Yay... i got my today.. new out of the box... even has the new phone scent to it. I went to a corporate store only to be offer down grades and told that the touch pro 2 was not on the list of replacement by the assistant manager. He told me if wanted the touch pro 2 i could upgrade. Was left with a bad taste in the mouth. A week later i called customer service to let them know about my problem with the phone and the corporate store, how i had a bad experience with them. They transfer me to multi exchange where a rep told me that because i had replace it more than 3 times i needed to take to the corporate store. I told him about my bad experience with the store that is not even in my city, he told me he was going to talk to his super to see what he could do and he would called me in 2 days. 2 days later i get a called from and him informed that the super told him the same thing. Defeated i was beginning to accept my loss. 3 days later i get a called from a sprint rep asking me if my problem had been resolved i told her it had not. She then surprise to tell me she was going to look into it and see what she could do. She told me she was going to look at the notes and called me back in 30 mins. She called me back and told me i could upgrade and that sprint would credit my account, but that i needed to extend my contract... i like sprint service and i was getting a touch pro 2 so i said YES. thanks so much to that rep and sprint for following up.
pops for Sprint.