come back on Wednesday we ordered an other tp1, they did not give me the option of choosing a different mode.

it seems to work better when you are your 2nd, 3rd, + touch pro.... and it could never hurt to ask for a different replacement

bigstu84 · #10 (**permalink**) 01-12-2010, 04:41 PM

For what its worth, I called Sprint today and I will have my TP2 in 2-3 days. This will be my first replacemnt. My options were the Moment, Hero, and the TP2.