Sprint replacing Touch Pro with Touch Pro 2! - Page 189

**Dr.8820** · #**1881** (**permalink**) 11-27-2009, 10:06 PM

congrats boo daddy! hopefully everyone can get outta the tp!

rrumi001 · #**1882** (**permalink**) 11-27-2009, 10:08 PM

Did any of you guys receive a refurbished TP2? Is that even possible?

**Dr.8820** · #**1883** (**permalink**) 11-27-2009, 10:12 PM

Quote:

Originally Posted by rrumi001

Did any of you guys receive a refurbished TP2? Is that even possible?

there are a couple floating around out there, but it's better than the overheating tp!

**BooDaddy** · #**1884** (**permalink**) 11-28-2009, 01:20 AM

Quote:

Originally Posted by rrumi001

Did any of you guys receive a refurbished TP2? Is that even possible?

I received a New in the Box unit with all the accessories and manuals. I had my phone swapped at the nearest Corporate Store.

xxxjdoggxxx · #**1885** (**permalink**) 11-28-2009, 01:36 AM

It turns out my drive to the Sprint store was worth it. I go into the store and explain the problems I was having with my touch pro and after a minute or two of this guy doing something on his touch pro 2 he tells me there is a list of replacement options including the htc snap touch pro 2 and some other crappy phones (his actual words) then says he recommends the touch pro 2. Turns out he had a touch pro and told me he had the same problems with his that I had with mine.

So after being surprised I was being offered a touch pro 2 within minutes of walking in and no one even looking at my phone he goes to place the order. Then he tells me it is out of stock. A minute later he says there is a different way he can order it and another employee says to him "you can do it that way but you will get yelled at" (at that point I am not sure what they were talking about). Anyways he goes and talks to the manager for a minute and comes out and says I will have a brand new touch pro 2 on Monday or Tuesday at the latest and they will call me when they get it.

In all of this excitement I forgot to ask for printed confirmation of the order. I hope they actually call me back like they said. It just seems like this was too easy.

#**1886** (**permalink**) 11-28-2009, 01:56 AM

Quote:

Originally Posted by xxxjdoggxxx

It turns out my drive to the Sprint store was worth it. I go into the store and explain the problems I was having with my touch pro and after a minute or two of this guy doing something on his touch pro 2 he tells me there is a list of replacement options including the htc snap touch pro 2 and some other crappy phones (his actual words) then says he recommends the touch pro 2. Turns out he had a touch pro and told me he had the same problems with his that I had with mine.

So after being surprised I was being offered a touch pro 2 within minutes of walking in and no one even looking at my phone he goes to place the order. Then he tells me it is out of stock. A minute later he says there is a different way he can order it and another employee says to him "you can do it that way but you will get yelled at" (at that point I am not sure what they were talking about). Anyways he goes and talks to the manager for a minute and comes out and says I will have a brand new touch pro 2 on Monday or Tuesday at the latest and they will call me when they get it.

In all of this excitement I forgot to ask for printed confirmation of the order. I hope they actually call me back like they said. It just seems like this was too easy.

Looks like I'll hit my Sprint store tomorrow too - it's not corporate but the guys there know me, so maybe I can have them check the list. IPSC Wireless better be up to date on this crap. They DID deny the TP's existence till like two months after I had it at Best Buy though...

kitts · #**1887** (**permalink**) 11-28-2009, 02:38 AM

Just an update:

Got a NIB TP2 today from the store. They had ordered it on 24th for the other people in their waiting list. All of us got the New in the box TP2. They still do not have the refurbished TP2s in the stock. They couldn't keep the customers on waiting list for long. so they ordered the new ones.

I am happy, see you all at the TP2 forums.

CaliforniaPlaya · #**1888** (**permalink**) 11-28-2009, 05:51 AM

Quote:

Originally Posted by rrumi001

Did any of you guys receive a refurbished TP2? Is that even possible?

I did. Just an update. I posted a few pages back that I went into a Sprint repair center to get my TP repaired/replaced again, third time in a month. All legitimate issues, dead keyboard or screen all times. The lady working in the store said she wanted to get me a different kind of phone so I don't have to keep coming back with problems, but said she wasn't authorized to make that change in store. She advised I call customer service from the store, explain the issue, and see if they will authorize a different device. They did, and even suggested getting the TP2...I agreed.

It arrived today, a refurbished TP2, stylus, and battery - nothing else. I incorrectly thought that it needed a sim card to be activated on Sprint's network, so I called tech support. They are sending me a sim card, but also advised that the sim is not needed on Sprint's network. I found the manual on Sprint's site in case I need it. Refurbished or new, doesn't really matter to me. I figure if I would have gotten another TP it would have been refurbished and odds are at some point I will have to have this one exchanged for another refurbished one. And its better than the luck (or lack of) a few people are having on here. So far this thing rocks.

Scoob · #**1889** (**permalink**) 11-28-2009, 11:03 AM

Quote:

Originally Posted by ShadowDrake

Looks like I'll hit my Sprint store tomorrow too - it's not corporate but the guys there know me, so maybe I can have them check the list. IPSC Wireless better be up to date on this crap. They DID deny the TP's existence till like two months after I had it at Best Buy though...

Good luck- I just got my TP replaced with another TP but the guy was very nice and gave me one they were holding but the customer had not picked it up yet.

The build of this one actaully seems pretty solid.

WmDuchess · #**1890** (**permalink**) 11-28-2009, 03:08 PM

yea i had been dealing with sprint for a couple months now from my gps not working to phone freezing or powercycling on its own. finally on Wednesday i dropped my phone and the screen turned black with a white line going up and down. then i turned off then turned on and my screen was completely black.. the backlight turns on but still black.. i had to wait till today (saturday) to go to sprint store. tech told me they didnt have replacement phones or parts for tp so he going to order me a different phone because he saw this is going to be my 5th replacement he said a tp2 so i was like YES!!!!!!!!!!!!!!!!!!!!!! (inside) but outside i was like o man for real.. is it the same as mine. he said yea im like ok cool.. i just dont want this to keep happening.. and i walked out with no confirmation. i hope he was BS me. ima call sprint in a while and ask.. atleast i can use my keyboard to dial..

Quote:

Originally Posted by xxxjdoggxxx

It turns out my drive to the Sprint store was worth it. I go into the store and explain the problems I was having with my touch pro and after a minute or two of this guy doing something on his touch pro 2 he tells me there is a list of replacement options including the htc snap touch pro 2 and some other crappy phones (his actual words) then says he recommends the touch pro 2. Turns out he had a touch pro and told me he had the same problems with his that I had with mine.

So after being surprised I was being offered a touch pro 2 within minutes of walking in and no one even looking at my phone he goes to place the order. Then he tells me it is out of stock. A minute later he says there is a different way he can order it and another employee says to him "you can do it that way but you will get yelled at" (at that point I am not sure what they were talking about). Anyways he goes and talks to the manager for a minute and comes out and says I will have a brand new touch pro 2 on Monday or Tuesday at the latest and they will call me when they get it.

In all of this excitement I forgot to ask for printed confirmation of the order. I hope they actually call me back like they said. It just seems like this was too easy.